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December 2023 by D R
Front desk staff is nice and always helpful, the doc is great.Would be 5-stars except for the guy who sits at his desk cranking music on his speakerphone the whole time. It's annoying and sounds terrible, makes shopping for lenses right next to him annoying and hard to concentrate . Been there multiple times and it's always the same thing
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November 2023 by JAIR ANDRE BATISTA
I really liked this location. Belen was super nice and informative. She helped me through my options and the whole process. I went in there and was out in less than 15 minutes!
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November 2023 by Jay
Usually I have a really good experience here but from the walk In horrible customer service all the people on the floor had bad attitudes and no work motivation. The check in lady was rude and was literally laying her head on the desk on her phone, the lady that takes you back to check your eyes before the actual eye doctor super rude! Got to the eye doctor and she is always so kind and respectful! Totally forgot about the walk in experience then got out of her office and the last lady to help place our order questioned my choice of glasses kept taking over me and rushed the wrap up of my visit…. It’s sad to experience that I’ve been a customer for years and to be treated that way makes me want to choose another office.
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August 2023 by Keanie T.
Denise was exceptional as well as my virtual doctor. There were quite a few technical difficulties but overall we pushed through. I got a couple of cute eyeglasses. I'm into the Butterly and Cat-eye glasses and there were plenty of those. I would highly recommend this place.
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August 2023 by Brandie Carabajal
I am a very loyal American Best Customer but The customer service at this location is the worst I have ever experienced. From rude sassy attitude to putting you on hold for long periods of time and then continue to give miss information on when your glasses are expected. I spoke with Belen and she rudely hug up on me after I was trying to get confirmation on when my glasses will be. I will not be returning to this location and I will inform my family and friends not to go to this American Best again.
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August 2023 by Asiah Jiron
Definitely upsell to you the entire time so beware of that. I never got follow up calls when both my glasses were ready for pick up? My mother never got her follow up calls either and she went around the same time I did. I had to go in twice to pick up two pairs of glasses but they both weren't ready at the same time?
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August 2023 by Mandy Perez
I love coming here for my eye exams! The doctor is amazing and super sweet and the stuff it just as amazing! Ashley was wonderful when she helped me and I will most definitely be coming back to this location!
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August 2023 by Connor Sabine
Had an appointment scheduled yesterday. Drove all the way down just to be told that their whole system is down, and I cannot be seen. No bother calling me either, probably because of the system, but either way it was terrible customer service to leave me hanging like that. Sticking to the best in the game: Lens Crafters
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August 2023 by Jasmine Ara
Danika the optician is just amazing. Wether her wonderful costumer service or just the way she prioritized us as customers. Definitely one of the best workers and the reason me and my family will be back
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August 2023 by Lara Hincapie
The only reason I'm giving this place more than one star is the actual doctor, who was the first doctor in my life to ever give me a real opinion based on scientific evidence rather than dollar signs. The staff is horrible. Between my husband and myself, we got 4 pair of glasses that were not only weeks later than they said they would take, but both of us have constant issues with them not fitting. They also bent my designer frames so out of shape that I will never been able to get new lenses in them again. Over $500 down the drain AND I can't see.
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August 2023 by Joe Klotz
Appointment was good, but customer service was terrible. Was on the phone with many different reps. Got hung up on after waiting on hold forever. Was told to create online account to get prescription which took a long time and then found out this isn’t true. No one knew what they were talking about.
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July 2023 by Michael O.
So it by the plan through America's best and I went to go order contacts and they told me I couldn't get a trial pair so I asked to speak to the doctor. Luckily the doctor came out and said yes give them a trial pair I called today to make an appointment because the contacts that they ordered me are hurting my eyes And they tell me that if anything is changed to I have to come out of pocket why would I have to come out of pocket if I paid for him and you guys messed up and gave me some thing wrong so then I try and cancel my plan and I never use my plan not once and they tell me that they will not give me a refund that I am out of luck. The staff there is absolutely horrible. No respect not a good working ethic at all And the doctors are amazing. I would say fire all the administrative staff and hire new ones and keep the doctors.
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July 2023 by Carolina H.
I have been to different locations and definitely think that this location was by far the best! Super friendly staff, great doctor and exceptional customer service. The store was clean, carried fun and "clean look" glasses. They offer contacts as well.
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June 2023 by Pj Coffman
The WORST. Lazy, uncaring dolts upfront. I came in for an appt and watched 2 others get called before me. No apologies, just "go sit in the back."
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April 2023 by Silo Silo
The sheer amount of incompetence that I have been subjected to while using Americas Best is baffling. Every single experience I've had with this company has been incredibly annoying and cumbersome. It takes them months on end to process any sort of order or request, and when said order is received months late there is always some kind of defect. My glasses came crooked, my prescription was incomplete, my mail was lost before it was even shipped. I have not had one pleasant experience with this company. Please when choosing who will handle your eye appointments and glasses, pick a different company.
