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January 2024 by Kenneth Miller
Faulty equipment caused my fathers truck to run into the car ahead of him. The vehicles are drug by a chain. When he told them about it they said it was not there fault, asked him to leave or else they were going to call the cops.
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December 2023 by Tina Upham
My good friend and I stopped for a late lunch and good memories.Food was great service was great
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November 2023 by Cris Pimentel
This will be the third time Five Star Carwash lets me down on the absolute worst car wash service in Yolo County. Water/dirt marks on my cars paint, spots all over the windows, dirty dry towels used on my vehicle living marks of chemical residue in the exterior panels; and the cherry on top was no tire shine applied at all. Wonderful outcome, can definitely assure you to do yourself a favor and take your business elsewhere.
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November 2023 by Edher Alvarado
I've been a member for about two years. It was great in the beginning, but now the tunnel is falling apart. The water has a nasty sewer smell, they use less soap, and they rush the hand dry part, leaving water spots everywhere. You guys should have two rows open for the quick wash and dry. I'm really considering canceling my membership.
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November 2023 by Robert Mannina
Really liked it in the beginning. Not all the cleaning equipment working in car wash. Not getting the windshield very clean doesn't get bug splatter off. Now its just ok.
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October 2023 by Morgan Meredith
Bought the most expensive full detail (interior and exterior) and left with the car still covered in bugs. See images. Also some sort of glue, plus wiping marks all over.When I realized the issues and brought it back right away, they decided to argue things like “we don’t clean the front grill during a detail”.Really, for $329 plus tips, you don’t clean the grill? Embarrassing. I can’t believe they let it off their lot looking like this.They were argumentative and rude instead of just fixing the problem.Will never be back.
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October 2023 by Bob Sutton
I've been to this place twice since it reopened after the demise of the Sundance Car Wash and Oil Change at the same location. Suffice it to say, I miss the level of service, both from the people who vacuum and wipe down the cars and the cashier, I received at Sundance and it's a shame that they're now gone. The first time I went there the woman who wiped down the car missed wiping down the side-view mirrors, leaving the hard water residue that gets left after my housemate's occasional hosing down of my car in my driveway. I tried to explain to her that she missed them but her English is as bad as my high school Spanish that I was unable to get her to do it. I went back again today for the same $30 car wash and ran into the same problem again, and with the same woman! However, this time there was someone else there, an English speaker, who decided that I wasn't worth talking to when I complained about the spotty mirrors. And, of course, the Spanish speaking woman moved things on the passenger seat and on the dashboard in order to do the wipe down and vacuuming and didn't put them back. And, as if that wasn't enough, she left a wet towel on the passenger seat. When I got home I noticed that she did not go a good job in wiping down the windows as remnants of the hard water deposits are still present. But at least she did make an attempt which is more than I can say about what she did with my side mirrors! Clearly, the quality of the service is subpar.Will I go back again? Well, I did go back to return the towel once I discovered it. But in all seriousness, I need a place to get an occasional full-service car wash performed and their competition in that part of town, the Sparkles Car Wash, which has a great full service car wash, is on my sh*t list because they destroyed the lug nuts on my wheels when they did wheel rotations and refused to pay for new ones. At least the Five Star Car Wash has yet to damage any part of my car. But it certainly is not Five Star service by a long shot! There is another car wash on the other end of town and I think I might try it in the future and see if they can do a better job than the Five Star Car Wash. And if they prove to be disappointing, there is always the self-service car wash in town which would be much cheaper.Oh, I would only patronize this place if you like hearing Spanish radio blasting on the PA system outside, apparently there to keep the people wiping the cars down entertained. I sat down inside and just could not escape the racket. If you patronize this place, bring noise canceling headphones or a pair of ear plugs. I have nothing against Spanish-speaking radio, Mexican music, or Spanish speakers for that matter. It's just that the music is just much too loud!
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September 2023 by Balbindar Kaur
These guys did a Horrible job?! This was my first time getting a car wash @five star car wash . I payed for “The Five Star” wash, the highest full service wash available but it did not deliver. I didn’t get a free fragrance either.They did not do a good job at all. The inside was still dirty and dusty?. My trunk was never even opened to vacuum or wipe. The inside frames of all the doors was dirty it was never wiped or cleaned. All the carpet was washed then vacuumed and put back in the car while it was still soaking wet???.The back seats were still dirty.THIS IS THE WORST PLACE TO GO GET YOUR CAR WASHED OR CLEANED EVER!!. I would have done a better job myself at home. What a waste of my time and money. Highly would not recommend!
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August 2023 by Mellanie Lopez
Best car wash in town you won’t regret it! Their monthly membership is great with low reasonable prices. With every visit you get kind and friendly service. The employees are awesome! Highly recommend! ⭐️⭐️⭐️⭐️⭐️
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July 2023 by Sir Y.
There aren't a surplus of good car wash places around me. Before my most recent trip, I would have rank this one as so/so--just about average. That seems to be all you can ask at this point in time in my local area.My most recent trip was bad. Just bad. It seems to be a result of an untrained and inattentive worker. This is a common thing these days. First, I asked the car washer to use tape to hold my rear wiper in place. Twice in the past, one of the arm mechanisms ripped the wiper blade from the wiper. After I figured out what happened--only because I realized my wiper blade was missing twice in a short period of time--they confirmed and said it wasn't uncommon. And the solution is to apply some special tape. Ok . . . so I've asked for that to be done from that point on. This special tape--sort of a masking tape, but it seems to handle the water better--is yellow. This time, apparently the person this time couldn't find or ran out of that tape so he used duct tape. Yes, you read that correctly. They used regular, grey duct tape . . . and applied it to the wiper blade, the blade, and the *painted metal* on the car. Imagine what it was like to remove it, and how it blemished the clear-coat if not the paint itself.Second, when I went through the car wash lane, apparently the person who was supposed to push a button . . . didn't. So nothing activated. None of the automated washing happened. I said this to the attendant once I reached on other side, and he nodded and said it was because a new person was being trained and he did't push a button. So I had to go through it again . . . necessitating waiting in the long line again.Finally, the rest of the wash was pretty typical. So/so--meaning they didn't actually wipe down many of the inside touch points, and there were lots of streaks on the paint and glass, inside and out. I wouldn't have written this review if this was all, as I've become use to this quality of wash. But I can't return if the other issues above are the level of training and attention that is ok.Running a good car wash business must be really difficult.
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July 2023 by Nick E.
They do a great job here. Prices are a bit more than the local mega chain, but they listen and care. Definitely recommend their monthly program.
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July 2023 by DESTINY WILLIS
Normally I am happy with the car wash but today was different. The vaccum had barely any suction power I had to move twice and all of the vaccums were bad..The wash it self wasn’t very satisfying either there were still dirty spots in my car. Definitely would not recommend.
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June 2023 by Rob R.
So I went for a car wash the other day. I got the top package and was pleased with the results. I drove away to do some errands and realized my rear wiper was gone.I assumed I was screwwed (as in they wouldn't help), but I went back anyways to see what I could salvage.When I returned and explained the situation to an attendant, they took down my info unprompted and sent it off to a manager. Shortly after they reached out and compensated me to cover the repair.I was very impressed with how the Five Star team handled the incident. According to them this was an issue with the machine being tuned incorrectly. Taking them at their word that this was a one off issue, I'll be back again.Good car wash, reasonable prices, and professional staff.(Also, this was my second time there and my wiper stayed attached the first time)
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June 2023 by PJ Toal
One man clean my car, it was dirty! He did a great job! I remember him because he had only one hand. He worked hard .Services: Vacuuming
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June 2023 by Angela Rennick
Great car wash for a good price, they even dried by car and offered to shine the tires and I only got the 13 dollar wash. Great vacuums too with high suction
