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December 2023 by Amber Dawn
The only reason this bank gets 3 stars from me after visiting this location 3 disappointing times to get my number changed in the system is due to Yanci. The 4the time I came back to pull money out I landed in Yancis line and that was God moving mountains for me. She is a manager and has more access to accounts and changed my number within a matter of minutes. Each time I visited not one ascoiate pointed me to her direction they only wasted my time by telling me how hard it would be for them to help me. The interesting thing is is customer service told me they could've called customer service the first time I entered that location to tell customer service we need an authorization code so I could've unlocked my card and it never would've been such a huge ordeal. Every time I entered it was a slow period and it was so unnecessary to be pushed aside. Thank you Yanci for doing such a simple task effortlessly.
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October 2023 by Alice Florence
Always really nice when I go in person. But they NEVER answer their phones, which is not convenient at all...called 16 times in one day just to see and no one answered. Doesn't matter what time of day or day of the week. If you want anything done with your account or even general questions answered. You have to go in person. The online chat box isn't that helpful either! Have been waiting on a card to be sent to me for almost 2 months now...
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September 2023 by Truth Betold
Truth Be Told B of A doesn’t deserve one star. No matter what time of day they literally have 1 to 2 tellers. I stood in line for 48 minutes today, part of that time outside where the line ended ( 109 •) outside. The Bankers and tellers are obviously overworked and it shows! Hire more tellers.
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August 2023 by RAFAEL VALDEZ
Fast service using drive thru.
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February 2023 by Saram Bou
I don't know, too many dishonesty I guess, I can never get a straight answer from them.most of the staff always look and talk like I'm not even a customer, and I can never get anyone to help. Always running around trying to get stuff done on my own.i be getting my online preference change on my online app/account all the time.and when I say all the time. Yeah like everyday there something new...my number keep changing.i don't know????
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January 2023 by Saram “DA REAL RAMBO” Bou
I don't know, too many dishonesty I guess, I can never get a straight answer from them.most of the staff always look and talk like I'm not even a customer, and I can never get anyone to help. Always running around trying to get stuff done on my own.i be getting my online preference change on my online app/account all the time.and when I say all the time. Yeah like everyday there something new...my number keep changing.i don't know????
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December 2022 by Apinder Jawanda
Only 1 counter open. Longest line there always
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October 2022 by Country Corners Veterinary Hospital
Terrible, absolutely the worst customer service I have ever experienced at a bank. In particular Mr Singh who supposedly is a business banking expect is a belligerent bully. I have been a customer of Bank oof America since the 90s...about thirty years and have multiple business accounts. This location is horrible...absolutely terrible..an embarrassment to the corporate brand.
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September 2022 by Country Corners V.
Rude, poorly trained, nice building but the employees leave a tremendous amount to be desired
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July 2022 by Bo Meng
Doralba Hernandez is amazing. She is professional, polite and thoughtful. I really appreciate her service today.
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May 2022 by J Florida bound
Many atms outside with 1 inside the bank. Appointments make visits inside the bank easier. Employees are friendly and knowledgeable.
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February 2022 by F J
I have purchased Cashier's Checks from B of A before, though it has been a few years, but this was the first time I have been asked the business address of the payee. Though the teller was not unfriendly she was not exactly the happiest I have encountered. One I don't carry my banks ATM card on me so I showed her my I.D., then she said she would look up the business address on her system, it seems like she found it because there were no more questions about the payee address again. Afterwards I told her the amount and then she proceeded to ask the payees name again, which I thought she had written down or which the name was still on her computer screen from looking it up. To me it was just a long process compared to Chase bank. There they do not ask for the payee address, it is a very efficient process and one is in and out very quickly. The only reason I came here today to do my business was because I was in this part of town, but if these are the actions it takes to get a transaction done I'll drive further down the road rather go through that again.
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February 2022 by Jayy est
Ive been here twice and horrible experience both times. Not friendly at all. Teller was raising her voice at me, talking over me as if I was stupid. I walked away & went to the Marysville location. There I was able to talk to a manager & get the documents I needed. Recommend the Marysville location. Much friendlier and no wait time.
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February 2022 by Ruben Guizar
Bank of America Yuba City there’s a reason I don’t bank here. They have one teleworking and the line is stacked up the other one just went on break
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February 2022 by Sheila Freeman Freeman
Any time I have a questionable transaction BOA always has my back I have had accounts with other banks but no place that cares about there customers like BOA
