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February 2024 by Kian Bidari
5/5 besides 1 staff interaction I had. I felt as if this incident completely shifted my understanding and relationship with the Yolo County Animal Shelter (alleged rescue). I understood that I would care for the multiple dogs I have adopted with my housemates. However, when we could no longer care and provide for our dog Penny, we decided the best decision was to surrender her in good faith. When I went with my partner on the afternoon of January 30th, I spoke with Lauren, I said that I would need to surrender my dog, I even included a list of notes of why we may no longer care for her, what issues are arising, and general notes. Instead I was told that I am contractually obliged to own and care for this dog. I told Lauren I cannot care for this dog but instead of listening to the needs of the dog, she reminded me I am the owner. I was trying to surrender her (relinquish ownership), so while I fully am aware of my owner/pet relation with Penny, I cannot care for her, and I feel negligent as a dog owner to not properly care for my dog. I kept pleading that I cannot care for this dog, but instead I was told that I have no remedy/help from the Yolo County Animal Shelter.I can tell Lauren was frustrated in dealing with me, and it made me very uncomfortable. I really just wanted some help, so I decided to leave and come back in 10 minutes, and came back to ask for any resources they have for surrendering animals. To my shock, Lauren immediately reached for paperwork that was readily available to the front desk that had everything I ever needed to know for surrendering my dog, plus a form to start the surrender process with the Yolo County Animal Shelter. At the end, i shared that I felt there was a lack of empathy for me and my dog's situation, and Lauren turned away and said okay. The situation/customer service was so bad that another co-worker had to immediately start talking to me to clear the bad air that Lauren had created.I truly do not know how someone without empathy for me or my dog's situation ended up caring for dogs. I hope that Yolo County Animal Shelter would be more empathetic and understanding for people that want to surrender their animals in good faith. I had to come back a second time just to get the proper form, information, and care that I and everyone else deserves. It is not right, for me, for Penny, and for everyone and their loved animals.
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February 2024 by Judy Wiechers
Been taking my pets here for years. The staff is the best!
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January 2024 by Karina Chavarria
Helpful staff always willing to listen and help us out when we are in need
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December 2023 by Jim Sharon Hoard
One and a half weeks ago, we went to this shelter to look for a dog. We saw one on the website that sounded great but volunteers there said that the dog was not a good match for us at all and recommended a different dog. They were so knowledgeable about the dogs kept there!We met the dog and we loved him right away! We are so thankful that he was recommended to us! He keeps us company in whatever room we’re in! Is a good little watchdog! He is a sweetheart!So thankful for our new companion!
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December 2023 by Alex
This animal shelter is a great place to come if you're looking for a new furry friend. You can tell that the workers here truly care for the animals within the shelter. They also usually have free pet food available for the public who might be struggling to afford to feed their pets!
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October 2023 by Valbop
Awesome service! We seen our dog on the website and knew we wanted him.. As soon as we met him we knew he was the One! Thank you Kiah and team for helping Bowser find his forever home and us finding our perfect match!!! ???
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October 2023 by Lobo Gris
Was treated amazingly well. The staff wanted to make sure I was matched with a companion that right for me. They took the time and effort to bring me to my new full time companion.
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October 2023 by Lisa Trongo
I am a volunteer! I hope that this message reaches the many people that think shelters kill animals for no reason! That's not what happens , all animals have a great chance. There are no reason to euthanize a good dog. I promise that
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August 2023 by Lydia Lesnyakov
Yolo county animal control just came out on a Sunday to pick up two feral kittens I had caught. What a dedicated group of people. They do a lot of good for this community!! Thank you animal control!!!
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July 2023 by Lily Florin
Super friendly and helpful staff take wonderful care of all the critters, and will walk you through the whole adoption process. We had an appointment, but they do walk-ins too (check for hours) and local adoption events. The kitties we looked at all had so many toys to play with! Really lovely shelter.
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May 2023 by Ivan P
Very friendly and helpful staff. Great shelter and great people. They have helped me retrieve my lost dog more than once and have always been very kind about the way they do things.
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May 2023 by Kelly Linville
Great staff and attentive care as well as follow up and communication.
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May 2023 by J.R. Mattello
?Was not used to being treated so well by a government office. The lady who assisted me had the best personality and had a smile the entire time. ?Very helpful and courteous.Thanks so much !! for making my first experience there a good one.
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May 2023 by Janet Jung Hoo Kwon
Adopted two kittens, and they’re the best! Facilities can be updated, but I love that the shelter rehomes all the pets they intake.
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May 2023 by Radically Queer King Angel
Representative assist me with a euthanasia process of a dog I had to put down for his dog aggression towards my senior canine