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February 2023 by Stephanie S.
We absolutely love our sofa! The women in the shop provided excellent, friendly service and helped us customize the right piece for us. It's even pup-approved.
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December 2022 by Vivian T.
Buying a sofa is always one of the biggest purchases in your home and after looking at countless different places, we went to the Sofa Shop per a recommendation by my cousin. She had purchased a sofa from the prior Costa Mesa location, which we loved. We walked in and were greeted by Leslie, who was extremely patient and kind in helping explain how their store works, fabrics, sizes, and everything in between. Leslie helped us select various samples to take home and see what worked for us. When we were ready to place an order, Leslie stayed over closing time to help us finish and complete our order. After the ordering process, Deb was communicative in scheduling and updating us on our order. We received our sofa so quickly (~3 weeks) and efficiently. I am so glad we selected the Sofa Shop and couldn't be happier with our purchase.
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November 2022 by Marius Moldovan
Stay away from this place, over price and crapy quality. We bought our sofs about 1 year ago. The springs broke, now their telling us to take it to Laguna to be repaired. What a big inconvenience, I have to pay them more money to come and get it, so it can be fixed and brought back. Very dissapointed.
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August 2022 by Jill D.
We just received our sectional this weekend and it's absolutely perfect! It came much quicker than what was originally estimated, which was a nice surprise. The store has a ton of fabric samples and several different types of sofas and sectionals to choose from. We were originally going to buy from Macy's but we are so glad we didn't. The price and quality of the sectional we purchased was so much better at The Sofa Shop! We are extremely happy with our purchase.
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June 2022 by Faith G.
I purchased a new couch from the sofa factory several months ago. We were very satisfied with the way our custom sofa turned out. It is exactly what we wanted. And, it was completed in about four weeks which for this day and age is pretty incredible. Because we were so happy with the sofa, we went back and ordered a new California king sized bed frame and headboard. Leslie was our sales person for both items. I can't recommend this company and Leslie enough. Quality products, expert workmanship and excellent customer service all rolled into one great experience.
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May 2022 by K M.
Let me tell you how the " complimentary" sofa re-stuffing works. You drive to Laguna Nigel, drop them off, and in a couple of weeks, you pick them up. Who can be without sofa cushions for a couple of weeks??? Huge inconvenience. My biggest issue was the rude customer service. I paid a fortune for our custom couch and was incredibly disappointed when I needed to call them. The woman who assisted me never called me back ( as promised). I had to chase her down to get any information about my warranty and the cushion stuffing. She told me " it would take her some time" to find The warranty. I already had the information she needed - she was just lazy. There is Too much competition and companies who take pride in their work and value their customers. Unfortunately, this is not one of them. It doesn't take much to please me, this woman was beyond unhelpful, and I need a little more effort and consideration when I pay thousands of dollars for furniture. Glad this interaction occurred before I spent any more money with them. How long can it possibly take to look up something? We are living in the age of technology. Ridiculous.
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March 2022 by Stephanie W.
I can't say enough amazing things about this company. Without going into boring detail, my couch needed to be repaired, but unfortunately this occurred the day before out of town guests were coming to visit. I was so upset and everyone who helped me with this issue was professional, empathetic, and just all around kind. They immediately jumped into action, including having someone come to my house within a few hours to see if she could fix it, and although the couch wasn't able to be fixed in time for my guests, I felt that every single person involved in this situation went so above and beyond. I couldn't recommend this company more. Besides the fact that they have beautiful sofas, it is clear that customer service is what they do best and frankly, in this day and age, being heard and taken care of is the thing we need most.
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February 2022 by Bonnie H.
Excellent customer service!! We love our sofa. We searched everywhere for before stopping by The Sofa Shop. The sofa we purchased was by far the best quality and price out of all of the sofas we looked at.
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November 2021 by Amberie K.
After our old couch started falling apart, we started searching for a couch from the usual chain stores. As an afterthought, I checked their Yelp reviews and was shocked at how poor the customer service and product feedback were! But what had 5-star reviews? The Sofa Shop. And it was just down the street from me! Now that we've received our sofa, those 5 stars are so well deserved. It is GLORIOUS. So well-made and impressive. Whatever expectations we had, the actual end result exceeds them. I can't stop admiring it! The process is quite simple, but you do need to go in-store to do it. Don't be intimidated! We met three ladies throughout our visits, and all are super-helpful, friendly and laid-back. I never felt pressured, rushed or looked down upon. They made the selection process a joy! The showroom had several floor models, but one stood out to us for comfort and beauty. We went with the Carlsbad model in the same fabric as the floor model. It has a more reclined feel with a generous sitting area. However, with the COVID-related shortages, we had to wait a couple of months for it to come back in stock. But the ladies who helped us checked on the fabric status almost daily and updated us periodically. It was totally worth the wait. So while you can customize just about anything on the sofa, their designs are made that way for a reason (ideal proportions, sturdiness, etc.), so we just went with the pre-designed option. We did increase the length to 12 feet with a half-back chaise to fit our living room. They carry many hundreds of fabrics to choose from. We went through all of them, but stuck with the floor model option. It's a performance fabric that doesn't hold stains (with our young kids in mind), but it did add a little to the cost. The sofa came with two free throw pillows, but I paid a little extra for a premium fabric. Then, we added three lumbar pillows to make it even cozier and supportive. The cushions come in regular polyfill (unless you upgrade), but it's definitely a better quality than my cheap Target pillows. They'll even re-fill them for free if they wear out! There are even more selling points--the lifetime guarantee on the solid-wood frame, the available fabric protection insurance, and the fact that it's made locally in LA by their master craftspeople. With a shortage of laborers, some factories are hiring untrained people and that can affect the quality of your sofa. The company as a whole is really geared toward customer satisfaction and has been in business for quite a while, so there's peace of mind that they'll stand behind their products and that we won't have to buy another couch in 10 years. I'd rather pay more (and not even that much more) for a quality piece that'll last. Out the door, we paid a little less than $4k, but we did choose extra bells and whistles that probably added up to $1k. We wanted the features that would make it last for decades and so we could truly enjoy it all those years. So...excuse me while I go stare at my beautiful sofa for a while...
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August 2021 by Michael K.
I actually found these guys through Yelp about a year and a half ago. I was impressed with the selection of Sofas they had for a good price. I had to drive all the way to Yorba Linda to fill out the paper work to have them deliver it to my property since i live far away from Yorba Linda. Every thing, worked out ok. Got the sofa that i wanted. The staff and owners are wonderful here. They really take care of their new and ols customers with sincerity.
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July 2021 by Samuel C.
Premium, custom sofas that are worth the investment! If you are looking for a sofa that is made to your taste and aesthetic, look no further.
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May 2021 by Tara A.
Great staff and quality products. I highly recommend The Sofa Shop!
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April 2021 by Tbd N.
Really had high hopes for this company after searching and searching for the perfect couch. I received a damaged couch which I refused delivery, and was told I would have my couch a couple days later and it's been over a week now and still have no dates for when my couch will be available. Honestly, the way everything has been handled, I'm pretty disappointed. I originally had another couch I purchased elsewhere and canceled that couch because of getting the run around and hearing broken promises, all to be dealing with similar issues here. I feel the quality of the couch, mediocre, seams falling apart over time. For the price I paid It's hard to justify the cost. Unfortunately, I don't think I could recommend this company, despite my high hopes based on all the great reviews I read. I should've gone with my instinct from when I first entered the retail store and received the cold shoulder from the representative; a solid foreshadowing of the abysmal post-sale service. Hopefully someone in management (or higher) reaches out to correct this matter. Will definitely post an update!
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November 2020 by Logan M.
Absolutely love this company. Quality products with so much comfort. My husband and I had been searching for 2 years for a new sofa (because of our particular taste & oddly shaped living room). As soon as we walked in we could feel the positive vibes of the shop. Janet was so helpful w/ the design process & designed us exactly what we wanted! Loved the price and size of our new couch, also it arrived before the ETA. Process was very easy. We catch ourselves falling asleep on the couch every time we lay on it btw. We are looking forward to our future purchases!
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October 2020 by Teri A.
What a pleasure it was to work with The Sofa Shop! After driving around and going to lots of high-priced furniture stores, we found this gem of a store in Yorba Linda! The staff was very patient with us. We visited the store on 3 separate occasions before placing our order. We even took home many fabric samples to assure we chose the best color for our living room. The staff was helpful and not pushy. The Sofa Shop made this a very fun experience! We love our new sofa!
