“**10 STARS!! all the way!** Tractor Supply in Yucca Valley, CA- I have been shopping there for years- ALWAYS a good experience. Recently, I had a ...TRICKY issue regarding a return of a relatively expensive item, [it was mis-boxed at the manufacturer, no fault whatsoever on the store or staff]. Adrian on the sales floor / warehouse was- EXCELLENT. I, personally, have been in sales and customer service for the better part of 30 years- working primarily for a "Big-Box Membership" type store, all over the US as I was a "floater". I say this because good service should always be expected, but OUTSTANDING SERVICE? That's always to be commended! It rises above!
The quality of a company, can ONLY be as good as the PEOPLE whom are employed there. It goes from the DM, to the Store Managers, and AMs, the supervisors.
LINDSEY! (She is one of the Managers at the Yucca Valley store; WOW!! Talk about "leading by EXAMPLE"- just so impressed. Lindsey was able to handle the return with efficacy and QUICKLY, no messin' about! We were able to get it sorted on the phone, and when I arrived at the store to finalize everything. Lindsey helped me personally, and again- did more than hoped. I am beyond satisfied, and in closing?
I as a consumer don't EVER want "something for nothin'"..., and when Customer Service entails an offer / option that's BETTER that hoped? Yeah- that's the way to be professional, and more! Nice, clean location- too. IF you need (practically anything, lol) visit Store #1768- you'll be glad you did! I was.
“Yucca Valley Depot Joshua Tree ? I wonder if it's for sale? I thought so, but there's no way that's the case! The selection of trees was the same as at the Ross depot. Oh, there was a Kinshachi cactus.”
“**10 STARS!! all the way!**
Tractor Supply in Yucca Valley, CA- I have been shopping there for years- ALWAYS a good experience. Recently, I had a ...TRICKY issue regarding a return of a relatively expensive item, [it was mis-boxed at the manufacturer, no fault whatsoever on the store or staff]. Adrian on the sales floor / warehouse was- EXCELLENT. I, personally, have been in sales and customer service for the better part of 30 years- working primarily for a "Big-Box Membership" type store, all over the US as I was a "floater". I say this because good service should always be expected, but OUTSTANDING SERVICE? That's always to be commended! It rises above!
The quality of a company, can ONLY be as good as the PEOPLE whom are employed there. It goes from the DM, to the Store Managers, and AMs, the supervisors.
LINDSEY! (She is one of the Managers at the Yucca Valley store; WOW!! Talk about "leading by EXAMPLE"- just so impressed. Lindsey was able to handle the return with efficacy and QUICKLY, no messin' about! We were able to get it sorted on the phone, and when I arrived at the store to finalize everything. Lindsey helped me personally, and again- did more than hoped. I am beyond satisfied, and in closing?
I as a consumer don't EVER want "something for nothin'"..., and when Customer Service entails an offer / option that's BETTER that hoped? Yeah- that's the way to be professional, and more! Nice, clean location- too. IF you need (practically anything, lol) visit Store #1768- you'll be glad you did! I was.
Sincerely,
Justin Romanowich”