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January 2024 by William M.
Uptown Pets is a great local Pet Shop and supply store in upper Yucaipa, the entire staff is knowledgeable and friendly and they care about finding you the right pet, or the pet supply item you may need, they assisted with helping my family select a pet hamster, they make sure the animals in their care are properly socialized with people before they are sold to customers, unlike the big box pet stores, you end up getting a friendly pet that you don't have to worry about biting the kids. Great selection, Great staff, 5 Stars across the board. Thank you, Uptown Pets, for a great experience.
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December 2023 by Deatra F.
I visited the store to purchase a pet rat for my son and was assisted by Emma, who initially told me there were no female rats available. However, she later found one for me. Unfortunately, after a week, I discovered that the rat was actually male. When I called the store to inform them and requested assistance from the assistant manager, Ashley, I was told she could help before 3 PM. Upon arrival, Ashley was unavailable, and I received assistance from another person who introduced himself as the assistant manager but turned out to be the actual manager. Despite separating the rats as suggested by another very nice employee, my female rat, which was initially not supposed to be a pet, sadly passed away due to stress. Seeking a solution, I called today to inform Ashley of the situation and asked if she could choose a male rat, preferably white, and handle him for hand training. Given the previous experience, the role of Emma, the manager being deceptive and Ashley telling to come in and not being available, I didn't consider this request unreasonable. I was still willing to do business with Uptown. However, Ashley's response today was less than satisfactory. She asked, "What is the point of this call?" despite my explanation at the beginning. I reiterated that I wanted to purchase a white male rat, but her dismissive attitude left me dissatisfied with the customer service.
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October 2023 by Sean MacDowell
Great place for pet rats. Brought them home in great health and excellent temperament.
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October 2023 by Steven Lotz
Avoid Uptown Pets in Yucaipa. There groomers are incompetent and she killed my dog. She left her alone in the cage without water and left for two hours. These people are worthless.
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October 2023 by Zach Phillips
If you didn't already know, this is a great place to bring your dog for a haircut! Ashley did a great job taking care of our old Yorkie and puppy Chihuahua. 2 happy Dogs in America ;)
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October 2023 by Jose Hurtado
Prices are kind of high but can't complain it is close by and they sell only quality food
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September 2023 by Lady “Ladyb” B
Yucaipa gem! This pet store has a little bit of everything. It's very clean and the staff has been helpful. I've purchased fish, crickets, worms, and dog treats. Last time I was in, there was a tank of blue worms they were harvesting. Super cool!
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August 2023 by Amanda F.
If you haven't been to Uptown Pets in Yucaipa you are missing out! They are one of the best pet stores around! They have great customer service and always very helpful!
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August 2023 by Jessica M.
I have been coming here over the years and have always had good service. the last three time I have been in this store the staff was not helpful. what made me write this review is the last time , they were very rude and negative to my daughter. I will go back to the feed store.
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August 2023 by Maria D.
AVOID this place! Their groomer killed my dog! I went to have my mini Aussie groomed. She really needed a hair cut summer cut. Spent $70. When I went to pick her up our dog was left in the cage with no water and freaked out my dog causing her to have a stroke. Then we spent $700 in vet bills to diagnose the issue. Turns out because of her mistreatment in the groomer triggered her stroke. UPTOWN PETS KILLED MY BEST FRIEND!
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August 2023 by Tammy B.
My first time at Uptown Pets, Craig saved the day! I have two new pups and Craig took such great care to help and gave excellent advice and choices on what food and treats would be best for my two little guys!
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June 2023 by J A.
We bought 4 chickens, 3 of them turned out to be roosters. The guy that worked there confidently checked the sex of each one, and told us they were all female. Obviously he doesn't know what he's doing. I wouldn't buy any live animals there in the future.
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June 2023 by Miguel Dorantes
Love my City and help businesses to keep it up
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June 2023 by Chris Dickson
Uptown Pets staff were very rude and dismissive when I needed help as a newly disabled person. Unkind and condescending, even telling me to shop elsewhere, knowing they are the only feed store in Yucaipa.When I bought a pair of finches, the employees let one fly away in the store until it knocked itself out running into a window... and the other finch suffered a plucked tail feather because the employee grabbed it by the tail to catch it. I was then asked if I "still wanted the birds" which I agreed to, as any other person with empathy would. Sadly, one of the finches ended up dying and on the day of his death, I went back to the store, very distraught and upset, And was met with indifference which shocked me. After I began to voice my dissatisfaction, the manager accused me of "wanting a discount" on another bird, although I had never even mentioned a cost. I would've bought two more birds if that was what they wanted, but I was told to pay for my new bird and buy what I needed somewhere else. Then the manager turned his back to me and got on his phone.Since I suffered my stroke and returned to the land of the living, I haven't been treated as bad by someone who wasn't my heartless ex wife.But there isn't another feed store near me in Yucaipa, so I'll likely swallow what little self-worth I have and shop there again to care for my beloved animals. I hate it, but what can I do but vent here to try and inform others?
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April 2023 by Alexis H.
Love him!! I got a rat here and he is now my other rats bestie. Lilo you s lonely now that peanut is here.