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August 2023 by Bryan B.
Full of Bait and Switch pricing. CO needs to ban digital only coupons like several other states have already done if large corporations like King Soopers choose to continue these terrible practices.
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April 2023 by Belle W.
I have bought magazines and books at this King Sooper's for the last 10 to 12 years. Now they have gotten rid of all that except magazines in the check out lanes. There are many aisles of alcohol and wine. Alcohol, especially, kills so many people, destroys families and children are hurt.
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May 2022 by Nik H.
Simple, in covid times all we hear about is how store workers are mistreated. My experience is the opposite. Store employees being consistently rude and management that is about the most unhelpful and least customer centric around. This is based on years of experiences at this store including most recently when at 1pm in the afternoon I need to return a product but since the customer service counter was closed (until 4) the manager couldn't figure out how to handle a return or exchange. She also cared less that I had just wasted 30 minutes of my day going to her store in the middle of the business day to take care of a simple return. Meahwhile she and 3 other managers standding in the front of the store watching the self check line.
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April 2022 by Eric Q.
ClickList at this store is run by some of the more incompetent people here in Arvada. Zero sense of urgency, zero cares. Delays more often than not, ridiculously screwed up orders. Have been told to come back an hour or two after my pickup numerous times. The list goes on. You guys are an embarrassment. Get your s*** together.
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December 2021 by Skyler W.
I'm surprised to see many random negative reviews. I've had a good experience with this store. The King Soopers app is helpful when looking for an odd item, but I find things mostly easy to find. I find Checkout is fast given it is a busy store.
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October 2020 by Christine M.
The customer service has gone down hill. Time after time, many the checkers are rude or impatient or both. I'm sick of it.
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July 2020 by Beth B.
If you're worried about masks and COVID-19, find a different store. I shop at this location a lot and spend well over $1k per month. I'm about done. Every time I go there are numerous employees wearing masks under their noses or even on their chins. I have called management, talked to customer service, emailed corporate office. No change. I reported to governor's office and health department. No response. I see the same thing at every King Soopers I go to. We travelled a couple weeks ago and went to a King Soopers in Durango. Same issue. Clearly King Soopers/Kroger does not take the mask order seriously. Blatant disregard.
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June 2020 by Mark M.
King Soopers Is using the coronavirus as an excuse to maximize profits and screw customers over!! They have this policy going they will not except any returns!! Even now in June!! Other stores like Costco wouldn't even think of trying that but these guys are doing it to maximize profits!! I brought back some bread today that I bought a couple days ago that is moldy even know the sell by date is a week from now!! THEY REFUSED TO EXCHANGE IT!! WE WON'T TAKE ANYTHING BACK. AND POINTED TO THEIR STUPID HAND WRITTEN SIGN!! DON'T SHOP AT KING SOOPERS!! A company that is using this as an excuse to maximize profits by not excepting returns of defective and moldy items!! If they think that is what is needed and not to accept returns they should have somebody follow every single customer around the store and then anything they touch and do not buy like look and put back on the shelf they should throw that item away and follow every customer to make sure this happens!! Basically their policy is a joke and only meant to maximize profits so no one can return anything!!
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May 2020 by Mark A. W.
Horrible customer service today and no help from the Manager. Tried to exchange a non-food item with the receipt (air freshener refill) that was the wrong brand for the correct product and pay the difference and was told by a very rude woman at the customer service counter that, due to the Corona Virus, King Soopers does not accept returns of any kind. Avoid this store at ALL costs - they don't care about your business and use the pandemic as an excuse not to exchange items purchased there. Go to the store on Ralston and Independence or 64th and Ward instead.
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April 2020 by William W.
Mixed bad. The pharmacy staff is awesome. The checkout staff (the ones who have been around for years) are helpful and they know their stuff. The store is clean. Why a "2"? Only 4 days ago Kroger mandated masks for staff - they were weeks late to that conclusion (e.g. compared to Whole Foods). They have yet to encourage customers to mask up (not even a sign). I have to wonder how many customers and staff will die because they were exposed to some checker's or bagger's sneeze here.
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April 2020 by G. K.
Good prices and you can use your King Soopers fuel points here
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February 2020 by Leo S.
I really like this location. Unlike others this one seems very customer friendly. Lots of clearly and no long lines. Store is clean inc bath rooms
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January 2020 by Laurie H.
I would give them a negative if I could. They were not customer oriented at all. not helpful, do not care about their customers. They are racist and served all the whites first. They kept me waiting more than two hours to get my prescription ready. With all the options out there as far as where you can take your prescriptions I would recommend going somewhere else. terrible...will never fill another prescription here.
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December 2019 by Bob K.
This store has really gone down hill. Workers are rude, especially the ones blocking aisles with the giant carts for online orders. In store customer service sucks! Yesterday took the cake though. Ran in quick to grab mushrooms to add for a dish for Christmas Eve dinner and employees were grouped at the front of the store arguing and yelljng at each other...the blame game. New manager was just standing there. Couldn't get out quick enough. Can't remember the last time I went through a check out lane, use self service so I don't have to deal with their clerks. May start going to one at Candelas .
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May 2019 by G. Kunkel
Good prices and you can use your King Soopers fuel points here
