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September 2023 by Molly F.
Went the other day for a sweet treat with my sister. was immediately greeted by douglass. such a sweet and inviting person. you can tell how hard they work . would come back just to see them! Thanks douglass for an amazing visit, i'll be back soon!
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August 2023 by Christina L.
Great place ! Love how precise they are with making ice cream cake with photo on top. Great place especially when you order summer birthday cake.
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August 2023 by G S.
This baskin-robbins is pretty regular but what makes it stand out is the customer service. They were doing a promotion so obviously they were very busy but the staff (didn't get her name but she had an up-do with curly hair) was very kind and helpful. Even though she was overwhelmed she had a smile on her face and was eager to help the customers. Great service, will come back.
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July 2023 by Melanie S.
We've been trying the new Ice Cream stores around the area as well as some of the old ones. We can always rely on Baskin-Robbins. We have been coming here for years. The employees are always friendly and helpful (even when busy) and their ice cream is always reliable and great. The ice cream cakes are always delicious too. Defiantly a place we will return to. Plus: inside and outside areas to eat.
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June 2023 by Esther L.
Tried and true baskin robbins never disappoints! I'm always here for the cookies n cream classic ice cream! Service is great and I love the outdoor seating that is available.
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April 2023 by Elizabeth P.
Our local Baskin-Robbins didn't offer the SpongeBob cake design but luckily this location did and wasn't too much farther from our home.The cake was a little messed up when I picked it up but it was immediately fixed.Service was great and this was probably the nicest and cleanest location I've ever been too.
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January 2023 by Elisa Arciga
Thank you very much for making my daughter's birthday special with this delicious and fun cake. You went above and beyond. I didn't catch the guys name that works in the morning but thank you very much. ........... 10/10 excellent!!!
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November 2022 by Bob Wakai
Gotta try BASEBALL NUT
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October 2022 by Heather Brown
Good selection of ice cream flavors. Good customer service and clean place.
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October 2022 by Nancy T.
This has always been one of the best Baskin-Robbins location in the North OC area, but it looks especially great after the recent remodel! The seating is really comfortable and I love the new display cases, as they make the unique character cones look especially more appealing. We recently came here and were served by Judah, who was really friendly and kind. He took the time to answer questions about some of the new flavors and seasonal cakes, offered us samples, and made us feel comfortable enough to enjoy our ice cream in store without feeling rushed even though it was close to the store's closing time. I sure wish more employees showed such commitment to provide great customer service! As for the ice cream, it's just okay and prices sure have gone up, considering a kid's scoop is now almost $5. Yikes!
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September 2022 by Mark H.
Tonight 09/08/22 Received the wrong order, called the location was told by a girl that I need to be put on a brief hold.. 10 minutes goes by and I decide to call again. The phone was after disconnected (mind you 40 minutes before closing) time. Felt like my money was being stolen. I drove down to the store to be welcomed by a rude girl at the front. After the attitude that was given to me I asked for name. She looked at the other boy employee in the back and said to me "why". I stated I needed it for business reasons as I'm sure the owner would not like someone like this working under them especially in yorba Linda. She said it was Rachael but not sure if that's the truth.. When you work for the public and a customer has a issue, it's common knowledge to state your name. Unfortunately I will not be returning to this location after coming here for 5+ years. The world and customer service nowadays blows my mind!
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July 2022 by Zoya Popal Basharmal
There was shortage of chocolate chip mint ice cream
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May 2022 by Mihaela P.
What can I say? Yesterday they lost 5 orders according to one of the staff members and we did not get a birthday cake that we ordered a week prior. I was advised initially to come the next day. Sure, why not? Let me tell my guests to come tomorrow for the birthday cake.
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January 2022 by Duke Walls
Charming little store, filled with delicious goodies, including ice cream cones, bowls, pre-packed pints and quarts, sundaes, and even ice cream cakes of various flavors and sizes. They can even put a name or occasion on there for you. There are also various beverages available from the helpful and enthusiastic staff. Love this place and its products, and hope to return soon.
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December 2021 by Yong C.
I went here with a franchise sponsored coupon and the kid working there said he would accept it.. when it came time to ring it up, he changed his mind and had me pay full price. My 3 year old daughter was upset! What a j****