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November 2023 by dedreman 22
10.00-4.00 Monday through friday is ridiculous
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October 2023 by Jessica B.
Do NOT trust them with your Money! They could be transferring funds into other accounts and are not catching it!They deposited money into wrong accounts, their system did NOT even catch it!!! Are you serious!!! It's one thing for the bank teller to not catch it, but another thing when their own system did not catch it!! The Deposits were made to TWO different accounts, completely different people. Luckily, I caught it and had to go back to the bank to fix the situation. In their defense they did fix the situation. However, today I go into this location and there are 8 people in line including myself and they have 1 bank teller, and the other tellers are in another area. Hello!! You have a bunch of people waiting and another teller can't come and start helping more customers?Awful customer service!Wish I could give them 0 stars.
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September 2023 by Christopher Reyes
$900.00 was stolen from my account on 8/14/2023. I went through the proper procedures as far as filing a claim to have my money returned and filed a police report. Meanwhile, I have no money because that was all I had besides $2.82. On 8/16/2023, I expeditated the claim by filing a hardship claim. Now, on 8/18/23 I call into the 800 number, and my claim was approved, and the funds were available for pick up. I was told by a BOA agent over the phone to go to a nearby BOA branch to pick up my available funds, I just need 2 forms of ID. I did as I was instructed. Now, when it was my time for help at the physical branch, the teller that was assisting me had the most unpleasant looking face and made me feel as if I was the most hideous person so could've ever helped. Long story short, she told me she couldn't help me, and I got the sense that she didn't even want to try and help me. Unfortunately, I had a few choice words with her, and another customer tried to play hero, not knowing the situation. He told me, to shut my mouth or he was going to make me. That customer and I confronted each other, and the entire store branch associates ganged up on me like they were going to start a jail riot against me, coming to the aid of "Mr. Hero!". Ultimately, I was upset that my money was stolen, and these bank associates didn't want to help my situation. Please be careful and aware with this staff because I was robbed by this bank, I was treated less than scum by the teller lady with black or dark brown hair and a Yucaipa High School Football T-shirt on, I was almost beat up and arrested. If I could give this branch a negative star review, I would.Thank you and BE SAFE!
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August 2023 by Little G.
Went in the other day around 2pm and it was empty inside beside one other customer. I was in and out in 2 minutes. Incredibly smooth process and the teller with the glasses was very friendly.
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August 2023 by Christopher R.
$900.00 was stolen from my account on 8/14/2023. I went through the proper procedures as far as filing a claim to have my money returned and filed a police report. Meanwhile, I have no money because that was all I had besides $2.82. On 8/16/2023, I expeditated the claim by filing a hardship claim. Now, on 8/18/23 I call into the 800 number, and my claim was approved, and the funds were available for pick up. I was told by a BOA agent over the phone to go to a nearby BOA branch to pick up my available funds, I just need 2 forms of ID. I did as I was instructed. Now, when it was my time for help at the physical branch, the teller that was assisting me had the most unpleasant looking face and made me feel as if I was the most hideous person so could've ever helped. Long story short, she told me she couldn't help me, and I got the sense that she didn't even want to try and help me. Unfortunately, I had a few choice words with her, and another customer tried to play hero, not knowing the situation. He told me, to shut my mouth or he was going to make me. That customer and I confronted each other, and the entire store branch associates ganged up on me like they were going to start a jail riot against me, coming to the aid of "Mr. Hero!". Ultimately, I was upset that my money was stolen, and these bank associates didn't want to help my situation. Please be careful and aware with this staff because I was robbed by this bank, I was treated less than scum by the teller lady with black or dark brown hair and a Yucaipa High School Football T-shirt on, I was almost beat up and arrested. If I could give this branch a negative star review, I would.Thank you and BE SAFE!
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July 2023 by Lara Ortiz
It’s ridiculous. How does Bank of America in Yucaipa not be open how it is at Redlands Bank Of America, they are open on Saturdays and open at 9:00am Monday thru Friday, I live in Yucaipa and I have to drive to Redlands to handle my needs! So smart Yucaipa!
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June 2023 by RASelectronics YouTube
Refused to let us open a credit card because they closed in 30 minutes.
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June 2023 by Mike L.
Why the Calimesa branch is not open I don't know. This branch first of all is small, parking is bad and the tellers here are not at all friendly. Especially the guy with the glasses who will never even look up and say hi, how are you, get the hell out, nothing. He seems overwhelmed at the slightest questions and I make it a point to check any transaction I have made with this particular teller just to make sure he didn't mess it up. No one is ever in the lobby and the first of the monthy you're lucky to get more than two tellers working. My suggestion is close this dumpy B of A down and reopen the Calimesa branch.
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February 2023 by Alison Contreras
Magaly Rendón had a horrible attitude and said she refused to help us open another business account. We already have a personal and business account with them, and instead of helping us and trying to understand what we were trying to tell her, she treated us like we were out to something shady and refused to help us or give us options. Horrible customer service.
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October 2022 by Tricia H.
While the employees of this bank could not be more helpful my two stars are for the establishment itself. Currently 11th in line, parking is a joke. You have to wait for a spot. I can't believe you have a large branch sitting in Calimesa empty that has an over sized parking lot. I don't believe B of A looked at their clientele of this area and chose to keep the Yucaipa branch open and closed the Calimesa branch. Not caring for the elderly. Which unfortunately is the way of America. We don't take care of the o es who took care of us. Sad.
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September 2022 by Joshua Nichols
Ruth is the bestShe is my personal bankerI love coming here and talking to herShe is excellent and I love this Branch
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April 2022 by Gary W.
I have been with the Bank since 1976 and I grew up writing checks,I know I'm an old guy! However almost forcing customers to go on line or digital in my opinion is Wrong! I used to order and receive 100 checks in a box for 19 bucks my last order that I received had only 40 checks in it and is now 24.00!So we now get 60 less checks and pay about 5 dollars more????! I can't Trust the Bank to be open let alone be OnLine.My last post about the Bank being Closed more than it was opened was answered by Susan to my Surprise and I was linked to go to the Calimesa Bank in which has been Closed now for almost a Year.
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April 2022 by E Saxon
If I could give zero stars I would do it. The BofA branch in Calimesa has been closed for about two years. The BofA branch in Yucaipa is closed AGAIN!!! If you decide to drive to the Redlands branch you better pack a lunch or take up crocheting because you are going to to be there for a while. I walked in on a week day and there were at least twenty five people in line and only four tellers. I'm paying BofA to treat me like this?!! Just as soon as I can get my estate situation settled I will close all of my accounts after 50 plus years.
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April 2022 by Jim H.
Update. I started a transaction on line and needed completion in Branch office. Called and arranged for completion at a different branch since Yucaipa branch closed. After ordering completion at Calimesa they closed that office. So I called for a change and completion in Redlands and the they closed that branch. Now contacting government to register complaint.
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January 2022 by A G
I made a withdrawal and when I counted it out, I was short $20. I think you should pay your tellers more money so they don't take mine...
