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October 2023 by Alexis B.
This Chase has the worst customer service. The tellers have no personality and offer you no help. I absolutely hate coming here and will go to Redlands or Loma Linda in the future. All the other branches are bright and remodeled the one in Yucaipa is dingy and looks dirty.
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February 2023 by Rich B.
After talking with bank ,problem was resolved and for a big bank they are ok..it seems banks and even credit unions could care less about their customers over all these days but what are you gonna do ? I can't keep that much cash in my house
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January 2023 by Mike M.
Kathy $ Ericka are amazing helped me with all my needs and answered all my questions couldn't recommend this bank enough. Absolutely amazing 100 stars.
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December 2022 by Susan J.
I have been a customer with CHASE for many years and have noticed a decline in their service laterly. I am not sure if it is under new management, just noticed different people working there. I have been going into the bank branch more laterly since covid, normally don't bank inside, but not pleased what I seen. Most of the tellers are very nice, but witnessed one today that had dark wavey hair pulled back that wore glasses that was rude to say the least. They cut back on the tellers and added the ATM machine which has been down for months. The line is long and the bank needs to be more concentrate of the customers needs and time. Months previously, when I was in the bank when the ATM was working, but kept freezing up, a customer brought it up with one of the managers. He was so rude to the client and would not listen to the client's concern and kept on walking by. All I can say, this bank has decline and not sure if I want to do business with this branch.
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December 2022 by Felix R.
Extremely unprofessional staff, staff who do not care for customers nor are aware of customer service. I had an appointment at 10:30AM. I came in on time. I waited. The banker, Tho Nguyen wanted to clear the lobby so he catered to other customers and kept pushing my appointment back. He initially asked for 10 minutes which turned into 20 minutes which turned into 30 minutes. I asked to speak to a a supervisor whose name was Erica and she didn't care not one bit and told me to suck it up and wait. She didn't cater to my needs nor did she take the time to hear me out. I've been a chase member for over 20 years and this has been the absolute worse experience. I truly Hope they close this branch down.
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November 2022 by Anthony D.
Disrespectful rude tellers!!Mean to all customers!! Chase bank is pathetic. Incompetent staff. Don't waste your time with this place . Yucaipa branch is ridiculous. Can't even treat people with respect. I'm sorry you barely make any money as a teller. Not my fault you hate your job!!!
