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November 2023 by Martin Johanneck
The vet on 5th street said the earliest they could see my cat was in twelve days with no offers of emergency services. I called Valley Oak and they said there was a 4 day wait but for $30 extra, (emergency services) they could help me same day. They were fantastic and not only super nice but very educational.
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September 2023 by Adrienne Blake
Watch out for this place when you’re a new patient. When you make the initial apt they take a non refundable deposit over the phone just in case you don’t show up.well I showed up so let’s see if they refund me my deposit or if they are a fraudulent company as well… I made the first available apt on a Saturday at 8am for two pets . When I got the reminder call the day before I asked if I could be early because I was on a tight schedule and couldn’t be there more than an hour . She said that they set aside 30 minutes for each Pet just in case but definitely shouldn’t take that long. So because i couldn’t be early I had to get my kids rdy to tag along just in case the apt went longer and we pulled in at 8:05. I would have called to say we were running a few minutes behind but she said they wouldn’t be open to answer the phone. So we walked in at 8:07. First thing she says was because we were 10 minutes late we couldn’t be seen or they could see one pet and not the other . I explained that she said we had plenty of time scheduled on the books so running a few minutes behind shouldn’t have mattered. The doctor comes and pipes in by raising his voice to me saying that we could leave because that’s not what’s happening unless I want 15 minutes to see one pet. Yeah no way you’re touching my animals after coming out like that super unprofessional . I have never had a doctor talk to me like that and raise their voice and have his front desk staff sit there with the matter of fact rude attitude like they told me off and were so proud of themselves . They should be so ashamed that is the type of customer service they give . How unprofessional!!! Watchout for this one.
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July 2023 by Ibarra Demmerle
We have two cats and have taken both to Valley Oak Vet. The staff have provided great care and been super friendly. They are very thorough and accommodating and I really appreciate them as a newer pet parent.
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May 2023 by DeDe Lopez
DVM Richard Thornburg,Is a wonderful Vet good person. He save and did wonders for our cat. Other Vets wanted to put him down. I thank you and the staff for everything.
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February 2023 by Shasta Diggs
All 5 of my animals go here and they are wonderful!!!
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January 2023 by Breana Nolen
While previously had nothing but wonderful experiences at this office; I called to make an appointment fairly recently to be told I had to wait for the doctor to approve the ability to make an appointment as I had previously not shown up for my appointment (which I get and understand) they said they had called multiple times and got no answer so I asked what number they had as neither of I nor my husband had received a call they gave me a number with a 530 number which we have never had the office staff then snapped and said it's the number we provided which neither of us never would have as our number is from a different area. I apologized for missing the appts and for not reaching out. Tbh they had been scheduled so far away they slipped my mind but again it is my fault I should have kept better track of them. The office staff advised that the doctor was out and she would check with him the following day and would reach out; I called around 11 am where she said she would have called but they were slammed (fine it happens). Told me we can go ahead and schedule the appt but began to go in to I can't ever miss another appointment or we will be banned. Still at this point has NOT asked me about my dog or what was going on. Bottom line was all money which I understand is needed to keep the business going. You can care about the money without not caring about the animal. We ultimately ended up taking out dog to a different office and will switch care for all of our animals. This makes me sad as we had very pleasant experiences with them. Just to lay out how different this experience was earlier in the year I called in needing an appointment for my other dog they said their soonest appointment was 10 days away asked what was going on with my dog and then got me in that day, within the hour.
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January 2023 by Michael Carpenter
They were very professional, courteous, and most of all our 15 year old 17lb black tabby liked the doctor.
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August 2022 by Tina Salge
The staff is so friendly. Love this place.
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June 2022 by Adam
This is a great vet. The staff are awesome and the Dr is great with our dog.
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May 2022 by Dana Glines
The staff is super friendly. And the Dr. is awesome. Live having them as my vet, wouldn't go to anyone else.
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February 2022 by Carmen Rios
Doctor is very friendly it looks like they care about dogs and staff very helpful and I appreciate that very much really recommend
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February 2022 by Michael Dod
Take my cat and dog here and they are reasonably priced and I have had nothing but great experiences
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November 2021 by Kenneth Komoto
Great Drs, terrific caring empathetic staff.
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November 2021 by Veronika Frederick
Best Veterinary care in woodland. I can't say enough about the staff at Valley Oak. They are so positive and professional. My animals love them. You are charged a fair price and you are able to go in with your animal. No nonsense or extra frills just simply great care.
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October 2021 by Dana Andersen
This is absolutely the best vet clinic I’ve ever been to. I was on a major timeline and they were so incredibly understanding and helped me out tremendously!!!!!!!!!!
