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December 2023 by Tommy V.
Easiest stop I have ever made in any cell phone store in my life. Genesis helped me and I never even had to get upset which is crazy because usually stopping in a cell phone store is as bad as buying a new car. I was just trying to update an old plan on a good rate. Thank you for making it so painless! Would definitely recommend this location.
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November 2023 by FrankTheTank
Small store but great service, maybe a bit more selection but it was good people
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November 2023 by Joakim W.
worst carrier ive ever used and ive used straight talk and government phones. i literally dont get service anywhere, its slow even with a full signal at 5Guc.
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August 2023 by Kurt Brunner
They sell phones (Revll 6) that constantly malfunction and that have no operating manuals available . They refuse to replace the phone at the direction of Justin Thompson, customer experience. Also, the 5G network provides spotty coverage to the Morango Basin area, drops critical calls.
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May 2023 by Caren Oldfield
Helpful, friendly staff. The gentleman who sold me my new phone answered my questions and asked whether I wanted to make payments or pay up front. He asked if I needed any accessories with being pushy about it. (There used to be another location in YV but they didn't check any of those boxes.)
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March 2023 by M. R.
Took a ridiculous long time to get service to cancel a line because I didn’t have my 6 digit pin that I allegedly set up with my account. T-Mobile is a scam- don’t get service with them.
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January 2023 by Dale Knoll
Had several problems with my phone mostly me I was so used to my flip phone that I really miss I got one of these regular phones and in trying to figure it out I've had numerous problems I take it to T-Mobile in yucca valley and the employees help me out without complaint they always fix the problem just in time for me to unfix it what can I say I'm old but as long as these employees are as helpful as they have been you will not get a complaint for me just remember if you're nice to them they're nice to you
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December 2022 by Dean Cromwell
Purchased a B'Day replacementphone fir my kiddo, seemlesstransaction. Galaxy makes atough device! Old phone wastoast, but worked perfectly,amazing....
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December 2022 by Estelle Taylor
I am visiting from Australia with an odd phone. Joshua was excellent at troubleshooting a working Sim, a plan, and all for me which was awesome. Thank you!
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November 2022 by Kathryn Christian
I had a wonderful experience with the representative by the name of Joshua was very helpful and so pleasant and I had no difficulty getting my service switched. He explained everything to me, I asked questions, he answered to my satisfaction. By the way, this T-mobile is located in Yucca Valley. I'm happy that I came to T-mobile
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October 2022 by Yuki N.
Wow. Just went in to buy a SIM card and a prepaid plan for a family member who is visiting me soon. This store is small but filled with great energy and positive vibes. I was immediately greeted and assisted by Partish. His speedy, friendly customer service was excellent and he set up everything for me within minutes! Thank you so much for fantastic service! I'm so glad there's such a reliable T-Mobile store in my neighborhood!
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October 2022 by Lance O
Outstanding customer service representative. Explanation of plan was done patiently and expressed so I could understand.
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October 2022 by Tom Kobierowski
Good attitude , helpful, informative, kind thanks
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October 2022 by Shari Johns
First I check the website for store hours. I get there and doors are locked with a sign stating open Monday- Saturday, close 10/6/22. Waste of time, miles and gas. Website still states they are open. Not true.
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August 2022 by Pamala Sullivan
Customer service is amazing