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February 2024 by Isaiah S.
So expensive for the most outdated furniture possible selling used stuff for the same price you can get it for new!!! It's crazy the power trip these workers seems to be on, you're best not stopping here. Staff is at the least friendly.
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January 2024 by This Channel Does Not Exist
clothing did not fit put it back on rack employee rudely asked me where item was said it was on rack employee rolls eyes and walks away if i could rate negative 1 million stars i would
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January 2024 by Nicole Cier
Much better luck here than any other arc locations in the area. Small but good selection of glassware and kitchen supplies etc.
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January 2024 by J J.
Let me start by saying the day shift crew seems to always be positive smiling no matter how busy the check Out line can get. The night crew seems more on edge sheldom smile and always seem to be getting chewed out by the skinny lady who works there. I hope she is not a manager cause she is not a good example of one the way I have heard and seen her talk to people if she hates her job that much why not look for something else does she come to work to release her issues on the other workers ? I'm curious that's what we customers seem to see and feel. You had 1 lady checking people out that everyone was going to as she was bagging needed change and trying to answer other employees. Another lady cashier paged who needed help and no one even came held up the line that was already around the isles, you can see the frustration in there eyes and no one answers back after a good 10 minutes the skinny female comes behind the register to get what I call hostile with the female everyone was going to about who was on break and lunch when the cashier tried to answer the question she grew even more agitated at her accusing her of letting others take a lunch in front of a long line of people which should have been more important then her issue who take a lunch. Then she see's it was busy and walks away to the cashiers in the very front and yells out to the lady cashier in the back end shouldn't you be getting out, your sift ended not sure of the time see expressed but I and several others heard her yelling from the other end how the lady cashier needs to have better time management and needed to close now very unprofessional and then she directs her like a animal follow me leaving 2 cashiers to handle a pretty long line of people needing to check out the bossy lady was really loose with her mouth for everyone to hear honestly if I was the employee I would of walked out being talked to like that infront of other employees and customers. What I observed was the skinny older lady walking with another older blonde employee going in and out of a room by the dressing room or through the double doors in the back of store I guess the 2 were to busy to help there team members leaving them to sink to go off with the blonde lady I do not personally no either of the ladies I take are in charge but I have seen both of them on several visits to the arc and the skinny one walks around bossing everyone like she is the top dog and walking back forth from back to the front yelling at certain employees. The Is atmosphere was not a very pleasant one at the arc this evening.
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January 2024 by Tami W.
rude employees considering everything they sell are donations that have been bought and paid for by someone!
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November 2023 by dee gray
A young lady by the name of "Tina" was very helpful finding us just the right shoes.
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September 2023 by Christine Baker
Clean and organized well. Friendly people and a nice place to shop.
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September 2023 by Brittany Carrick
This post is about customer service from the current store manager. She didn't give me her name but I think it might be Karen. I've shopped here many times and have spent good money here. While shopping I was approached rudely by the manager saying I need to make sure my reusable bags remain closed for shopping. Mind you my bags were already closed. I asked her if I wasn't allowed to bring them in, she said it was allowed but they have had a problem with theft. The entire time she had an attitude about it. She didn't say this to many other customers walking in with bags I noticed. I told her they would remain closed until check out. Through my experience shopping the manager continued to follow me and my family around the store. It made me feel very uncomfortable as if I shouldn't purchase anything at all and leave. I'm not exactly sure what about my family looked as if we would steal anything, but I feel she was making an assumption as soon as we entered the store. Maybe because of my tattoos? You shouldn't treat paying customers this way and make them feel uncomfortable to shop. Especially customers that come in frequently to shop. I'm sure there is a protocol for theft which is understandable and I have to do the same at my job but to be approached in such a rude manor with so much attitude doesn't make me want to spend my money here.
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September 2023 by Brittany C.
This post is about customer service from the current store manager. She didn't give me her name but I think it might be Karen. I've shopped here many times and have spent good money here. While shopping I was approached rudely by the manager saying I need to make sure my reusable bags remain closed for shopping. Mind you my bags were already closed. I asked her if I wasn't allowed to bring them in, she said it was allowed but they have had a problem with theft. The entire time she had an attitude about it. She didn't say this to many other customers walking in with bags I noticed. I told her they would remain closed until check out. Through my experience shopping the manager continued to follow me and my family around the store. It made me feel very uncomfortable as if I shouldn't purchase anything at all and leave. I'm not exactly sure what about my family looked as if we would steal anything, but I feel she was making an assumption as soon as we entered the store. Maybe because of my tattoos? You shouldn't treat paying customers this way and make them feel uncomfortable to shop. Especially customers that come in frequently to shop. I'm sure there is a protocol for theft which is understandable and I have to do the same at my job but to be approached in such a rude manor with so much attitude doesn't make me want to spend my money here.
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September 2023 by CJ (based3)
We’ll organized and found some cute clothes. This is honestly probably one of the better arcs I’ve been too.
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August 2023 by Sam T.
False advertisement "Everything Half off in store" on Saturday big sign outside the store front!!!! Everything is overpriced. I rather shop at Ross for clothes.
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June 2023 by Joey Brown
This arc is amazing. Yeah, some issues pop up with this location, like the checkout line will randomly get very long, and some staff can be upset/ not in a great mood, but the store as a whole is very good.A bit smaller than other arcs, but they have a wide selection. It tends to be better organized than others. And the offerings tend to rotate pretty quickly. Saturdays are always chaotic, but they handle it pretty well.They have weekly sales, depending on the color of tag on an item, there's a chance of it being up to 50% off depending on the day. If you like thrift stores and they're in the area, it's worth the stop.
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April 2023 by Jamie W.
I went to the Arc thrift store 9661 W 58th Ave Arvada Colorado 80002 The manager Wendy sold me a necklace. for 199.00 she did not tell me that all jewelry sales are final, I went back the next day to return the necklace for store credit and I was denied. The necklace still had the tag and was in the box it came in. I had the recipe. Rose the store manager denied the return I am very upset and dissatisfied with the service! Rose did not handle it like a manager should have. I give this store a 0 very bad customer service and Shadey.
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March 2023 by JB
Was better several months ago it has went downhill recently though. Much more crowded, and at times the line to checkout goes completely to the back of the store. The worst is the tag switching before half price Saturday. Intentionally change the tag color so that things won't be discounted. I recently purchased something that when i started to take the sticker off there were 7 different color stickers stuck on one another. Another annoying thing is placing the stickers over brand names or the worst place they could possibly ever put it.. and wrapping something up with half a roll of tape. Really devalues a lot of items. Overall it's still one of the better arc locations in my humble opinion.
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March 2023 by The Bruce, Mile High
Recognizing it must be very difficult to keep a retail shop organized, there are sections of this outlet that are particularly chaotic. But as with any thrift store, if you're willing to do some browsing you may find some well-priced treasures.