-
January 2024 by Cheyenne Crystal
I had a great experience it did not hurt at all and everyone was very nice/helpful and Carmen was super friendly.
-
December 2023 by Total Clean Solution
Went to Clair's. Carmen gave us the best experience and made my child feel comfortable and at ease. She clearly explained the whole cleaning process and made my child feel safe and assured everything was going to be ok. Checked on him after each piercing to make sure he was ok before moving. I will definitely go back.
-
December 2023 by Alexandra Mendoza
I went in to buy a particular plush that I was looking for, when checking out the worker said if I wanted another one for 50% off which confused me because as far as I knew the one I chose was already discounted. So I asked her if the item did not have it. To which the worker responded “okay nevermind ” and I asked why she said that and to explain and her explanation was “ it’s bad for our system to have a transaction with one item” which sounded to me like she wanted me to buy more just because it affected her or the store. Horrible customer service and horrible attitude when responding as if it was my responsibility to spend more money for her convenience.
-
October 2023 by Nayeli Salas
Would love to leave a zero but it was not an option. I had such a bad experience! First and last time!! Carmen was super rude and unprofessional! I was in line to pierce my 4 month baby and she made eye contact with me and walked away. I told her if she could bring the dot down and she didn’t redo the dot instead she pierced a lot higher where is was so obvious that it was so uneven! Then she had blamed me and said “that’s where you wanted it and I can’t get behind the ear to pierce it lower” ( she could have told me that before piercing) But then repierced her ear the way I wanted her to!
-
October 2023 by Danette Klein
If I could give this place zero stars I would. I went in a week ago tomorrow and they were beyond rude. After she wiped the area clean she just stared at us. Didn’t even say a word, like ok you guys ready? Nothing. She got rude with my husband when he didn’t understand a question she was asking. She kept telling my sister in law very rudely to hold my daughters head still. She then got the marks on and did one ear. The back didn’t even attach, she walks away saying “idk how I’m gonna do this”. Gets it put on and sits there and stares at my daughter while she’s crying. I said can we please finish so I can feed ? She then walks away again saying “this feels like torture” goes and talks to what I would assume was the manager for about 5 minutes. Who mind you was also extremely rude explaining the piercing process. She comes back I said “can you please just do this so I can feed her” she does it then just walks away and not another word was said. I was so upset I didn’t even ask her name but this is her back
-
July 2022 by Rose Allen
Took my BFF's grand daughter here for her first time. She had a blast in the store! 6 floral crowns and numerous rings & things later... She had fun.
-
June 2022 by IZZY ARVIZU
Clair’s has always been a place where people could shop freely but ever since this “manager” was hired it has gone down hill. When I hear that my friends were accused of stealing I was so shocked. None of them would even think about stealing and to be kicked out of the mall for something that they didn’t do is outrageous. One the manager needs to get off her high horse and take an attitude adjustment class. And two the security guard that claims that there is video footage of them taking items needs to apologize because there is no footage because they didn’t do anything “suspicious”. Be lucky the parents of the children that you accused don’t sue you.
-
June 2022 by Jess Stevenson
Anastaysia what a AWESOME EMPLOYEE !!! I'm from out of town came to see a couple friends that stay in sutter county, omg !!!?? she helped me pick out all the best accessories that would complement each outfit for my week trip!!! ???THANK YOU SO MUCH FOR YOUR HELP ANASTAYSIA YOUR ARE A BEAUTIFUL ? SOUL GREAT ? JUST GREAT ? ?
-
June 2022 by Anastaysia Vidra
I personally love my job here at Claires, working with kids is always fun, especially when they are excited first walk into the store. I always catch myself giving out extra lollipops to those kids that give me that extra serotonin boost that I needed! By far the best job I’ve ever had, and a great experience every time I work. Come in and say hello!
-
June 2022 by Emily Hodges
I love coming into Claire’s in the Yuba Sutter Mall, they have the cutest accessories for great deals and the customer service is SO nice. The Store Manager is so sweet every time I come in, as well as the Assistant Managers, Maria and Anastaysia, they are always greeting with big smiles and always help to find what I’m looking for. I come by the store just to get some of their sunshine, they’re always so nice and positive. I was sad to hear a mother got upset at the managers for the act of her kids misbehaving, management is doing their jobs and protecting their store from items leaving without purchase. But I will always be returning to Claire’s, even just to say hi and brighten my day. I APPRECIATE THEM SO SO MUCH!
-
June 2022 by Makayla Del Campo
One of the best stores I’ve been too! Very sweet and helpful associates, you don’t get that very often! Absolutely love all the products and value the customer service. Got my ears pierced there and the lady was so gentle and caring about getting it done correctly. Highly recommend this store❤️
-
June 2022 by yesica yesenia
If you want to be harassed by the manager here and get accused of stealing this is your place to go! I received such horrible customer service while shopping here and on top of that, they followed me out of the store to the next. Now it seems this is definitely not their first time doing this and sadly it won’t be the last, as long as the manager continues to be there. I am not the kind of person to leave reviews but my experience at this Claire’s was definitely atrocious. I’m just wondering what day of the week one needs to shop there to get that 5 star experience?This is what Claire’s believes is worth management position? Unfortunately I won’t be returning there as long as Anastasia continues to be a manager.
-
June 2022 by iambree ¡
I’ve been shopping here since i was a kid & every single time they have provided me exceptional customer service, always smiling & greeting, which can really make a bad day turn good. The times I come in and see Anastaysia she had always left me with a smile & an invite to return & it makes me feel welcomed there! Thank you everyone for your hard work, you’re doing great!!
-
June 2022 by Danielle Russ
Absolutely hands down best place to get little ones ears done! I brought my daughter in she was so scared the manager Anastaysia had her smiling and laughing within minutes! The customer service was great (not to mention the deals We got!!!) So many cute things every little girl (and big girls) wonderland for accessories of all sorts. Now everytime we pass by Claire's my daughter has to run in to say hi to her new manager friend. THANK YOU CLAIRES AND ANASTAYSIA FOR MAKING MY LITTLE GIRLS EXPERIENCE SO AMMMMAZING!!! I wish there were more managers and employees like them. :) we will be back!
-
June 2022 by Angelina Sumait
If I could give this place less than one star I would. The blue haired, unprofessional employee named Chloe is racist & prejudice. It’s disgusting to see people act like that in this day and age. 0/10 would recommend. And she tried lying about company policy saying you HAD to spend a certain dollar amount to be able to enter the store. Seems like she got a power trip off “policing” these good, young men. It’s 2022. If young, POC men threaten you, maybe you should work somewhere else.
