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September 2023 by Darren James
Horrible salwsman Sam, at Laguna Hills location. Installed messed up on the install where we were promised NO SEEMS. Then they refused to take payment when the check was written out and resented to them. So we just signed the invoice. We were still due two rugs from the left over carpet. A 54" and 30" circle rugs. We then withheld $1000 from the $4400 balance due. This carpet is $12 sq foot. Expensive carpet. Rugs were made incorrectly at 49" round. Sam refused to make this correct. He said the file was closed and nothing he could do. Said call customer service. Very unprofessional and breach of contract and fraud not to mention the harrassment when a supervisor called and yelled at my mother for not giving a check to the installers. NO ONE will yell at my mother when you have incompetent people working for you. A bunch of Mexicans that barely spoke English and Sam, a corrupt Middle Easterner who thinks doing business this way is normal. He said this is the way we do business. Then he said if you don't like it, sue us. Well unless LA Carpet makes this right, that's exactly what I'll be doing this week. The contract clearly shows 54" and 30" round rugs. We didn't get that. They have our money and kicked myself out of the store when I went down to confront them. Sam even threaten to call the police on me. DO NOT do business with this store or LA carpet. I will escalating this to their corporate offices as well. Scammers and rude people. People like this that gives the industry as bad name. I make good on all my promises Sam. Beware.
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August 2023 by Sana S.
Worst company ever to deal with. Luxury vinyl floors are buckling. They also did extensive damage to my walls during installation and refuse to take any responsibility. Claim buckling floor is from sunlight exposure?!
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August 2023 by D. James
Horrible salwsman Sam, at Laguna Hills location. Installed messed up on the install where we were promised NO SEEMS. Then they refused to take payment when the check was written out and resented to them. So we just signed the invoice. We were still due two rugs from the left over carpet. A 54" and 30" circle rugs. We then withheld $1000 from the $4400 balance due. This carpet is $12 sq foot. Expensive carpet. Rugs were made incorrectly at 49" round. Sam refused to make this correct. He said the file was closed and nothing he could do. Said call customer service. Very unprofessional and breach of contract and fraud not to mention the harrassment when a supervisor called and yelled at my mother for not giving a check to the installers. NO ONE will yell at my mother when you have incompetent people working for you. A bunch of Mexicans that barely spoke English and Sam, a corrupt Middle Easterner who thinks doing business this way is normal. He said this is the way we do business. Then he said if you don't like it, sue us. Well unless LA Carpet makes this right, that's exactly what I'll be doing this week. The contract clearly shows 54" and 30" round rugs. We didn't get that. They have our money and kicked myself out of the store when I went down to confront them. Sam even threaten to call the police on me. DO NOT do business with this store or LA carpet. I will escalating this to their corporate offices as well. Scammers and rude people. People like this that gives the industry as bad name. I make good on all my promises Sam. Beware.
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July 2023 by Margaret U.
I have posted about the horrible work that LA Carpet did in my house... Desrespectful Harvey at the Yorba Linda location. Now here are some photos of the shady work that was performed in my house.
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June 2023 by Linda H.
Fred with LA Carpet was the best. He was gracious and friendly, and got us the best deal available. When I asked for more documentation about our carpets, he gladly accommodated me. We were also SUPER impressed with the installation team. Very expert and they accomplished the amazing task of carpeting 4 rooms and a hallway and stairs in one day! They left the place spotless. Love me new carpets :)
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May 2023 by vanessa w.
OUCH!!! (LA Carpet). I called and spoke with a nice lady named Kathy, and made an appointment for a man named Ray to come over to give me a quote for vinyl flooring. After two hours of waiting for Ray to show up, he never did. He finally called and made excuses for the reason that he did not show up. Kathy called me a couple of days later, and talked me into allowing another person by the name of John to come over. I was hesitant but told her that if they would compensate me with a discount for wasting my time (by not showing up the first time), that I would agree to see John. What a disaster this was. John appeared to be nice, but he shocked me with his quote for a 1,200 sqft vinyl flooring job. His quote was $19,000! WHAAAATTTT!!!! I told John that his company was the HIGHEST bid that I had gotten out of three companies. At this point, I politely ignored anything else that he had to say. And what happened to my discount? That was never discussed. There are many other companies. Do your research.
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April 2023 by Maryah Khatib
Rlly good service
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January 2023 by K “Mills” M
If you are in the market for new Carpet or flooring... look no further and call LA Carpets now! I worked with Kathy at the Yorba Linda LA Carpet and she is fantastic!!! Very Knowledgeable and so easy to work with, as well as helped get me exactly what I was looking for. Not only was I over the top satisfied with the install and the quality of carpet, they also got it done within a few days of placing the order (That is customer service). This place is my go to now and I will be working with Kathy again on any remodel or things needed around my home. The showroom has so much to choose from and the pricing was very fair, and have something for everyone. The 2 guys that came out to install the carpet were very hard working and did a amazing job in my home. Thank you Kathy for your help, support and being a great Human, I am so happy I was able to work with you and cant wait to do it again :)
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January 2023 by Kaci M.
If you are in the market for new Carpet or flooring... look no further and call LA Carpets now! I worked with Kathy at the Yorba Linda LA Carpet and she is fantastic!!! Very Knowledgeable and so easy to work with, as well as helped get me exactly what I was looking for. Not only was I over the top satisfied with the install and the quality of carpet, they also got it done within a few days of placing the order (That is customer service). This place is my go to now and I will be working with Kathy again on any remodel or things needed around my home. The showroom has so much to choose from and the pricing was very fair, and have something for everyone. The 2 guys that came out to install the carpet were very hard working and did a amazing job in my home. Thank you Kathy for your help, support and being a great Human, I am so happy I was able to work with you and cant wait to do it again :)
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December 2022 by Jessica Conte
Purchased flooring & install in 2018 and had an excellent experience here. Today, I needed to order a replacement part and Kathy was extremely helpful and followed up in a very timely manner. I’m grateful the flooring color I have is still being manufactured! I highly recommend this store. Consistent and excellent customer service!
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November 2022 by Bobby Owen
Harvey was great and the installer was very professional
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November 2022 by Elizabeth S.
due to a slab leak, l needed to replace carpeting asap. LA Carpet had a good match and was able to install quickly. The guys that came out were very professional, helpful and efficient. Thanks so much! An all around excellent experience.
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October 2022 by Ed D.
We interviewed (5) different flooring contractors and got bids. We were looking for excellent worksmanship, customer service, and a guarantee of care after the job is done. If you are looking for the same, look no further than LA Carpet - Yorba Linda. It also doesn't hurt that they have a finance product of (5) years zero interest. Harvey was a total professional throughout the entire process and addressed all of our concerns and questions in a genuine and diligent manner. We are now enjoying our new porcelain tile and wood floors! Thanks Harvey! It was a pleasure working with you!
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October 2022 by Howert C.
LA Carpet's installers did a great job on the installation of our carpet. The Manager made it very easy to select and schedule the installation. Highly recommended.
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September 2022 by Jeanne T.
We went to LA Carpet because we were told they offer lifetime warranty on install, and 50 year warranty on material. It all sounds great when they are trying to sell to you. After 1 year, we quickly learned it was the biggest mistake. The floors started to buckle, gap, move and warp all over the 2400sqft house, even in rooms that are not being used. At first I thought since these were floating LVP, they needed time to settle, but about 1.5 years after install, we reached out to them so that they can come take a look. They sent 3 inspectors out, and all agreed that it was faulty and needed to be replaced. They are full of excuses. They refused to do any thing other than replacing with the same bad low quality material. Warning to those looking at their LVP material, keep in mind that those sample pieces are glued down on thick wooden boards, and are not a real representation of how they'll be installed. I would stay away from them. They cannot be trusted.