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June 2024 by KEITH SANCHEZ
Very unhelpful. This bank is terrible, and especially this branch. Save yourself a lot of frustration, and go somewhere else that might appreciate you.
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May 2024 by Tommi Varela
I’ve had a lot of trouble starting a line of credit when I had none. This was at Bellco, capital one and my last key bank location. Apparently I had to bring in a copy of my original social security card to verify who I was and this was the only bank I found that did the leg work to help figure that out. I can now finally start building credit only because they took helping me farther than any other bank has, and I never had to breath down anyone’s neck to get it solved. I’ve also been treated with respect and kindness every time I’ve been in.
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March 2024 by Bobbi Bickford
Really disappointed with the fraud department I get punished for a mobile check that I didn't know was fraudulent or a scam thousands of scams take place and yes I was a victim of foul play and after being on the phone with the fraud department this morning around 9:20am to about 10 o clock I get told that my account is being closed and that I can decide to either come and get my cash from any keybank location or have it mailed out and I told them on the phone that I will be there and I get to the bank to talk to the bank teller she calls the fraud department and then gets told that they have already mailed it out so I didn't even get a chance to get my cash and I have a pet deposit to pay, I am almost out of food for me a family member who has a tape worm or something going on and the cat at home and I am about to be nailed with a 30% cancellation fee for an appointment because I don't have the funds if I could give this bank a zero I would because this is wrong and I am going to encourage others to never open an account with this bank.
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January 2024 by Chaz Martinez
Worst bank ever
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January 2024 by Jennifer Pepper
Rude, slow, ATM is always down... we've had enough..switching banks this week
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June 2023 by Meredith W.
The manager who helped me was very condescending I want my money back lol she gave me a credit card instead of a personal loan
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April 2023 by melissa moreno
Since 4pm today I have tried to call and get help on one of my accounts was put on hold, then called back put on hold again and they was hung up on. Just a simple account question no one was there to help. Not to mention they let you know no updates on your accounts. I had the worst banking experience at key bank. Would never refer anyone to go there. Not to mention the atms are awful and never work. The people who do work at this location are rude and in a rush for the next person. Worst bank experience as well as customer service
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December 2022 by Ryan Urban
Absolutely the worst service I have ever experienced with a bank. We opened up an account with Key Bank 4-weeks ago. Prior to leaving the office, I noticed the account name was incorrect. I asked her to fix it and Arie (banker) said that she will have it fixed immediately. Well that did not happen. I got 3 checks in the mail with the incorrect name about a week ago. I still have not received a debit card. We also asked to open up a credit card with them 2 weeks ago and they still have not ran a credit check. Absolutely the worst service that I have ever experienced. My advice for you is to run and take your money elsewhere.
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November 2022 by Chad Brown
Came back to KeyBank to give them another chance and had a great experience with Joe Hoover opening the account. Joe gets 5-stars because he was great but what happened afterwards is the terrible part.After walking out that day from opening the account, everything went downhill VERY fast. Our account has been flagged and they cannot provide an answer as to why or release the hold on our account. I am EXTREMELY unhappy with the service and am second guessing coming back to this bank in the first place. It has now been 8 days since we opened the account and we have not had access to it since! I'm sure if we had several thousand dollars in our accounts they would resolve this quicker... If the issue actually gets resolved, I may come back and update this review but for now, I wish I could give them 0-stars.
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June 2022 by Arianne Little
The worst experience I've ever had with a bank. Been there only a few months and ready to jump ship. I over drafted by a few dollars and thought nothing of it as I had the money in my savings and moved it over to cover it immediately. That one mistake has cost me 160 dollars. They charged me an overdraft and THEN processed transactions I had made before the overdraft. After that I called to figure it out and was told I'd get a call the next day. 3 days no call so I call and leave a message.. 3 days still no call and now they've charged me even more because it wasn't handled yet lol. I call and am basically black mailed into opening a line of credit. Told they'll only negotiate the 160 on fees if I open credit. I tell them I cannot get approved, so now they won't and can't negotiate?I then sit on hold for an hour with zero answers and request they call me the next day with answers as my phone was dying... No call. Nothing. This has to be illegal. I spent a few dollars, has back in within a few minutes and am now being charged insane amounts. RUN.Edit to add: one month later and they're still playing around. I get told I'll get a call in a few days and never do and when I call they say "we are working on it" again RUN.
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June 2021 by Serena Scott
Always very friendly and helpful!
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March 2021 by Derek Jones
The individuals working here have no knowledge of what they are advising on.
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February 2021 by Randall, Michele & Joshua Grimes
Always helpful and friendly with all of my banking needs.
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December 2020 by Courtney R.
If it was possible to leave zero stars, I would. I am not impressed with this location. My advice to Keybank is to hire tough. The employees at this location are only there to fill a position and it shows. Are you looking for a better bank with highly trained workers? Go elsewhere.
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November 2020 by Brian M.
Gene and the rest of the staff are great! I've had accounts here for over 10 years. I've needed notary services, reversal of overdraft fees and good customer service.
