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March 2024 by Tom N.
Needed an alignment and tire rotation. Got them done and drove away. Got a tire sensor warning on my dash. Tried to reset it internally because I read online that they need to be reset sometimes after a rotation. Still got the sensor warning. Went back to Firestone and asked about the sensor issue. Told it was just a coincidence that it came on after they aligned and rotated the tires and there was nothing they could do. I asked if they could check and was told they don't touch the sensors so it wasn't on them and they wouldn't check. Told me they could replace the sensors for $130 per tire!! Good alignment but they lost a customer.
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March 2024 by Honest R.
I brought my car there for a flat repair. The nail was in the center of the tire so no worries about being too close to the sidewall. When I called to ask if it was done I was told by Service Advisor James that there was sticky stuff inside my tire and he has tried to repair tires like these with no success. He offered to sell me new tires. This was a new car and we were the original owners and no we did not repair a previous flat with anything sticky. I was suspicious so I took my car to Just For Tires and they fixed my flat without an issue. They didnt say anything about sticky stuff in my tire nor did they try to sell me new tires. Beware of Firestone Tires in Yorba Linda! A tire repair should be about $30, they tried to trick me into spending over $1000. Take your business someplace else as this place isn't honest.
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February 2024 by StarQueen ..
The negative 5 stars is FOR FRANK THE MANGER. Bro, I have been going to Firestone since I got my car in 2012 and they have been PHENOMENAL but location has been nothing short than SHIT. Not once have I been treated with such disrespect. Had to fix multiple mistakes. disaster The only reason there is two stars is for the three boys working the floor.
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February 2024 by Erin Markson
This is the only place I go to for tires, oil change, tire rotation, among others. Never had a problem with the way the take care of my car, prices are decent & the crew is friendly. Im like many who hate my seat/etc to be moved, they don't touch that & mess it up. On a busy day it can take a few hrs or more. But they get a 5/5 for me.
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February 2024 by Kendall Seymour
Great set of tires for my 2017 Dodge Ram 1500 Big Horn. the new tires made a huge difference in how my truck handles.
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February 2024 by Wendy Thompson
I was in a pickle. I had just returned from a long work trip. I drove to Santa Barbara, Bakersfield and back to Orange County and discovered a tire with low air. But I need to get to LA for a conference and had to leave that same night. I stopped into my favorite Firestone in Yorba Linda and James immediately took care of me. We discovered I had a nail in my tire and I needed service. He was able to help me repair my tire and service my vehicle and get me back on the road for my meeting. BIG shout out to James!!By the way this isn’t the only time he has saved me. This is just one of the most recent stories.Thank you to James and all the technicians at Yorba Linda.
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February 2024 by Jason Lu
I used to use their service for my car maintenance in the last year and everything looks well to me until I brought my car to another auto service shop for an quick oil changer. They showed me that the brake pad on the front tires is completely worn out. I asked the current service provider about the time it takes to get into that bad situation and they told me that the Firestone should have informed you of this issue when they did the car maintenance for me 3 months ago. I even recalled I asked for a full inspection on my car when Firestone did the maintenance last time and nothing was found. This is absolutely awful service. Their technicians do not know what they are doing and put their customers in risk.
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February 2024 by Darin R.
Lived next to this Firestone for years and had never used them. My new go to spot for car issues I can't fix myself. Great service today very happy! Highly recommend
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January 2024 by Fabian Soto
Good service. Fair pricing
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January 2024 by Ruby Zepeda
Employees very professional, courteous and friendly. Always great customer service
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January 2024 by Cate matthews
Quick, efficient, stayed in contact. There were no surprises
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January 2024 by Mike E
Service manager was awesome to work with. He took good care of me.
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January 2024 by William Lipscomb II
Employees were very courteous and pleasant to talk with. They answered all questions. They even performed a little extra when I asked technicians to look at my sway bar and A-arms because of noise. A written recommended services suggestion sheet was done and I gained a lot of information that I needed to know. Great job. Very pleased.
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January 2024 by Nadir Z.
I stopped by to have my guys check. They're very very nice check my tires only one needed to be replaced. That's all the day they did not try to oversell me
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January 2024 by Mark H.
They didn't solve the problem with my car and had additional charges that were unnecessary, given that they misdiagnosed the issue. I paid extra for a full look over of the car to see if there were any other problems, they said there wasn't any. My car broke down 1 day later and the shop I got it towed to found a ton of issues they overlooked. The guys working there are chill, but you get the quality of service that you pay for. I would look elsewhere for a place to get your car fixed