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November 2023 by Angel H.
On Saturday evening I went to your reptile store to purchase 1 medium rat and adult hopper mouse when they were walking to the register, they drop the adult hopper mouse on floor it started running once they grabbed it they just placed it in the bag I was confused on why they didn't just give me another hopper mouse since they drop that one on the floor. This is not the reason why I'm complaining but it still happened. When I got home, I went to go feed my boa constrictor I noticed there was something on the rat but the boa was already eating it so I wasn't able to take it out of its mouth. I'm just so disappointed in the workers for not noticing that the rats have mites. I've been going to this location for a couple of months now and I have spent so much money at your store on my snake. The staff should take into more consideration when they are selling rats or any reptile or products at the store to make sure nothing is wrong with the item they are selling.[I contacted the business told them my situation i was having I send them video prove to show them the mites on the rat they wouldn't believe me there reply was they clean the rodent every three days and they haven't noticed any mites on the rodents they said it looks more like a tiny beetle I wouldn't be concerned "they said" after I showed them video prove of the mite crawling on the rat. STAY AWAY DONT BUY RODENT OR REPTILES FROM THIS LOCATION]
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October 2023 by Nathan Parks
Store had a bad odor. The associate behind the counter was on a personal phone call. He did greet me, but after I had already walked the store. Not a lot of product. I was there for a feeder rat, and he stated that he had a small, but close to medium one. The one he showed me at that size was more like a very small compared to where I normally purchase them. Will not be returning.
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October 2023 by Catherine Garcia
I come here for all my reptile needs the people who work there are amazing and so knowledgeable animals always look healthy and taken care of. The only reptile store I’ll shop at!
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September 2023 by Ryan Krieger
I picked up a kenyan sand boa August 2023 and she had a snake mite on her. I had never been to this place before, im not knocking it just telling the truth.
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September 2023 by HannaH Theriault
Love everyone who works here always super chill and nice, good pricing, good feeders
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July 2023 by JR Fleming
Bought two tarantulas here and will definitely be back for more. Great prices, healthy animals, and helpful, knowledgable staff. 10/10, y'all rule.
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May 2023 by zachary berkowitz
Helpful and friendly staff that know their stuff!
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April 2023 by Jimmy Blann
Great staff willing to work with you. Yeah, crimson Day Gecko.
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April 2023 by frankda tank
This place has been taking care of our needs for years now. Not only in feeders but with all the animals we own to date. They are fair and very knowledgeable. Local and great!
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March 2023 by Brandy Johnson
My daughter (16) has been wanting a snake for years. Recently, she had decided it was time. Thankfully, I've known she was ready for a long time!When entering this store, we were slapped in the face with big time stinky reptile tanks. I've never been to a reptile store, but it seemed like too much. We circled the store a few times, looking at all the cool things without fur....ew, except maybe the spiders. Definitely not the cleanest of stores. ?The bummer was that we were never greeted or asked if we needed anything. The two employees who were sitting behind the register and talking and laughing never gave us time to ask for ourselves. They were very friendly with some other people, but couldn't care less we were there. Shame. We went and a few minutes away and bought from a store that greeted us, asked us what they could do for us, and showed us how a pet store should be run.
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March 2023 by Andrew Wutke
Went here to look for a new python. Their selection and some pricing are okay. Their customer service is pretty much non-existent. We walked around for about 20mins looking before finally having to go basically force someone to come help. Mind you, we were the only two in there with four employees just standing around talking at the counter.
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March 2023 by Trinh Do
Jack and Jason are extremely knowledgeable in their field and can answer ANY questions anyone have about geckos, snakes, small reptiles and even smaller insects. They are patient, kind, and overall good teachers. Sometimes I come in just to speak with Jack or Jason because I have so many unanswered questions. I come at least once a week for crickets and rats as well. This reptile store has it all; products and knowledge! I would recommend this specific place to anyone looking to begin a terrarium or to gain insight on how to make your terrarium better. I’ve never had a bad experience here.
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March 2023 by Kendra Colgate
Great experience. I even enjoyed the woman disgusted by the bugs she was purchasing. The gentleman made her comfortable and was willing to help her laugh through the process. I'm excited to go back. Thanks! Sincerely weird lady talking about mushrooms and her strange obsession with them.
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March 2023 by Vanessa Lopez
We got 2 axolotls from there and they were so nice with all the information for us to take care of them really cool place
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February 2023 by Em Tomlinson
Came in looking for a specific medication for my sick Axolotl. Even though they didn’t have it in stock, they gave me some great advice about how to treat the issue with alternative methods.
