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April 2024 by Jordan Blanco
Great communication and great people.
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April 2024 by Aaron Bedwell
Vehicle looks great and was done in just over a week. They had to do a bit more work than originally thought but glad they were thorough. And they communicated well throughout.
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April 2024 by Casey Goodson
Great job. Car looks great, professional staff, and the car delivered early. All around great job.
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April 2024 by An z
The customer service was great! But the attention to deal and repairs definitely have room for improvement. I it took some time to get my vehicle back to "post collision" condition as I had to take back to have it squared away. They tried to make things right with some issues I had found when getting it back like parts not installed before trying to return it bit noticed my front console display was scratched up along with a little gouge in the steering wheel. It looks as though someone tried to pry the wrong spot to remove my head liner gouging out plastic near the reading lamps. I understand this work isn't easy, but if they had been a little more carefully it would have gone a long way. I believe they used several old parts that were involved in the collision as there is a chip in the passenger head lamp,missing clip on the passenger wheel well and the hood definitely doesn't align, a very noticeable gap difference. I honestly just wanted my vehicle back at this point. They did a great job with the hail damage, but the attention to detail and carelessness with the initial return was upsetting.(Marked up headliner) I admit the customer service was great, but the repairs weren't so hot. I believe just as myself, they just wanted my vehicle out of there. I appreciate them trying to make things right, but in the end, I'd maybe recommend them for an older model vehicle, but definitely wouldn't for a newer vehicle.I just noticed behind my front seats they cut the floor with a razor to I assume take off the skid plate but they never replaced the anchors.
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March 2024 by John Bell
Save yourself a bad experience do not use carstar
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March 2024 by Alyssa Von Lehman Lopez
CarStar was professional and communicated well throughout the time they had my car. The repairs look great.
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March 2024 by Ashley Williams
This CarSTAR location was amazing! Professional, great customer service, and was easier to work with than the insurance that had me use them. I was so grateful for their constant communication and helpfulness. Would recommend to anyone!!
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March 2024 by Sal & judy Gonzales
Took my car there they were great,fixed problem and we're sent on our way.??
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March 2024 by Johny Ramirez
Great service!
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March 2024 by Matthew
They did a great job on my Tesla but waiting for parts to complete the vehicle took long. Overall, I would recommend to my friends and family.
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March 2024 by Colby Lindfield
All around great service. Touched base through out the process and finished way earlier then expected. Everyone was amazing and will be going here everytime some one stupid hits me.
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February 2024 by Hilda Crezee
Friendly staff. Outstanding service! I recommend CARSTAR for any repair needs.
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February 2024 by Jason Smith
Took my 2023 Tesla Model X for repairs. Carstar was just amazing. Got in quickly, the estimate was accurate, and the work was flawless. They even got it done a day early. Molly at the front desk and Derrick the technician were outstanding.
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February 2024 by Harold Hoffmeier
Molly was great to work with, very friendly and polite along with being professional. David was very friendly and thorough when going over the details with me. They were very nice about keeping me informed on the process and was right on schedule
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February 2024 by L Mitchell
This company has had my vehicle for more than 90 days. When I scheduled my appointment they told me they would do an estimate two weeks ahead of time because I am a small business owner and I have to have my vehicle to work but when that time came they denied they agreed to that stating they don't do that until its able to be disassembled. I dropped it off for a scheduled appointment on 11/7. They refused to give me an estimated completion date. It needed a frame replacement, per my suspicion, and it would take 2-4 weeks to arrive. I requested my vehicle be returned while I waited so I could continue to work and they denied because they were going to continue with other work during this time. The frame arrived the week of 12/1 and I was then informed my vehicle had been sitting untouched the entire duration from 11/10-12/5. I was told it was going for the frame swap that week. After 2 weeks I made more than 10 attempts to get an update. They promised to return my calls and did not. On 12/19 I was informed they still had not started the frame replacement with their reasoning being "we have a very small mechanical team and only one lift." At that time I asked about a known suspension issue and was told they did not find any issues. They said they were waiting on a frame mount and other than that all parts were in and all body work was completed. 1/23 I was informed all collision work was completed including the cab being on the truck except "buttoning up a few things" and replacing the bed. They said they actually did find a suspension issue after all and needed the bed off for the repair. I gave them the information for my warranty company and asked them to submit paperwork for approval. My truck sat for more than 5 business days with zero communication about the warranty. They told me they submitted the paperwork to my warranty company but when I called the warranty company I found out that information was untrue and they had not submitted anything. I asked for an update on this situation and was then informed they had lied about the body work and they were still waiting for a bumper that I was told was already installed. I was informed at this time that the cab actually was not on my truck yet and the information they provided previously was also false. Over two weeks I asked for updates and they refused any information regarding the warranty. On 2/6 I was informed they replaced the suspension part without my permission or knowledge that the warranty company had even approved it. They said they will take care of the $200 warranty deductible but I will still owe additional money. Per the motor vehicle repair act they are required to give an estimated completion date and are not to do work without my approval, both of which they have violated. I have asked to speak to management several times and they ignore my request. I spoke to the manager, Wayne, one time in the last 90 days and asked how we can make this right. His response was "I'm going to make this right by fixing your truck and giving it back." I regret using this shop. Their negligence and lack of capability to handle the volume of repairs they take in has cause significant financial distress to my business by having my truck sitting on their lot for weeks untouched. I now see there have been other similar reviews since my truck has been in their possession. Do yourself a favor and trust the negative reviews you see. They do not care about their customers and they will tell you whatever you want to hear to get your business. When they are wrong they will not find a resolution to your issue. I have filed a complaint with the BBB, Attorney general, and their corporate office.
