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November 2023 by Steven Brenenstall
The tellers are ALWAYS FRIENDLY AND HELPFUL!
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September 2023 by Doug Dolde
This bank doesn’t have good fraud alerts or protection
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April 2023 by Tara H.
Y'all are real salty. While, yes, I found the limited daily hours to be a challenge, it didn't make banking here impossible.The thing I like most about this bank is the time they are willing to take with you to explain things and help you out. When my dad was sick they helped me figure out how to ensure his financial obligations were met. I genuinely appreciated the personal touch.
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February 2022 by Paul Hoffman
Policy of the bank relating to use of debit cards, cashing in savings bond, and bank hours Makes me believe they are no longer a community bank!!!
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May 2021 by Anthony Mogensen
Employees were not wearing masks at all or wearing them below their nose. They were sitting/standing around while patrons are waiting in line
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May 2021 by Anthony M.
Employees were not wearing masks at all or wearing them below their nose. They were sitting or standing around while patrons waited in line.
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April 2021 by Andrea Van Ammers
Always helpful and professional
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September 2019 by Amanda C.
Excellent old fashioned Bank with excellent service. Staff are friendly and welcoming every time we go into the branch. We feel like family.
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June 2018 by Heather E.
Let's start with the obvious. They close at 4pm so no availability, they are not open on the weekends, they do not offer a banking app, they have odd banking practices, if there is more then a few people in the bank you will wait in line, and they mainly enjoy catering to big businesses not the average customer. They have a high minimum balance to not have a monthly service fee which is not ideal for non for profits, booster clubs, or the average customer. In my opinion current management has discriminatory practices against disabled and former employees. If you are the average consumer DO NOT BANK HERE! I have had now two accounts closed without my knowledge, without proper notice, and not so much as a courtesy phone call. They will not work with you or fix their mistakes. A HORRIBLE BRANCH MANAGER! They have a few good employees but that is about it.
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February 2018 by Billy Kinkade
I went in to deposit my check into my account. Turns to find out, they turned off my account without notifying me. I was upset and asked why, I had money in account. I told them I haven't been in for 3 months, bc I was dealing with medical issues. They say they didn't care. I will never bank here again, I'm banking somewhere else. Somewhere who are polite and kind to their customers.
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February 2018 by t huls
The lady's at the Yucca Valley branch are awesome , extraordinary customer service , they go out of there way to answer all your questions, and they have a excellent merchant banking services
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January 2018 by Ganome Nip
Went there to close out my fathers account due to his death. He opened the account because he loved to save money. The cashier looked at me like I was taking something that wasn't mine. I understand about checking ID and everything, however it felt like I was being integrated. I couldn't keep the account open due to me living 4 hours away and they are not a national bank, so I can't take out money at any ATM. And my sister and brother just couldn't wait till they got their share.
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November 2017 by Dalene kight
This is the worst bank I have ever been in. No customer service since Paul Hoffmen left years ago. 1/2 star. What a joke..
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July 2017 by Olivia Vega-Graham
We have banked with them for years! They are awesome. Great customer service.
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June 2017 by Jason Maxfield
Awesome bank. They are always friendly and helpful, and always remember me when I come in and ask how things are going. Much better than some of the big branch banks that just want to get to their next customer.
