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March 2024 by Alaa L.
Tellers are not trained well. Customers are paying from their time waiting longer time in line. Tellers are cold and taking their time on simple transactions like moving money from one account to another in the same bank. Branch is understaffed since the merger with union bank. They took on another bank with no increase in staffing. Greedy and disrespectful.
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August 2023 by Paul D.
Recently, I had the task of being a co trustee of my father's estate. One of the first things I had to do was open an account for the trust. Because of the way it had been handled by the previous trustee and exector. It was very hard to find a bank to handle the deposits frome the trust. ( go figure, large amounts of honest money in non interest bearing accounts?). US Bank and Michael Aguilar were recommended to me, and boy, was that a great recommendation! Meachael got the trust accounts set up in just under an hour and has been so helpful on every twist and turn as my brother and I are working to manage the trust. Michael is at the Yorba Linda branch, but I am told he is moving to the Fullerton branch next week. While the trust account and the three personal accounts, opened because of his service and customer commitment, will remain in the Yorba Linda branch, I will be opening any new accounts with Mixhael at his new branch. Thank you for helping me to do a good job with the trust. Respect
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May 2023 by Kim S.
Customers should not know more than the employees of a business. I took the time to go into the branch office of US Bank which is the bank buying Union Bank, of which I am a long time customer. The branch office looks neglected. The employee at the window did not have an ID plate usually next to the teller and he did not wear a name tag. I first said I wanted to withdraw money; however I was told that I cannot withdraw money from the branch. Oddly, I have been able to withdraw money from the ATM, when it is working. The ATM here also looks neglected and out of service often. Then, I ask him about automatic transfers. He told me that after 90 days I will have to contact the institution doing the automatic deposit and give them the new account information. It was obvious he did not know but was guessing. I did the research myself and like I suspected, he was wrong. In most cases the accounts are being merged, which is normal for a bank buyout. He told me his name was Mike-ee or Mike E. but who knows, because he had no ID at all. He could have been a random person who just walked in and stood at the computer which would explain my experience.
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November 2021 by Michael C.
I run a local business in Yorba Linda and needed to do a refi for one of my rental property and I didn't have very much extra time on my hands. I had reached out to a few different mortgage lenders and no one seemed to really be interested in helping me. I stopped by my local US Bank in Yorba Linda and spoke with the branch manager Simon and he introduced me to Sal Rios his home mortgage lender. Sal was able to help me with a new loan and made things so easy and convenient. Sal and his team gave me great service and a great rate. I will going back soon to refi my personal home as well. Thanks guys!
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January 2021 by Janeen A.
I was a member of us bank (17years) because they were close to my home. They were so friendly, knew me by name, and because of this, I encouraged my business partners to open our new account with us bank. When us bank closed in the market - including the ATM- I had to go to this branch. Since then, there has been nothing but trouble with my account. They continued to mix my personal and business account and ended up charging me fees for their mistakes. Mistakes I get, but rudeness, employees talking poorly behind fellow employees backs, the same employee talking about customers in front of other customers, not apologizing for more than three errors, and the ultimate- telling me I'm crazy. All by the same individual who ironically, is in Customer Relations. Needless to say - we pulled out. I don't recommend this branch to anyone.
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January 2018 by brendan kelly
Money....come on people, need I say more?
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August 2017 by Miguel A.
Yulissa was a great teller today. Very nice. Greeted me with a smile. And helped me with my transaction.
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June 2016 by Daniel S.
Erick Treminio was beyond helpful, I had a dispute with the bank office and has a claim filed incorrectly. Lucky Eric the manager was able to help me and call 3 different branches plus the office for me. I almost discontinued banking today with US. Erick changed my mind
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July 2015 by Taylor R.
Switched to US bank a few days ago. The entire team, from Kelly the manger, to Tony ,who processed the transaction, to Carla and Eric they all have helped ease the changes for me. I really like is the personal service they show ,when I call the bank with a question ,I get a real person not an automated response. Great place to do your banking.
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March 2015 by Stevie M.
This has been my branch for a very long time and I have always been treated with respect here. Today Kelly helped me work through a bit of a problem that another branch had put me in. I walked in the door and she immediately got up to greet me. That's when I remembered why I love this location! Thank you Kelly for your time and effort to help me figure everything out! You're awesome!
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June 2013 by Sharon O.
This has to be my one of my favorite usbanks! Close to my work...open almost all the time lol...and the people are always so friendly :)
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December 2012 by Star S.
USBank is a HORRIBLE bank to do business with. They lie and make tons of promises before you open an account and once you do, they will show you zero customer service or loyalty. They have fees for everything under the sun. They don't do anything out of courtesy and claim they only do it for customers they know. Apparently banking with them for 5+ years doesn't count. I went back to Bank of America, they're across the street. I love the way they treat their customers. They try to know you by name, waive fees out of courtesy, and always take care of you quickly inside the branch. IF YOU LIKE BANKS THAT TRY TO RIP YOU OFF, SHOW ZERO CUSTOMER LOYALTY, AND HAVE PATHETIC CUSTOMER SERVICE, YOU WILL LOVE US BANK.
