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January 2024 by David Painter
If I could give zero stars I would. This company treated me like I had a stolen propane tank cause it was brand new and I owned it. Came asking where I got the tank if I had a receipt for the tank? I only wanted to buy propane, not be treated like I stole something. I do have a receipt for the tank but canceled service after the way I was treated. Never again will I call this company!
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December 2023 by Sam Caesar
They broke my water heater and refuse to do anything about it! They say it's against their policy but my water heater is broken after their technician came to my house and filled my tank. Had to spend thousands getting it fixed for them to basically tell me I'm crazy. Awesome company ?
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October 2023 by Chuck B.
Hi Desert Propane takes advantage of rural customers charging over $200 per year to rent a 500 gallon tank regardless.
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August 2023 by Jonathan R.
I recently sold my home and still had propane remaining in tank, 30% to be exact. I was told that the company does not remove the propane upon the account being closed and that it has to be added to the escrow account to collect from the new owner. This is the only company I've heard of that operated this way. Thet own the tank it is only been there propane every added to it. What a racket, seems nowadays they are no better than Amer-gas..
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August 2023 by Carl P.
We recently changed from Amerigas Propane. To Hi Desert Propane the best decision made you can actually speak to someone who cares. Excellent customer service that meets our needs. Unlike my previous supplier.
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May 2023 by Jason D
High quality gas and all around good service from the staff.
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April 2023 by Karen A.
HIGHLY RECOMMEND! I called Hi Desert Propane to have new service set up and my newly purchased property. I spoke to a very nice, professional young man on the phone who gave me very thorough information about the cost and process from start to finish. I was able to have the tank delivered and set up within two days. I received a confirmation the day before as promised. The day of service I received a call from the driver Jorge asking if it would be possible to deliver earlier than scheduled. I was thrilled. Not only did he arrive on time, perform the service and thoroughly explain the functions of the tank and the billing he went above and beyond to help me turn on the water and educate me on the water heater functions. Jorge is top notch. He is extremely nice and knows his stuff. HI DESERT PROPANE has the right people on their team and trains them well. Thank you for the OUTSTANDING service.
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March 2023 by Susan Bustamante
I took the day off for delivery. They told me the hours they would deliver. I waited and made sure my dogs was contained. They didn’t show up within the expected delivery window. They told me it would be another hour. I continue to monitor the gates, no-show They didn’t show up after 2 1/2 hours so I called the office, they told me he showed up, the gate was locked so he drove away. I never unlock the gate for them before, so this is a new requirement. He didn’t give me the courtesy of alerting me that he was at the gate waiting. They didn’t offer me a courtesy phone call, they left. They used to be nice! I will not use them again.
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February 2023 by Lawrence salcido
The best mom and pop shop propane company in the Morongo Basin hands down.
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February 2023 by Rebecca S.
Fabulous customer service. Switching out the Ferrel tank for their tank was quick and simple thanks to the very pleasant driver. I got my tank refilled within days of calling them and they told me exactly which day they were coming. Couldn't be happier.
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January 2023 by Muggs Target
Great service
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January 2023 by Scott Rusczyk
This is a great company, with super service and excellent propane pricing. We switched to Hi-Desert about a year ago - they fixed the leaks in my tanks, got all ship shape and have been an absolute pleasure to deal with. Jan and Rachel, you rock!!! I highly recommend Hi Desert Propane for all your propane needs!
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January 2023 by Scott R.
AWESOME!! I was with Ferrell Gas for several years and made the switch to Hi-Desert Propane a little over a year ago now. Best move ever! I had some tank leaks I was unaware of, which they pointed out to me immediately and as a result I have saved literally thousands of dollars. Jan and Rachel are an absolute pleasure to deal with and I highly recommend their services. Simply awesome!!!
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November 2022 by Shelley B.
I used to be with Amerigas and man was that a mistake! From poor service to only getting someone in another country try to talk to when you have a problem to exorbitant pricing. I made the switch to this local small business and have never looked back. You call for a refill and they answer the phone immediately. Courteous customer service & prompt deliveries. I highly recommend Hi Desert Propane!
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November 2022 by Ann R.
I am so very satisfied with Hi desert Propane, service is wonderful and the prices are so affordable compared to the other propane companies serving the high desert. I would highly recommend using their service if your on the fence about switching, you will not regret it.
