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February 2023 by Charles Street
It appears (the woman at the desk) is a good person, however her business acumen is very poor. To be charged before being allowed to see my bill and to be told "this is why I never show customers because they want to argue" and just take it up with the 1-800 number only speaks into existence my experience this week. I hope your experience be better.
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November 2022 by Regular Guy
Wow! What an easy, inexpensive, and carefree experience. The nice lady who works their (can't remember her name but she was very friendly and also very pretty ?) was super helpful on the phone scheduling the trailer rental and even more helpful at the lot; she even hooked up the trailer for me. If I ever need anything from UHaul ever again, this is where I'll go. I should note I drove from 29 Palms to this location because the people I spoke to at the 29 Palms UHaul were rude and charged more for the same thing. Thank you High Desert Rentals!
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August 2022 by Shahene Price
Janelle at high desert rental does NOT care about the safety of her customers. Do Not go here unless you want to be sent away with an unhitched tow dolly , having it fall off of your vehicle on the highway after she hooked it up , took a picture and rushed us out the lot, as well as a shredded tire on the tow dolly ready to blow out , knowing we are about to travel 2,000+ miles with 4 kids . WORST experience ever. I had to call roadside assistance immediately to replace the tire . Horrible customer service from Janelle Claiming it was all my fault and taking no blame for her actions. She was yelling over the phone and would NOT let me even speak !! After speaking with the supervisor I was reimbursed, and was told that should have never had happened and he apologized for her poor treatment and failed safety to us and anyone else who could have got hurt because of her negligence. Save yourself the hassle and go somewhere else. All these horrible reviews really do reflect how Janelle treats her customers .
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July 2022 by Susie Smith
I don’t normally leave reviews, but honestly, after my experience today, I’m not sure how this place gets any business. Customer service is extremely lacking. After getting hung up on, I called back to clarify where my rental had been sent after getting multiple texts with different reservation numbers, and the woman who works here (who made these multiple reservations, instead of calling to ask what I would like to do) was so abrasive and unhelpful. I get that things change, people don’t bring trucks back on time… that’s fine. Nothing they can do to help that. But just because you lose business one time, doesn’t mean that I wouldn’t have made a reservation in the future or recommended to someone else.
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December 2021 by The James
Jenelle and David were professional, helpful and efficient. The van was ready on time, clean and drove perfectly. Thank you both!
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September 2021 by The Gabe
Jenelle and David were professional, helpful and efficient. The van was ready on time, clean and drove perfectly. Thank you both!
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July 2021 by Will Brooks
Amazing service and a great staff the only place to rent in Yucca Valley
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July 2021 by GARY CARPENTER
Great people. We were able to bring trailer back 3 hot late without any extra charge.
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July 2021 by michael roche
Best place to rent a truck, always good.
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June 2021 by Lori Mclin
Dave was amazing! Truck was ready and clean. Actually the whole experience was easy and quick. Thank you
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June 2021 by Cacticollector
We used this place once before and received excellent service.Decided to use their service again HOWEVER this time I was Persistent in calling to try to make arrangements..... yes I did call 13 times trying to talk to someone. Janel called me back and was EXTREMELY RUDE. Would not let me say a word. She interrupted me every time I tried to explain why I called so many times and why I didn’t leave a message. Because they did not return my calls in the past. Janel has very poor customer service etiquette. I put ONE STAR only so I could post.
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April 2021 by Debbie Ellis
Very efficient
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January 2021 by Wendy Massey
We had made a reservation for a uhaul rental here online. When we got the there he he said he didn't have what we made a reservation for. You would think he would be nice and try and help us find something or work with us, but No! He is rude, unhelpful, not even kind. Not a place I will recommend any to use and be treated this way. Next time we will just be going back to home depot for what we need to move. Far wArning, stay away.
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August 2020 by Christina
Only reason I gave 3 stars is because they always have the truck I need. With that said, even with reserving the truck & doing the virtual check in, uploading all DL's for each driver, literally doing everything he would normally have to do the process takes 30 mins. Nothing for me to sign, credit card already on file. He literally just has to hand me the keys & print paperwork but he sits on his computer & if I mention anything about our rental it's as if Ive interrupted him from doing something else. I've rented from here multiple times over the past like 10 years & it's always been the same exact scenario. First few times he over charged me & swore he reimbursed me...he didn't. Be prepared to be first in the morning & even if you're not completely ready to go until 10 or 10:30 because he's fiddle fartin around it still has to be returned by 9am the next morning. They are little irritations but to someone they could be huge.
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June 2020 by Luzmaria Rasmussen
We Recieved all the Help Professional amen.
