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November 2023 by Charles R.
Came in for a xray on an ankle, front receptionist was kind and welcoming did tell me that it was no longer urgent care hours and I'd be billed at ER price which was fine, But still. So I get called back by the RT and not only is the guy rude and disrespectful he's just power walking (they weren't busy at all per the front desk and were actually SLOW) so no need to rush I could barely walk. RT does the vitals and is just cold rude and disrespectful RN comes in which she was kind and polite tells me the Dr will be in and verified everything so fourth. Doc comes in and sends me for X-rays which is fine, Same RT as prior comes back and again makes me walk AGAIN when I could barely walk. I lay on the table for the X-rays he clearly left me wobbling in the hallway as if I was just fine to walk. We get tot he table I get on and he than tells me move my ankle this and that way when I say I can't move it that way he chooses to force it the way he wanted it and when my foot went back to the position which didn't hurt he than forced it again and said you will keep it here or I'll force it. When it went back a second time he forced it again and just said you know what I don't care and took the X-ray. Second X-ray he does the same thing and of course it's little easier because of angle so breeze third and fourth he did same as the first photo. Than tells me go back to your room your Dr will be in with results whenever we get them. So I put my sneaker on and hobbled back to where my room was. When discharged I wasn't given any type of stretches anything besides follow up with dr and if pain continues to come back and figure out. Pain is still there but doubt I'll ever go back if my dr wasn't in there network I wouldn't EVER do business with them EVER AGAIN!
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October 2023 by Brian C.
WARNING Illegal billing practices. Do not get care with this company they will scam you. I gave them all of my insurance information. They told me twice that they do accept my insurance. I recorded these calls to make sure. I gave the front desk person my card they said again they take my insurance. Weeks later I get a $500 bill because they don't take my insurance. And they billed my physical as 3 separate types of appointments to run the bill up. I was very clear when I got there I was there for a physical and nothing else. They assured me I would be told if I was going to be billed for something else. I was not told anything. Their billing people don't help at all and now I'm having to talk to a lawyer. Don't believe a word they say. They will lie to your face and send you a huge bill.
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September 2023 by Karen N.
AVOID unless you're made of money. Staff was very evasive about costs even when specifically asked. Staff won't tell you there's a facility fee in addition to a medical services fee. This facility is the poster child for all that is wrong with medical care in our country.
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February 2023 by Ian S.
I have had my reservations about Urgent Cares, I have been to a few, but this is by far the WORST I have ever experienced. My spouse came here for a quick onset of joint pain and was tested for a variety of things, which all quickly came back negative. The doctor was so certain he had the correct diagnosis, but he was wrong; after seeing another medical professional and testing negative for his diagnosis. Misdiagnoses happen; however, you'd expect to get test results within the time frame given, especially for something that may cause a tone of stress! She was told her test results would be provided between 24-48hrs. When 48hrs finally arrived we heard nothing, no phone call and nothing on the online portal. So, we called asking for them, they still did not have the results, but they said they would call back the next morning, no word! So, we called again! Long story short, we finally got the test results 96hrs later! And of course, they were NEGATIVE!!! All that agony and stress for nothing! In 2020 I visited this urgent care for a bicycle accident. I had a huge issue with billing and had to waste a bunch of time making phone calls to iron it out. Long story short, the facility tried to double charge me! STAY AWAY from Emergency & Urgent Care Arvada AT ALL COSTS!!!!!
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December 2022 by Manesseh I.
Don't come here. These people are dangerous and do not know what they are doing. This facility misdiagnosed my son when he came in unable to control his coughing. He came here twice in the span of 10 days (because he's a student and didn't know what else to do). Both times he visited this place for his upper respiratory problems and he was refused basic antibiotics and Tamiflu for the Flu A. Even when we (his parents) spoke with Dr. Kristen Knowles over the phone and pleaded with her to give him antibiotics and Tamiflu (as he had just tested positive for Flu A as a precautionary measure) she said no it probably won't help. Turns out 24 hours later he wound up in ER at St. Anthony's because he continued to decline and could no longer breathe. They asked us why he not been at the very least been prescribed antibiotics?? They were shocked!! They immediately put him on a IV drip of 500mg of Azythromycin. And asked us why in the world out of an abundance of caution had they not given him any antibiotics the first time he was seen 10 days ago!?! Not only did he have pneumonia in his left lung - he was now fighting flu A and it was also aggravating his acute asthma. This facility failed our son! They refused basic cardinal rule therapies for flu symptoms and cold/cough symptoms!! Not only did they cost us more time and money (as I caught the next flight from Texas to help our son get the REAL help he needed). Dr. Knowles lack of medical attention and knowledge could have cost my son his life. Now you wonder why people die from flu, Covid or any other upper respiratory illness!! Its not the illness it the lack of proper care and treatment. Shame on this place. Their license to practice should be revoked and/or investigated!
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December 2021 by Tyler D.
I was informed by a woman on the phone before I came In that their wait time was "not bad". When I arrived there was only one person in front of me. The wait ended up being more than 2 hours.. which the women behind the counter again referred to as "not bad" when I asked, because apparently the wait was 3 hours the previous day. Would have been really nice to know up front that I would be waiting 2 + hours for a test I could have gotten down the street in less than half that time. Horrible customer service.
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December 2021 by Kelly A.
Absolutely worst urgent care center! Totally rude and unhelpful. Doctor was told of my serious health concerns/issues and she did nothing. I had to beg for certain meds to treat HBP and infections. She wouldn't even treat my UTI and told me to go to my urologist to get medicine. HORRIBLE service, HORRIBLE doctor. UNCARING & VITRIOLIC STAFF. I also want to mention that when I was checking in; a lady came and stood directly behind me and told the staff she had covid and I asked that we be in a separate area (she was about a foot behind me) and they said.... she's sick. She gets to be here next to you. WTH? I have serious medical underlying conditions! I told the check in person this and they did not care. DO NOT VISIT THIS URGENT CARE IF YOU VALUE YOUR LIFE; AS THEY CERTAINLY DO NOT VALUE YOUR LIFE! DOCTOR was Sangeeta Gupta Clarke - WORST EVER. Not sure if she is a real doctor. She told me to get OTC meds to treat my issues. I was fainting and she told me to go home and rest. She never checked my heart, never did an exam. She is a malpractice suit waiting to happen.
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November 2021 by Lauren B.
DO NOT COME HERE FOR A COVID TEST. We were here for 2 hours after registering online. No one came to check on us so after an hour of waiting AFTER our rapid test I went to find someone. I was with my toddler trying to keep her busy. The staff was very nice but there needs to be a better process for this. We are isolating due to confirmed cases in our home. You would think they wouldn't want us there but I am sure it has something to do with how they bill insurance.
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October 2021 by Morgan S.
I went to this urgent care because it was all that was open at 11:30 at night when I was having an slight allergic reaction. I didn't want to go to the hospital to avoid ridiculous fees. This urgent care claims to be unique because it is "finally a 24hr urgent care". THIS IS A SCAM. I got here and talked to a doctor for a total of five minutes and walked out with a $700 bill. SEVEN HUNDRED DOLLARS. Normally my office visits cost anywhere from $30-$50. If you're planning on coming here please know in advance that after a certain time they charge you for an emergency room and not an urgent care despite what it says on the website. If you can wait for a regular urgent care, do it. I'm never coming here again.
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July 2021 by Kimberly V.
Worst urgent care I've ever been to. Went in with 2 other people in the waiting room. Got in a room very quickly but took forever to see a doctor. When the doctor finally came in he didn't even look at my fiancé but ordered X-rays. The X-Ray tech was awful. Very bad attitude. An hour later 2 people walked in and out of the room without saying anything. Finally the nurse came in to give us our discharge paperwork without explaining what the tests results were. Will never be back will recommend against this place.
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November 2020 by Bob M.
BEWARE. I took my son in with a pretty bad tummy ache. His symptoms were acute, localized, and he is excellent health with no other complicating medical history. After being seen by the physician and an x-ray we came to the conclusion he was most likely constipated. I just reviewed the explanation of benefits (EOB) and was SHOCKED to see the bill to the insurance company was $916 for CPT 99214, which involves, "...detailed history, a detailed examination and medical decision making of moderate complexity..." This CPT code has a maximum Medicare payment of $108. So, two issues: (1) the rate billed is EXCESSIVE ($611 per RVU) and (2) I believe the CPT code used was inflated. As a comparison, CareNow (literally down the street) bills $140 for CPT 99214.
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February 2020 by William W.
I had a sciatica attack - pain like I'd never experienced before. Dr. Morimoto was terrific - thorough and caring. I see several bad reviews. I think it's all about WHO you see, not WHERE you see them. With Urgent Care you get who you get... luck of the draw. I had good luck!
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December 2019 by Zach M.
Do not go here! You will be charged an outrageous amount for substandard care. They will keep you in as long as possible and run every test/diagnostic you let them to rack up the bill. The management was completely deaf to our concerns regarding the care and the billing issues...they simply do not care about their patients.
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November 2019 by Lindsay A.
HORRIBLE!!! DO NOT GO HERE! Just down the road I went to the UC Health as an ER visit. I had symptoms of the flue and was treated wonderfully by the Dr. he said, "by the your symptoms you definitely have the flu no matter what any test says but, if I treat you it will be more expensive with your insurance than going down the road to the Centura". So, we went down the street to Centura. They explained it was indeed a urgent care co pay and not emergency. They were slow, cold and tested me for the flu. It was negative and the young Doctor did not offer me Tamiflu. Following this visit I have called numerous times as they veiled me for an ER visit. They agreed it should be reviled as Urgent care. Calling my insurance it was not ever re-submitted under the correct codes. Called back and forth they assured me it would be fixed. Now I'm in collections! TERRIBLE COMPANY FROM START TO FINISH!
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March 2019 by D. G.
Worthless and expensive. Visited here on a Sunday afternoon for severe cough and sore throat. Was seen by the doctor for a total of three (3) minutes. (I timed it). Was told it was "probably" the flu. No strep or flu test done. Was asked several questions about self harm. WTF? Was told to rest, take fluids and use otc meds. Sent on my way. Condition worsened overnight. Saw my regular doc Monday morning. After tests, was immediately put on antibiotics, inhaler, Rx cough syrup and pain meds. Diagnosis was severe lung infection. These places are just money-generating schemes. Why else would they put them on every freaking corner?! Besides my $50 co-pay, I expect a huge bill despite being charged "urgent care rate". D yourself a favor, skip the roadside medical stand and go directly to your doctor's recommended er. Better yet, wait for regular hours.