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November 2023 by poonam ojha
My husband has 12:20 pm appointments on November 9/ 2023. We had come on time and checked in and wait for doctor. But reception lady did not bring or forgot the paper give the doctorWe wait more than one hour and ask the other receptionist she gave attitude. And we waited long time nobody call him and after him lots of other people called and go inside.
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July 2023 by Jim Jim
Patient of Dr. Nia, he and/or his staff refuse to answer questions and were very rude as time went on. Used the patient portal during a medication change because I was having some questionable side effects. Sent 3 messages due to brain fog and forgetting things. Got 2 letters in the mail saying They will "Withdrawal care" if I continue using their message system like that...wasn't ER worthy. They definitely don't care about your mental health that's for sure.
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June 2023 by Crooked Corner
Patient of Dr. Nia, he and/or his staff refuse to answer questions and were very rude as time went on. Used the patient portal during a medication change because I was having some questionable side effects. Sent 3 messages due to brain fog and forgetting things. Got 2 letters in the mail saying They will "Withdrawal care" if I continue using their message system like that...wasn't ER worthy. They definitely don't care about your mental health that's for sure.
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April 2023 by Miranda Torres
I liked it here though the doctors weren't very specific with things they are all nice and all but just something was missing in them.
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April 2023 by Eduardo Ramos
The doctor Josi Santana didn’t spend more than 5 minutes with me and did not demonstrate professionalism when talking to a patient. Not worth the wait or pay. I would expect better from a “professional”.
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April 2023 by Annu Singh
So disappointed with this location. They cancel appointments without reason .They don't believe in human kindness, this facility needs to be looked into .It's always something
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April 2023 by Breanna Waddington
The worst place to go to, I had an appointment to get tested for the flu and yet all they did was check my pulse and temperature and told me “You should go to the Emergency Room.” I will not be going back to this location and you shouldn’t either.
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February 2023 by Susan W.
I went in for a UTI and waited and waited. i paid $105.00 upfront first (I have no insurance at this point). After a 35 minute wait, I finally saw a doctor for 15 minutea. While sitting in a chair in the room he asked a few questions and pressed on my lower abdomen and asked if this hurt. He asked if I wanted to send my urine sample in to a lab (more cost) to check for sensitivity to the antibioti he prescribed and I said sure. He said he would call me in 4 days to check on me but he never called. Then about 10 days later I get the bill for the lab work $199.00 (doc said it would be about $100) but do I ever hear from anyone about the lab results - NO! I had to call to request the results. Later that day, the doctor's medical assistant called and first words out of her mouth were, Dr.so and so called you but you didn't answer your phone. She gave the results and asked if the medication helped. Also, I checked my phone's recent calls and I had no missed calls!! On top of all this I then received a bill for the physician which was well over $500. I called to question this charge given I paid money at the time of the visit and the billing clerk put me on hold, came back and the bill was reduced to $236.00. Even at $341.00 ($236.00 + $105.00) for 15 mimutes, that's $1.364.00 an hour!!! WOW !!!!
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February 2023 by Daniella Duran A.
What’s up with the receptionists attitude? So bothered for doing their job
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January 2023 by cb7rider18
call to make an appoint, closest appointment is in 3 months, with a doctors that barely understand basic English
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January 2023 by Chelo A.
I took my son, who is just visiting from our home country, to urgent care on a Sunday. As it was late in the day when we came and so by the time, the doctor saw him, it was past their closing time. He had an asthma attack and was treated via nebullizer twice at 15 mins each time. My son was also not impressed with the doctor who treated him. My son, as a tourist, has travel insurance but we have to front the payment first then get reimbursed. It is quite unbelievable that this outfit will not give a bill in-person, but rather mail the bill in 3-4 weeks' time. This outfit does not have even have an email system (this outfit must be sleeping when technology was getting invented)! I finally got the bill for more than $800! and no detailed charges even. Just a summary!! When I called them, I was told that again, they will mail me the detailed charges which will take how many days again. By the time, I get all the information for submission to the insurance so we can get reimbursed, my son would have returned to our home country. As the reimbursement might be in his name, then I am stuck with the costs since my son will not return until late in the year during the holidays. He also had an attack the month before but he received great and quick treatment from another clinic in Davis.I got the bill for my son's treatment in the clinic in Davis as soon as treatment was given and was reimbursed in a month's time. I also find the staff to be not as helpful/welcoming as one would expect from an urgent care/medical care clinic. I requested with desperation and clarified and explained on the need to get the bill right away as soon as my son received the treatment but they were not concerned at all. No stars for this outfit and I will avoid coming to this again.
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December 2022 by arinleahsmom2
This place has gone so downhill. Can't even get seen in the clinic if you have Covid. Only the ER with a 12 hour wait or virtually. No doctor can hear my lungs over a phone screen.
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October 2022 by Jamie Graciano
I've had to leave without being seen at Urgent Care several times for myself or my kids. Even when we've had an appointment we waited an hour and a half without anyone coming into the room. Tonight I waited two hours and had to leave to get my son to bed. Nothing urgent about the care here. I'll go to Davis Urgent Care or even the ER is faster. I have no idea why they even take appointments at this place, you still wait like you walked in
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October 2022 by Jody G.
Urgent Care was anything but "Urgent" when I took my mom there when she was seeing double, but I have to say - they were more thorough then the Woodland Hospital I eventually took her to. They at least listened to what was going on with our mom. The ER story is less impressive.
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October 2022 by April H.
ZERO STARS !! Urgent Care meaning illnesses or injuries which requires prompt attention right ??? If felt like being ignored I'd go to the ER low key.... Receptionist are extremely rude to busy chatting amongst one another to acknowledge customers standing in front of them.Literally get worst every time.If you do not like your job do not work in the field of customer service.What is going on.... Read other reviews seems to be the same MO and nothing being done shame.
