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February 2024 by Rusty H.
After over 30 years our entire family cancelled our Firestone credit cards and will never use you again. After MULTIPLE botched jobs we cannot trust this location anymore. The GM is unethical, un empathetic and has no business being around other human beings. Don't believe me? Go check the ridiculous amounts of BBB complaints just this location has. I grew up miles away from here and at the age of 42 the presence of this location in our neighborhood disgusts me. My father and 4 of my brothers will never give Firestone another penny. Do not waste your time here! Go across the street to Bending Wrenches. They answer their phones unlike this location. They have courteous employees unlike this Firestone. They quote you realistic pricing and completion times and have an app you can see your bid on and accept and pay right in the app. The Firestone employees can never give an accurate bid, they don't answer their phones, always have a problem paying with the Firestone card. This place needs to close down and leave Arvada. You are not wanted / needed. Real companies have arrived to service our city.
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January 2024 by Ally Johnson
I went in because my engine was misfiring. I told the tech at the front that I thought it may be the spark plugs and that I needed an oil change as well. The tech told me that it sounded like a transmission problem, and they do not fix those but that he would do the oil change anyway. So I stupidly let them do the oil change. I took it to somewhere else and guess what. IT WAS THE SPARK PLUGS. Not to mention that the new place I took it too told me that my oil was leaking everywhere into my engine. Firestone did not mention anything about my valve cover OR oil filter housing leaking. And when I got my invoice, there was a recommendation to replace the spark plugs. Not only did Firestone majorly mess up the oil change, they refused to even diagnose the problem with my car. If you want to waste your money and have someone do more damage to your car, this is the place to go. Firestone has lost my business indefinitely.
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January 2024 by Kim Tossava
The techs were very clear with the issues and explaining the work that needed to get done. Once we approved the work they got both our cars back very quickly. Mikael and Armando were very professional and great to work with when explaining what needed to be fixed. Thanks guys.
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January 2024 by Amisadai Acosta
I had a wonderful experience. I got an oil change, brake inspection and alignment in two hours. The technician went above and beyond to make sure my vehicle was running correctly. Rob the customer services technician was able to teach me how the read the alignment sheet and was knowledgeable about the with that was done.
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January 2024 by Bill Rowe
Mikeal was very understanding of my plight. He helped me explained the process of repair and the time it would take. He was very polite and all his information was 100% accurate.
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January 2024 by Sophie Schwedland
Honest, quick & efficient. Done at promised time. Gave me report I asked for. Even already had the coupon I had already applied!
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January 2024 by Stephen Wertz
I made an appointment to have my tires replaced for 8 am and said I would like to pick it up later that morning. I was never told that there were vehicles from the previous day that were ahead of me. I didn't hear anything until I called to check on my car. I was told that I needed 4 new tires. Was not what I wanted but went ahead. Did not hear anything until after they had closed at 6:30ish that my car was finished. When I went in to pick it up the next morning. The guy at the desk, Michael Gay, was extremely dismissive and rude. There was no apology for how long it took until I asked about why and even then it was rude and dismissive. He blamed it on his manager and said I should take it up with him.My mother and I both have used Firestone in the past but never again. This is the second bad experience I have had with this store. Plan on leaving a bad review on yelp and any place I can leave one. I spent $1100 and to be treated that way is inexcusable.
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January 2024 by Jeff Renfrow
It was a seamless experience. Very professional and courteous interaction with Mikeal (Spelling?)
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January 2024 by Megan Stairs
We had two vehicles scheduled to come in and we don't live close by so making a trip into town. Our plans had to change last minute and reschedule, Rob, Tristen and team worked with us to get us rescheduled effortlessly and quick. Both vehicles had the work done promptly including very needed additional maintenance. The team communicated frequently during the day and kept us informed on repairs and timing. They completed both vehicles same day. The whole team has team has been courteous and professional. I would highly recommend the Lake Arbor Firestone.
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January 2024 by David Martinez
I brought in my car for service, and although the work was done, the check engine light persisted when I picked it up. I left it overnight for further inspection, a minor inconvenience. I'm grateful the technician identified and addressed missed corrosion, preventing the code from clearing. Instead of suggesting other issues for more money, they were honest. The price seemed fair in comparison to other quotes I received.
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January 2024 by Mickey McGrenaghan
Booked an appointment for 12 noon. Arrived 11:45. Went across the street to Target and shop.Got back to the Firestone office 12:45 pm. My car still in the lot untouched. I booked noon 'cos I work 1:30. Surely enough time. I had to take the car and leave for work. He grabbed my keys and slid them to me with not one word of explanation. Terrible customer service and he looked like he did not give a toss. Just a warning that making an appointment doesn't mean a damned thing.
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January 2024 by Erline Winn
Great customer service
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January 2024 by Sue
They are always very helpful and knowledgeable. Mikeal was especially helpful! Even though they were extremely busy, and it turned out, we needed more work done than we expected, he was able to make sure everything was completed the same day.
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January 2024 by Jackie Meyer
Excellent and prompt customer service! Order my replacement tire and had me on the road in a day.
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December 2023 by Laya Buchanan
Leave it to mechanics to squeeze every cent they possibly can out of people, especially women
