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October 2025 by Lisa Boyer
Terrible customer service from the account rep. He and his manager gave me completely incorrect information about a trust account I needed to establish. Very disappointing after 30 years of loyalty.
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May 2025 by Michelle Brandstetter
This branch definitely has the A-team! We've banked with FirstBank for over 30 years and, while not all branches offer the same stellar service, the Ward Rd branch always provides a welcoming environment and their focus is on what they can do, not what they can't do. Amazing group of people!
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April 2024 by D K
The shock and disbelief on the face of the receptionist combined with the disgruntled looks of several employees behind their desks was of Shakespearean quality. It was almost comical. It was as if I had committed a war crime on the steps of the capital. What was my sin you may ask? Attempting to walk into the lobby two minutes before the branch opened only to be stopped by the auto doors not opening...
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February 2024 by Kaylee Klinger
Banking Debacle: First Banks Three-Branch Odyssey of DespairTitle: "Banking Debacle: First Bank's Three-Branch Odyssey of Despair"Rating: ⭐️☆☆☆☆If you're in the mood for an exercise in frustration and a crash course in outdated banking practices, look no further than First Bank. My recent escapade attempting to make a simple deposit turned into a three-act play of disappointment, showcasing a bank seemingly stuck in a time warp of inefficiency.Firstly, the absurdity of having to physically drive to three different bank branches in an era where online banking is the norm is baffling. First Bank apparently missed the memo that customers expect convenience, not a wild goose chase across town. The sheer lack of consideration for their patrons' time is astounding.Now, let's delve into the pièce de résistance – their ATMs. I half-expected a red carpet to roll out upon arriving at each branch, given the grand spectacle they made of failing to accept my deposit. Not a single ATM at any of the locations was willing or able to perform this basic banking function. It's as if First Bank decided that joining the 21st century was optional, and their ATMs were mere decorative artifacts rather than functional tools.To compound the frustration, the absence of any staff or signage offering guidance was the final blow. Navigating this three-branch Odyssey of Despair felt like being stranded in a desert without a compass. A basic level of customer support was nowhere to be found, leaving me to grapple with the fallout of First Bank's inadequacy.In conclusion, if you relish the idea of wasting time, gas, and patience on a futile journey to make a deposit, First Bank is the place for you. This three-branch debacle showcases a breathtaking level of incompetence and a complete disregard for modern banking standards. Save yourself the headache and opt for a bank that respects your time and understands the concept of functional ATMs. First Bank, consider this your wake-up call – customers deserve better.
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November 2023 by Ted Matthew
Josh is amazing, really helped me understand HELOCS. Also, thank you for allowing me to put my foot in my mouth.
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October 2023 by Tigg Young
Yep. That's a bank. I'd give 5 stars, but I think they should work a little harder for that 5th one.
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October 2023 by Gwen Rags
Nice people good service
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August 2023 by Valerie LeBeau
My favorite bank branch. Friendly and efficient. Kelsey Beaman is amazing. No matter how busy they are, she makes sure to greet anyone who needs to be greeted and multi tasks to help people get what they need done efficiently. I've had very different experiences at other banks.
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August 2023 by Cindy Williams
Anna was wonderful and very patient working with my mom who is in early stages of dementia.
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July 2023 by Cj Martin
Good people. Good service.
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June 2023 by Filipino American
Can you please the Zelle need to remove what you guys recommended because Zelle is not helpful at all. I ask for disputed not even helping only says wait for 10 days and after that I never heard back the refund until 30days .This is not helpful at all . So lose your money to Zelle if you sending the wrong account you ask to the bank to dispute it and it never help ??I will transfer different bank and close my bank here very disappointed. Please Zelle remove zelle!!!!!!
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May 2023 by Paulette Young
Yep. That's a bank. I'd give 5 stars, but I think they should work a little harder for that 5th one.
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March 2023 by Angela F.
Do Not use this branch! They are incompetent! I went in to get a cashiers check and Alexandra said my deposit from a week ago hadn't gone through yet and they wouldn't give me my money. This caused all sorts of problems, being as I was supposed to deliver the check to the auto dealership that afternoon. After explaining my situation to the dealership, I went to a DIFFERENT branch the next day. They said, that my deposit had gone through a week ago and they'd be happy to issue me a cashiers check! I will NOT be using this branch anymore!
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March 2023 by Gwen Ragla (Grizzler6)
Nice people good service
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October 2022 by Homer Wall Chiropractic Physician PC
The staff are always very friendly, helpful and competent!
