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March 2024 by Matthew Gouley
Well I don't always put this but I think it should be typed. Got some propane yesterday from this company, my grandparents had them for years this will most likely be the last one. When it comes to their customer service we'll service its a joke. A few years ago ran the heater and it was about every month they were coming out to fill it. I with my dad was like this be not right something be wrong. So I called suburban propane and was saying hey this isn't right why are we paying so much they didn't regulate they didn't check the gage they just said that's not our problem. So I had to call a plumber to check what was going on well they didn't want to do anything either. So I turned off the propane and stated digging found out the pipe had a hole right next to the tank you could smell it if you got close enough got it fixed and changed out all that good stuff fine now. When having the discussion with the employee yesterday I was saying to him that I think it is ridiculous of having to pay a lease on a tank for years and years and years 50 something years he said well we take care of the regulators and everything with the tank well if you regulate the tank and notice that someone's propane is being used more frequently and you can smell the propane from somewhere other than the tank isn't it just customer service to say to a customer hey something be wrong. Plus after paying so long on a tank the tank should be ours and with them not doing their job on what was wrong with it seems pretty negligence on their part. Them costing more than what propane should is not the only reason I will be switching bad customer service is the other reason. What a waste of a company I will never recommend them to anyone.
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May 2023 by Kendra K.
Above the top I recently had the pleasure of working with Sean with Suburban Propane. From the moment I contacted them, their professionalism and commitment to customer satisfaction were evident. Sean went above and beyond to make sure everything was working safely.
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April 2023 by Jane T.
2nd time requesting new propane service and Suburban Propane came through with flying colors, despite their overwhelming business with the snow two weeks ago up in the hills. Love these guys!!!
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April 2023 by Chris W.
I rarely write reviews but Sean was great! My propane tank wasn't working correctly. Sean came out, diagnosed the problem and quickly fixed it. Excellent customer service and very pleasant and friendly. Would highly recommend.
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March 2023 by Jane Tamano
Omg. What a warm, friendly and helpful staff!!! Out of propane. Had old tank. As soon as I called, Mariella emailed me an application for new service. I followed up with a phone call and she set me up with Chris to check out condition of my old tank prior to sending out the propane. Chris got detained at a propane emergency at another location and Mariella updated me. Chris came the first thing the next day; closed the leak the other propane company left open; and called Mariella for the next available appointment. Chris came as promised, replaced the old tank with new tank and even asked where I would like the old tank put. Chris even checked the heater to make sure it was working properly before he left. Shortly afterwards, the propane tank was filled. This all took less than two weeks. It's so nice that all of the customer service is local and their office is actually staffed with people, nice people. Thank Woodland Suburban Propane ❤️
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February 2023 by Enrique Rudino
They say we will deliver after noon or some time after. I have been waiting 2 hours, I gave them a csll and was informed that i am last on the list os possible deliver before 5pmI have 4 guard dogs in the yard and my wife has dental appt in VA Sacramento.
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August 2022 by Daniel H.
Just received a delivery yesterday. They charged me over 650 a gallon $100 pressure check charge which was somebody spraying soapy water on it and when I called another company they said they would charge 350 a gallon. During these times these hard times this type of overcharging is wicked and evil if I could give you zero stars I would.
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May 2022 by Scotch Manley
I've been by here several times and not one time could they accommodate me for a refill.
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March 2022 by kimberly curtion
This company is beyond the worst and will make you wait and wait some more for any kind of services you may need. They can not keep employees and have no employees to provide services. Would give no stars if that was a option. Look elsewhere for propane needs
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October 2021 by Emme E.
Awesome staff! Very helpful and friendly. The prices are higher but you get excellent service. You do get what you pay for.
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March 2021 by jensen falk
Stated they wereopen...once at location however they would not fill propane tanks.just be clear please.thanks
