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March 2024 by Michael Sciacca
This location employs a bait and switch approach to reservations.I made my reservation three weeks prior to picking up the car and reserved a standard sized car. This should have given them ample time to ensure my reserved car size was available.When I arrived, they only could offer me an SUV or a luxury car which were a minimum of $16 per day more than what I reserved. My choices were to either pay the daily fee or walk away (literally as my car was in the shop at the time). I asked them to contact me if a cheaper car came available. No one contacted me for the duration of my reservation. I contacted the location (after contacting Hertz and being told I had to speak to the location directly), and the manager had JUST stepped out. I received no return call from the manager.
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March 2024 by Jesus Arevalo
Excellent service
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March 2024 by goyanks007
Not sure what the negative reviews are about, since this was an easy and efficient rental process. I have all my info saved in my Hertz gold account, so the friendly employee checked my ID and showed me to my car. He didn’t try to upsell me on collision insurance (FYI your regular auto insurance provides primary coverage on rentals and most credit cards provide secondary coverage) or fuel packages or any of that stuff. I was on the road after just a few minutes.The Chevy Malibu rental car was clean and spacious. The rear seats folded down to fit our ski gear. Only downside was that this 2023 model did not have blind spot monitors on the mirrors (maybe a chip shortage issue), but not a big deal unless you are in a neck brace. I called the branch about returning the car and getting a shuttle to Broomfield to pick up my car from the shop. They directed me to the Broomfield branch, who let me drop off my rental directly at the auto shop for no extra charge and leave the keys with the shop. Super easy! Hertz emailed my receipt a few hours later.If you need a rental for driving in the Front Range (or to the mountains when the roads are clear), I would totally recommend this Hertz branch. If I was driving to the mountains on snowy roads, I would have called ahead about AWD availability. The neighborhood Hertz branches are easy and friendly to rent from, but they have a smaller vehicle inventory than airport locations, and rental cars such as mine get shuffled between branches frequently.
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March 2024 by Chad Young
I have rented from Hertz for many years. I thought they were a reputable company.I rented a vehicle from Arvada CO to go to Salt Lake City UT and return back to Arvada.I was prepared to drive it back to Arvada, but I asked the Salt Lake office if they could waive the drop fee. The agent got the general manager. I was told they could waive the fee since they need all the large suv's they can get for ski travelers.I was told my final bill will be around $780 for the 13 days, but when the bill was processed, it was $1744.I called the customer service and then the billing department. I was told that the Salt Lake GM wasn't authorized to waive the drop fee, and it couldn't get refunded.Well, that is a load because I had them waive a drop fee before. I dislike being played! I'm frustrated because I don't see a way out of this!
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January 2024 by Mark Garcia
Friendly staff, good service.
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December 2023 by Jayson Nevins
Friendly staff, quick in and out service
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October 2023 by Melanie Ohrns
Guys there at the rental location are great and tremendously helpful.However their 800 line to extend rentals--- those people are useless.
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September 2023 by Emily Sutton
My husband and I needed a rental unexpectedly after our car broke down. We had a great experience at this location! The staff is incredibly friendly, professional, and helpful. They made a stressful week in our lives way smoother.
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August 2023 by Candice F
Noah assisted me with my rental today and he was professional, kind, and helpful! This was the best experience I have had with Hertz!
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August 2023 by Candice F.
Noah assisted me with my rental today and he was professional, kind, and helpful! This was the best experience I have had with Hertz!
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August 2023 by David Furtwengler
Reserved car 3 weeks in advance. Was informed at time of rental pickup no car would be available. Asked them to let me know when a car would be ready and to contact me. After 4 days and 2 more follow up requests made on day 2 and 4, still no followup and car. Would not recommend this location. Understand challenges with car availability. Except a reservation usually means a car will be made available and the lack of followup is unfortunate.'
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August 2023 by Chloe D
The process was very quick. No problem with dropping off my rental after working hours! I loved that they spent time to give me advice on which car should I get judging from my driving experience.
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June 2023 by Daniel Beauchemin
Excellent help. Didn't have any cars when we went. They called other rental places to help us find one.
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January 2023 by Susan Corner
Everything went very smoothly with our car rental in December! I only wished our car had heated seats because it was-14 degrees!! Love Hertz Gold!
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January 2023 by Joshua Ebenezer
Christopher was very helpful and friendly and gave us a 4WD upgrade for free to deal with the snow. Staff went above and beyond.
