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February 2024 by Rita B
While they are very nice, when I went to pick up a prescription, this was the third time they lost/could not find the prescription called in.
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October 2023 by Jeffrey Esmus
"it will be ready tomorrow" for an entire week.
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April 2023 by rebecca augustin
I've never been to a better pharmacy, we get a lot of meds. They're always filled on time and delivery is quick and reliable (1-2 days is quick for most pharmacies).
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November 2022 by Robert Fawke
Easy pick and everyone is great.
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April 2022 by Michelle P.
I would like for everyone to know that everyone one in the deli that I have had the pleasure of meeting since I've been a customer at Vons that all the members that have helped me in the deli are kind hard-working people and although they're shorthanded 90% of the time they always have smiles on their face they're always willing to help and I would like to show my appreciation by saying the deli atVons in Yucaipa rock they're strong they know how to meet the customers needs . I remember there a few years back the service was not great and I would only go to the deli if I was desperate. But now the women that are there . Are so kind and so helpful I love going there now those women deserve respect and a raise there always short handed on help but yet there always smiling and willing to help customers. A big thank you for all you guys do.
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March 2022 by El P.
we live in the area and we love our vons, great people, always helpful. shout out supervisor kiki who creates good relationships with customers
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March 2022 by Trevor M.
I do not recommend going 5 minutes before closing time. Out of the four employees that where standing there including a manger they made it known that they where mad. It was very uncomfortable and felt they didn't even want my business. Last I checked you close at 11pm and then you close not 5 mins until then. Poor customer service.
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March 2022 by Timothy B
Good pharmacy
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January 2022 by Sandy O.
Ordered a birthday cake for my nine year old. The cake was ordered over a week in advance. At the time of our order, the two ladies discussed the computer not working. They said that it should be fixed within a few days, meaning well in advance of when we needed the cake. They never said anything to me, just spoke about it with each other. I called 3 days before pick up and was assured that the cake would be made (with a slight attitude). I got a call from the cake decorator that the computer was not working and the toys that go on the cake were also not available on the pick up day. She did her best by hand. My husband spoke with them and one of the ladies implied they had told me all this when I called. They had not! Otherwise I would have asked them to discount the cake and I would have brought in some toys for the top. The cake decorating was very cute, the taste and poor customer service has now sent us somewhere else for business.
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August 2021 by Thomas R.
Just left there shortly. One of the bagger, young kid with glasses seemed to need a little training with customer service. Maybe he doesn't like his job, but was not very polite.
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August 2021 by Skyla R.
Drive up and go service is a hard hit or a hard miss. I recently had a baby and this is my only option with my babies at the moment. Obviously with this service you are trusting who ever does your shopping for you has your best interest in mind. And almost every other time I pick up, my produce is bad. Ive opened moldy mushrooms and berries l, bruised apples and on one occasion, my melon actually had a hole in it with mold. Clearly smelled bad as soon as I drove off. But with babies, I can't just turn around and go into the store. Ive had my rotisserie chicken forgotten on more than one occasion and have been called to replace items that I know the store carries. Yesterday, I got a call saying they had no more Parmesan cheese? Just the packed kind. Really? It's bizarre to me and a waste of my time and money. Ive throw out so much produce for it being bad or picked with days prior expiration dates. I'll be shopping elsewhere.
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August 2021 by Patrick M.
We made an order through Insta cart for seafood, and the person working the seafood counter packaged and sold us bad Jonah Crab Claws that smelled of deterioration and decay when we received them. This is really concerning, and confusing because how can you literally not notice such a bad smell if you're someone who works in that part of the grocery store. I called and asked the meat department how to handle returns for bad food. The person that packaged our food just so happened to answer. While his instructions were fine, his nonchalant "sorry about that" seems very impersonal and carefree despite the serious illness that comes with seafood poisoning. When I arrived to return the rotting seafood, Mikayla was very helpful. She processed a full refund and a $15 gift card. However, the supervisor on the floor, Jonathan, was not concerned with the risks of selling bad food, similar to the guy who packaged it. He didn't even look at me, but did acknowledge the possibility of food poisoning with "sorry" when Mikayla requested a supervisor's approval for the gift card. Overall, I am concerned with few things. How long had the seafood been sitting there, like why wasn't it checked? Is this typical for other bad seafood to go unchecked? Is it normal for Vons supervisors to not care about serious issues like this?
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July 2021 by Jericho Z.
This store is my favorite! Clean, kind, happy, helpful staff. My faves are Deb in deli, always gets it perfect. Kiki & Cheryl are just the best & so helpful and patient even when I'm having trouble with my vons app, I always go to their lines.
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July 2021 by Mike H.
7/7/21 - I checked again to see if anything had changed and it had not. The dented cans of beans were exactly where I saw them yesterday. I wandered down the aisle a bit and saw a dented can of split pea soup on the front row. I went to buy a new box of Ezekiel cereal, but only found one left - the same torn-up box they keep putting in front that no one will buy. There were no other boxes to purchase, which leads me to think they are either out of stock or management is not stocking the new boxes to try to get the torn-up box sold first. When I picked up soy milk, I found the same slightly crushed-at-the-bottom corner carton that is always interestingly in the front. I grabbed the undamaged carton behind it. Now, I am not really even looking for or counting damaged items - these are simply observations I make picking up several items a day. Image if a complete survey was done. It's been three days since the original review and nothing has changed. It's only one store and one section of one aisle that I originally complained. You think they would just send someone to remove the dented cans in the beans section, to at the very least shut up the retired guy with too much time on his hands, but I guess not. 7/7/21 - On 7/6/21 I posted a follow-up review on Vons - Yucaipa reference an original review on 7/5/21. I hit the "update" button on Yelp believing the original review would remain; however, the update completely overwrote the original post. In the original review, my concern was Vons - Yucaipa's obvious practice of re-stocking damaged items in the front row so that unwary customers would mistakenly buy the items and not discover the mistake until they got home and it was too late. The practice was obvious because daily I would place the dented cans of beans I found in the front row onto the top shelf and shove them all the way to the back. The next day, the dented cans would be right back up front on the original shelf. I called for Vons - Yucaipa to stop this deceptive practice and just place the damaged items in a discounted item bin. A store representative responded to my review (see below) advising that management was advised. The review below dated 7/6/21 was my follow-up check to see if anything resulted from my review. 7/6/21 - Yesterday, I wrote a review concerning an ongoing problem at Vons - Yucaipa regarding the re-stocking of dented cans (Please see the original review). A representative responded to the review and advised management had been advised of the situation. Today, I thought I would check to see if anything has changed. I was disappointed to find it had not (Please see the attached photos). I guess what bothers me the most is the deception involved in knowingly stocking dented cans with undamaged ones. I say knowingly, because it was fairly apparent the damaged cans were being re-stocked (Again, see the original post). That seems to imply intent to sell them as undamaged to the unwary. Customers take it as a given the items they are purchasing are undamaged. If mixing damaged items with undamaged ones and selling them at the same price is Company policy, then state that explicitly, so customers are at least aware because that is not the industry norm. To be fair, I have not checked canned items other than beans, but why would it only happen in that aisle? The reason dented cans are an issue, is if a can is dented the structure may have been compromised allowing in bacteria that could cause illness. Again...would Vons please just do the right thing and place the dented cans in the discounted items bin?
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June 2021 by Leisa C.
I just recently started coming to Vons. I. Usually shop Stater Brothers, but I found Vons has a better selection on some things. I'm just leaving the store and thought I needed to take the time to post about a bagger. Matthew looked like he didn't want to be at work, literally said one sentence only to me, and packed canned goods on top of fresh fruit and vegetables. These kids need training and good old common sense.