Vons

Most Recent Comments

• February 2024 by Ashley W.
  Worst delivery service ever. Horrible customer service. I placed an order for delivery due to being sick. The day of delivery the driver reached out to confirm the address then only 3 minutes later stated the delivery was cancelled due to the resident not being home. However I was home and have cameras showing no one tried to deliver. Called customer service and they said you have to contact the store. Called the store, spent 15 on hold to be told I'll transfer you to a manager then they just hung up on me. So I recalled customer service. Now they magically could reschedule delivery for me but I would have to wait another day. Fine they set it for 10-12. 12 comes and goes w/o delivery. Called customer service again. Then they say the store just started to pick the groceries. Why would they need to be repicked?! Either way delivery finally arrives and a majority of the items are missing or substituted however none of that is reflected on the receipt. So called customer service again. They tried to tell me to call the store. I told them they needed to do it. They called and said the products were no longer available. No other assistance was offered. Absolutely a crap show of incompetence.
• February 2024 by Erwin Soekianto
  Poorly managed.
• February 2024 by Jennifer N.
  I used to think Vons was superior to Stater Bros, and even though it cost a little more to shop there, it was worth it. NOW, however, I avoid Vons when I can in favor of Stater Bros. Ever since installing the self-checkout, Vons has gone way downhill. It used to be if there were more than five people in line, they'd open another check stand. Now, there's usually only ONE check stand open, and it's got 12 people in line because nobody wants to use the self-checkout. Not to mention that if you're making an alcohol purchase, you can't use self-checkout anyways. I still make my way in usually once a week, simply because they carry a few items I can't find at Stater Bros. There is a nice gentleman that's a checker (I think his name is Kevin?), and I feel awful that he, and other checkers, have stressful working conditions as they feel pressure to hurry customers through the very long line, and having to deal with customers who may be grumpy from waiting so long to get checked out by a human. It feels like Walmart now and I hate it. The past handful of times I've been in there I've left so frustrated. It surely has me questioning if those few items are worth going in for. If I stick to Staters, the cashiers are kind and helpful, and most importantly, human. (I'd give this store a 2.5 if there were half stars, because at least they have good selection and Kevin is nice.)
• January 2024 by Lindsay R.
  The customer service here is so bad it's unreal. I live 1 minute from here and every single time I shop here the cashiers are so rude and terrible. i've been accused of stealing almost every time i've come by that uptight lady with the butthole lips and black hair. she normally cashiers or watches everyone at self check out. she accused me of stealing and then refused to look at my receipt when i told her to check it. Someone please let her know that lip injections don't cost very much. I would be mad if i had butthole mouth too but idk. fuck this store it honestly is stocked like shit and the people are useless here.
• January 2024 by Aimee D.
  I have shopped at the Vons in Yucaipa, CA for a number of years as well as the one in Redlands, CA. As I live in Beaumont, I tend to travel to the Yucaipa location as it's a bit closer, however, I will now most likely stop going there and may shop elsewhere. For context, I have two Stater Bros markets less than ten minutes from me, but have chosen for years to drive to Vons because of the deli meat, specifically, Diestel Farms. During this past year (I can't remember how long it's been) there is a newer employee in the deli center who lacks good customer service. Several times I have left frustrated, feeling angry, disrespected, and confused- all because of this one employee. His name, I learned today only because someone else said his name, is Richard (he has never worn a name tag). Every time he fills my order I feel contempt coming from him. He is just barely polite (he NEVER uses polite terms such as please, thank you, you're welcome etc...) and there is always a layer of passive-aggressiveness just under the surface. Richard is seemingly off-put when he has to go to the back to get a ham or turkey that is not the case (never says, it's in the back, I'll be right back) and this is evidenced clearly by his body language. He never asks if I want something else, just assumes that's it, never asks what kind of slice or holds it up for me to look at, never smiles, is never friendly, and frequently goes well over what I ask for weight-wise. During the month of November, I asked for, I believe Honey Ham. When I got home I found it was Honey Turkey. As I live about 20-25 minutes away from the store and do not have time to go there on a weekday, we just sucked it up. The next week I asked him to please make sure it was ham and explained what happened. He didn't offer an apology or anything, but was rude and said in an accusatory way that I could have just brought it back in. Yes, that was true, but I wasn't angry about it, just wanted to let him know what happened and to please be careful. Honestly, he probably didn't want to go to the back and get the correct item. That would completely track with his usual demeanor. Today I asked for a ham, asked to see the slice thickness (very much irritated him), and then asked for another ham. I asked him for a half pound for him to please not go over that amount. During this visit, the contempt he has for me was plainly evident, yet I continued to be polite and respectful towards him. He sliced the ham and put it on the scale. It was .39 and he asked if that was good enough for me. The demeanor, word choice, tone, etc.. just were the last straw for me. I told him sure, fine that was fine. I let him know that every time I come in he is difficult and rude with me. I was extremely upset to the point of almost crying. It's been months, and every single encounter (about 2-3 times a month on average) has been with hostility. I am a polite person. I treat people with kindness. I am always extremely nice to people in service. He has an issue with me and maybe other women, but I will have to change locations, or stores in general in order to avoid having to continue to deal with this man- and it will be at a huge inconvenience to me as well as extra-expense (on top of what I was already willingly paying) for gas. I have NEVER written a complaint about a worker and while I have often wanted to about Richard, never have. However, I maintain that a customer should never leave the store feeling like crying because of the treatment they receive from an employee.
• November 2023 by Sadie M.
  The Thanksgiving pre-cooked holiday meal came with no instructions- and was partially frozen when we picked up our order. So the fully cooked turkey took 4 hours to reheat to 165 degrees! Needless to say it ruined the plans for the day. We had after-dinner guests arriving during our meal. Disappointed.
• October 2023 by Walter T.
  The manager the old balding guy that's rude af I went to purchase my groceries just a few things for lunch and it just so happened my ebt didn't have enough funds on it so the old guy as I was leaving proceeded to announce as loud as he could how did we know there's no money on his card rude as can be then walked up to me and asked all sarcastic so you didn't want those groceries or what. And I told him I didn't know why my card didn't have the amount I expected and after that scene of him belittling me In public I called my gf only to find she had spent more than I thought and I went rite back In asked for that manager and told him I found out what happened to my money and next time he wants to make his rude comments all loud and put me down he better know what he's talking about and then this mf told me shut up and laughed and turned and walked away so ill be waiting for him to get off then see how funny he thinks it is. Wtf is wrong with this guy he should be fired .
• October 2023 by Evelyn Torres Nowak
  How can anyone afford to shop here....everything is anywhere between .50-2.00 more per item!! 2 stars because they do have a good bakery section.
• August 2023 by Mark G.
  Beautiful store but went to use the restroom, only to find a no toilet paper dispenser, no seat covers, no toilet paper and it looked people are using paper towels, wetting them and wiping themselves, then throwing it on the floor. Do better Vons cause that's disgusting
• August 2023 by Rose Lynn
  I love Von, but I will never use their bakery again. They messed up on my cake. My kid is Autism and they made it wrong. He has a big heart and he really got sad.
• July 2023 by Mathew Bashor
  Hardworking team they got here, I've never seen anything like it. From customer service to keeping the store clean and ready these people get the job done. Even through thick and thin they continue to push forward and have been through a lot. Best of wishes and God's blessings to this this store and it's staff. You guys are awesome!!!
• July 2023 by Billi Lopez
  Always clean, needed assistance with heavy items to put in car. Asked an employee passing by and was courteous and professional and quick to assist. Found most of my items. One item not in season.
• May 2023 by Rob ReCooP
  Was a bit put off when the Cashback option isn't available for "tap n pay" I'm GenX, so tech is sketch. But dam. And Staters is making a bid to network over the big boys? Bet the reason could be updated user friendly systems? ???
• May 2023 by Andrea Yamamoto
  Vons is always clean and well-stocked. There is never a long wait. Their floral department is florist shop quality. The employees are always extremely courteous. Today I was shopping for teacher appreciation weekend found so many delightful items to give to my granddaughter's teacher.
• March 2023 by msjeff1 A
  I went for the last day of the sale - they still had most of what I wanted on sale, except the water. The cashier said the water ran out really quick. I went ahead and got the soda as I felt it was a good deal. The box boy was very nice and went out to help me unload my groceries. I had bought way more then I should have. That's the nice about your store. They have plenty to choose from.