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November 2023 by Roxanna Bevins
This company is the biggest scam and most unprofessional company i have ever been insured with in my life.They fail to communicate with you on anything. Their “recommended” body shop had my car for 26 days and it came back with a dent in the door passenger door which was not there when I brought the car to them. They broke my window which the did replace and I’m still not happy about that. There are paint chips on my hood. I am absolutely dissatisfied with AAA I have reached out on several different occasions left voicemails, sent Emails and when I did talk to somebody they I was told “yeah Robert will call you back” that was a lie never heard anything back from him. I was not informed that they weren’t covering my rental for any longer. And it was their body shops fault that the rental was not going to be covered for any length of time longer. Instead I’m just slapped with a bill after I payed my deductible. Go to State Farm or gico save your money elsewhere. this place is absolutely ridiculous. I still haven’t received anything from them about my claim complaints doesn’t sound like their fixing it so looks like I’m suing my own insurance company!
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November 2023 by Joshua Riley
The office is great and the people are friendly. If you drive a big vehicle park near the store because the parking area is narrow. It was a 8 point turn to get my truck out of the parking spot last time.
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November 2023 by Chante Polumbo
Very fast and the staff super nice, this will be the only way I ever pay my registration
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October 2023 by Jessica R.
Today I was helped by a lady named Sandra and she was awesome. She was the true definition of great costumer service. She helped me over the phone so I didn't have to drive into town. She took her time and resolved the issue with my insurance. Thank you Sandra!!
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August 2023 by Big Sexy
Very professional staff, It's a one stop shop for sure, handle your insurance and/or skip the line at the DMV and handle everything there.
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July 2023 by Daniel Meyers
The quickest DMV run I've ever done and the only AAA open on Saturday's in Northern California! The most respectful and enjoyable 2 women were working! Very helpful and I love that AAA!
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July 2023 by Myrna Arens
Very polite and helpful, explained clearly and timely.
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July 2023 by Alexandrea Moore
We recently got AAA as there are so many perks that go with it, but when we went in we paid everything to get my motorcycle off of non-op to transfer it to my brother. All was supposed to be good to go but when we came in to do the transfer they said we had to go to the DMV to move forward because they were getting errors. My brother went into the DMV and got everything taken care of; it turns out when they processed the registration payment they never clicked the submit button to push it through so it wouldn't work. The DMV got everything handled for us and we are now good to go; just wish we didn't have to waste hours on a missed click of a button...
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June 2023 by Jenny Alsip
Put our name in and waited less than a few minutes. The ladies that we came into contact with were all kind and very helpful. They went above and beyond in giving us information that no one has before
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June 2023 by Jeanna Cripe
Super helpful, INCREDIBLY reasonable with pricing, wait time was almost nonexistent.
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May 2023 by Brian Parlin Sr. (Grandpa)
Excellent service and friendly staff
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March 2023 by Bryan Daugherty
I've been a member for years, you're always greeted with a smile, never a long wait. The team members are knowledgeable and happy to assist with any and all services needed. They offer such a large variety of services that I've never needed to go through anyone else. Very clean inside the branch and they have coffee or tea the majority of the time. I've never had a bad experience whether inside the branch or dealing with claims.
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March 2023 by Javier Mason
The reason for the 3 stars is that sometimes when I go into the branch I be waiting 10-15 minutes to speak with an agent. Other than that my services with AAA is been a pleasant experience thus far.
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March 2023 by Andre Bell
First time homebuyer and already have AAA, was trying to set up home insurance and was told I needed said policy number. So I get said number and came the same day and the employee Pedro said that he needs another policy number and is honestly making me feel as a customer that I’m the problem for asking why I need said policy number/numbers. He even raised his voice to the point of yelling.
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February 2023 by S. Coal
This Office is clean, organized, friendly and Professional! I will always go to this office in Yuba City! The most friendly and proficient!
