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April 2024 by Barry F.
They've had my suitcase for over two years for a zipper repair. Like other comments here, at this point, I'd just like to get it back, and there's no way to get a response!
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April 2024 by Linda S.
they have had my shoes for almost one year. I just want them back but this place looks abandoned. Small Claims court?!
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March 2024 by Susana Q.
They've had a pair of my boots since October. I've emailed, called & stopped by to inquire on them but no one is there & I've received no reply. This is not ok. I understand things happen but some communication would be great. I just want my boots back & considering looking into legal action at this point.
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February 2024 by Teri A.
I know I'm not the only person who is angry because this business is no longer open yet they still have my Coach bag that was my 'go to' bag. I've called but, as the public knows, the message saws that it can no longer take messages because it is full. I've written letters but, of course, no response. I've read many reviews from others who are experiencing the same problem. It has been months since I dropped off my bag and to think it was for such a tiny little repair. Now what recourse do I have but to take them to small claims and that is such a hassle. I really do want my bag back. In one letter I pleaded with them to just mail it back to me and I'd gladly pay for the postage but of course no response. This is too weird and it just isn't right.
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December 2023 by Julian W.
Tried to phone ahead twice in past few days: mailbox full and not available for messages. No idea what current hours really are, but when I went over at 9:30 a.m. today, Wednesday, the lights were on but the door was locked. A sign on the door said they're not accepting requests for repairs until they clear their backlog.
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August 2023 by HIGHSnBURN Brbd
Emil's has been around for a long long time. They are very knowledgeable in the industry. I got my first pair of boots here when I was 18 they lasted 10 years. I recently went in and got my second pair. It's a small mom n pop shop so they took their time to really get me fitted
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August 2023 by Aramara R.
I wish I could give this place no stars. They are very unprofessional. They spent approximately 10 MONTHS working on fixing my dads shoes and never finished them. They wouldn't answer the phone. They said they'd call and never did. They also said they would let us know when the shoes were ready and never did. The lady that works there also has the WORST COSTUMER SERVICE.
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June 2023 by Chris K.
Phone isn't answered and voicemail box is full. Went by the store and found it closed during regular business hours with a sign on the door saying they weren't taking any more shoe repair jobs until they get their backlog caught up... but no estimated date of resumption of work. I'd say they're effectively closed until further notice.
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June 2023 by Wendy S.
I had a tall order because maybe I'm tall! That being said I'm new to Woodland after moving from Fairfield. I did a quick web search and found Emil's. I gave a jingle and staff acknowledged they were quite behind given the shoe repair locations in the surrounding areas had all recently closed. Staff (apparently) told me to call back in two weeks but I heard "bring them in in two weeks"! OOPS! I arrived on scene and felt right at home coming from Kings Shoe Repair in Fairfield (another great place but too far to drive now that I'm relocated!)! I told the staff I had called a couple weeks ago and was told to bring in my order in a couple weeks, so here I am.... Staff called me on my memory and responded "I remember talking with you. I remember telling you to call back in a couple weeks because we are really behind". Oopsie! We chatted, I showed them my order/requests and although my requests were a little out of the ordinary and special/complicated....they accepted my order!! I didn't have to wait long. They called and left me a voice mail letting me know the items were ready and I even got to see everything before picking up and paying. Talk about great prices. I am confident they gave me a New To Woodland Deal and I'm also confident I found a new spot wherein all my needs are met. In real life I prefer only to tip a hairstylist, a tattoo artist and NOW Emil's staff. Funny kind staff....A professional, local business....Good prices...Super accessible and easy to find...Accommodating hours of operation...Zero Limits, these guys!! They can do it all!!! Leathersmithing at its finest
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June 2023 by alexander lepley
This is an awesome old-school shoe store in downtown historic woodland. They have a great selection of work boots like Red Wing and danner, plus they do on-site shoe and boot repairs, including relsoles with high-quality vibram soles. I've brought at least 6 pairs of redwing 411's and 914's in for resoles and am always happy with the quality of work and longevity of the soles.
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June 2023 by William Hennagin
I have bought boots there for twenty years great place
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June 2023 by Tessa R.
I brought in a pair of Birkenstocks that needed the bottom portion repaired due to having them for years. I hike in these sandals, and the sole was super worn down. They were able to replace a portion of the sole that needed replacing vs replacing the whole thing when the rest of my sole could use some more miles. Super nice, flexible, business. The staff was friendly, and I will be coming back and recommending them to my friends!
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June 2023 by Cindy G.
I can't get into this place to save my life.... Brought my shoes in three times from Davis they said "come back in two weeks"... I did and they said it again and again! I called today and the lady was so rude when I asked when they could possible be available she said she had no idea! I give up.... going to 912 J st in Sacramento KS complete shoe repair. I call and asked them if they could take my shoes for repair and the owner laughed and said "of course this is my business!" I guess I was just used to being turned away! I guess Emil's just doesn't know how to have a business!
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May 2023 by Tina N.
Just called to see if they were open for shoe repair-- rude gentleman in the phone said they "have a pile and it's not getting any smaller". I told him there was no rush could I just drop shoes off (made an hour round trip for this) and he said "you're not getting it.... The pile isn't getting any smaller". Wasnt sure if that was a yes or not to dropping off-- he hung up on me. That's some customer service.
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April 2023 by Charles A.
Prices are good service is great and the wait time wasn't bad at all. I would definitely go back to him with the rest of my shoes and my wife shoes she's very particular and they did a good job on the heels.