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March 2024 by j R
I recently had the pleasure of bringing my vehicle to Family Automotive Collision for repairs, and I couldn't be more impressed with the experience. Not only did they deliver a remarkably quick turnaround, but the quality of their work surpassed all expectations. Every detail was meticulously addressed, leaving my car looking flawless. What truly stood out, however, was their exceptional customer service. From the moment I walked in, their friendly staff made me feel valued and kept me informed throughout the entire process. Family Automotive Collision's commitment to excellence is evident in every aspect of their service, making them my go-to choice for automotive repairs. Highly recommended!
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March 2024 by L B.
Family auto did a fantastic job fixing paint damage to my Fiat! The customer service was amazing and it's great to support small family owned businesses. Thanks for the care you and the team took, Kodi.
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February 2024 by Emily W.
Shannon provided great advice and support and made it possible for me to store my smashed vehicle quickly so I could get into a rental while awaiting the insurance adjuster. I would feel very comfortable taking a vehicle here for repairs (my car was totalled).
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November 2023 by Tom T
I was being harangued by Allstate to get my car fixed so they could close out their claim. I had visited Allstate’s preferred auto body shop, Caliber Collision, and guess what? THEY GHOSTED ME. Not a peep from Allstate’s preferred vendor in 12 months, good-bye Allstate's preferred vendor!So in the search of a local shop… locally owned locally run I stumbled on this little Gem! Family Auto Collision who didn’t forget about me called a number of times to follow up with an appointment in Oct when I was going to be on vacation. They made it easy and handled everything for me. Even when Allstate made them out to be bad guys and they would take advantage of me.They took my deductible and gave me back a beautifully repaired car. Thanks again Family Auto Collision for making it easy for me, following through with what you said to me.Take these guys over the big corporate collision repair business. They still care about their customers.
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August 2023 by Danielle Varda
I highly recommend Family Auto. Shannon is an exceptional owner, very communicative and goes above to be sure your car is perfect when it comes out.I had work done after damaging the back rear of my car and the result is just beautiful. They helped me understand the process and stuck to the timeline.Services: Painting
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July 2023 by A. Elizabeth
Amazing place! Friendly and helpful staff. Straight forward and honest. Made sure I wasn’t wasting time and money on a simple fix with one of my issues! Very nice people!
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June 2023 by Scott P.
Called and set an appointment. When I arrived, the office was closed and no one answering the phone. I left a message and no return call. Waste of time.
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May 2023 by Tanya Owens
The employees are quick and professional. They really know their business and communicate well.
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April 2023 by Christian Salvador
Ripoff. Filed a complaint w the state and district attorney. This place is a fraud. This was within 2022 so don't blame previous owners. They had their business burglarized and stole my car keys. They refuse to reprogram the replacement key and ended up costing over 800. In addition. Took 1 month to fix and workmanship was horrible.Regarding response below. You gave us a key that did not work on the vehicle you repaired and refused to pay to have another new key reprogrammed by the shop where we had our vehicle towed to. (At our expense) You even stated our keys were one of the few not burglarized, which was another blatant lie. We ended up paying 800+ out of our pocket because of your tactics. You shouldn't be in business doing what you are you doing.
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February 2023 by Elexa Hernandez
Shanon was the most helpful person ever! She went above and beyond my expectations! Getting your car wrecked is such a pain but she did everything possible to make this a smooth process. I am so happy with how my car looks. The communication was top tier! I would recommend to anyone who needs work done to work with this shop!
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February 2023 by Dave Pecci
Took me when no other shop were taking Progressive customers. They fixed my car up quickly and were patient with me and my insurance company. Would highly suggest them over the corporate owned shops.Services: Painting
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January 2023 by Cynthia E.
My PARKED car was hit on Thanksgiving by a neighbor. They had USAA Insurance. It was over 30 days for anyone to get me in for an estimate. Then I could not find anyone to get my car in for repairs until February - UNTILL I found Family Auto Collision!! I can not say enough good things about them! There were able to get me in next day, 12/27 and super quick turnaround, even after discovering more damage and had to order more parts. They provided a seamless process, in less than 2 weeks! My car was fully restored and they have a client for life!
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December 2022 by Michael A.
The lady responded quickly through text but it came across as snarky when she recommended I call Maaco. I have an older truck that cost less than the starting price of $6500 paint job.
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November 2022 by bmilt
I had my car in there shop 3 times to have it fixed, the color is still wrong. No one ever went over the car when I picked it up to address an concerns. I was told the owner was going to contact me to fix the problem and never got a call from anyone. The person on the phone tried to tell me the reason the color didn’t match was because my car was sun faded, if that was the case when you open the door the pillars, pinch weld’s and hinges would be a different color than the rest of the car which they are not. I don’t feel anything they did to my car was done well, they cut a lot of corners. Do yourself a favor go to a different shop these people are not good at what they do.Service: Painting
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September 2022 by duke 298
Please do not use this shop if you want your car in good condition they glued parts on to my car, half of the stuff in my car doesn't work anymore and and the body lines are completely off. I gave this shop 2 chances and they still just tried to hide everything they could. they cut the line To my Back windshield wiper fluid hose and just taped it up and left it I'm sick of this place and I hope they get shut down These people are shady and will do whatever it takes to make a quick buck.Service: Body & Trim
