-
January 2023 by Mike M.
We recently had a horrible experience with an AT&T store close to our home that we had to have rectified by the Yucaipa store. Kyle at Yucaipa not only looked professional with his dress attire, rather than a baggy sweatshirt at the other store, but was very courteous, knowledgeable and professional in assisting us. He set up our two new phones, corrected an unauthorized change in our billing account and gave us the actual future monthly billing amount rather than the low-balled amount, to make the original sale from the other store, with a more accurate amount. Overall, Kyle and the Yucaipa AT&T store gets an A+ and has gained a future customer.
-
December 2022 by Daniel O.
This place is a excellent store. The customer service was outstanding. The red headed male manager was a consummate pro and extremely helpful and patient. I highly recommend this location if you are looking for a AT&T in the IE. Thanks for the help
-
March 2022 by Felicia H.
Best customer service I've had in a while! I so appreciate the men in the shop today!
-
March 2022 by Debbie C.
I just wanted to acknowledge and thank the manager Mike at the Yucaipa AT&T store as he made our experience most enjoyable and easy. His kind, calm, and confidant presence was very much appreciated in finding a solution for replacing a glitchy phone for my husband. He took great care of us from beginning to end. I also noticed the young man working (Kyle I think?) was taking care of his guests in a similar manner as they all seemed to be enjoying their experience and smiling too. Will definitely return! Well done guys! Excellent experience! Thank you so much!
-
March 2022 by Raymond P.
I love going to this store cause I get better customer service than when I call 611 Michael the store manager is awesome and is willing to go above and beyond for his customers unlike the people one the phone who make u sit on hold for an hour and a half and hang up on u
-
December 2020 by Oscar F.
Thank you Danielle for signing me up for next up and protect advantage insurance without my permission or knowledge. Very unprofessional and dishonest. Buyers beware. Monitor the employees behind the computer.
-
September 2020 by Melissa S.
Had made an order online and received my email and text saying that my order was ready for pick up. When I got to the store the new phone was got out of the safe an brought to the table and for whatever reason I was told "it was stuck in the system" and couldn't be released to me and that I needed to call customer service because there wasn't anything they could do! Neat-less to say I left the store without the phone or any RESOLUTIONS due to the "customer service" number being closed. Called ATT bright and early the next morning an was told there wasn't any reason they could see as to why my order wasn't given to me. Have been with ATT for close to 20 years so this was a super frustrating and very disappointing experience an enough to write my first yelp review!
-
August 2020 by Savannah T.
Danielle was absolutely amazing and helped me through every technical difficulty I had with my new phone. I informed her that I was a college student who needed my phone up & running by the time my class started and she resolved my issues with my connection in less than an hour. Thank you ATT team & Danielle from Yucaipa AT&T, you're a rockstar!
-
June 2019 by Joyce S.
We drove all the way to Yucaipa after reading reviews. Moe was so thorough and attentive. My phone was quickly working, I totally recommend this store. and Moe. Worth the drive to get such good service! Five stars!
-
March 2019 by Winston M.
A gentleman by the name of Moe helped me set up my phone today, he definitely needs to be acknowledged...went out of his way to help me! Excellent customer service!!
-
February 2019 by Cortney K.
Had a great experience today at this location. Marlene helped us create a new account & add a new line. She was nice and patient, informative and explained the plan details clear. We were helped as soon as we walked in and the process was easy and completed in a decent time.
-
January 2019 by Brandy M.
If I could leave no stars I would... this place is disgusting, you walk in, the store is dusty and there is trash all over the floor. There is a employee I saw standing directly outside the front door smoking a cigarette. She saw me give her a dirty look because I had to walk past her to go in with my newborn son, then she moved over the Jersey Mikes, kicks her feet up on there tables and smokes. Does she not have any respect for customers? And if im not mistaken smoking a cigarette within 50 feet of a building is illegal. Its just not pleasant at&t should be ashamed to have such disrespectful employees representing there company!
-
July 2018 by Eliza R.
This team is great they give you the best service around. We went to the redlands and hate to say but the wait kind of stinks there.
-
April 2018 by Kelly S.
AT&T... YUCAIPA STORE Promotion: buy 2 phones get 2 free + 2 free iPads + 20% discount for Beaver Medical Group employees. Sounds great. We sign up. We take the 4 phones total. We are told to come back in 2 weeks for the second free iPad, because they don't have another one at this time. We go back in 2 weeks and they tell us that it was "while supplies last" and they are all gone. OKAY... employee discount? "Oh, that's only on some plans... not the one you signed up for." And the kicker?? We get a text message this morning saying that we don't qualify for the 2 free phones, AFTER the two week cancellation period is up!! So now, we owe them for 4 phones at over $800 each! I AM ANGRIER than I've been since my cookie supplier cancelled my gingerbread man order two weeks before Christmas. We've called and spoke with several customer service reps and what do they say? "Oh, never go to an authorized dealership, they don't now what they're doing... always go to a corporate office. We can't control what those salespeople say and do, unfortunately... blah, blah, blah. HOW CAN THEY GET AWAY WITH THIS???
-
July 2012 by Gregory Lopez
Great service.
