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February 2024 by Bryony Jordan
The clerk that waited on me was Leslie very very nice woman. I'm in a wheelchair and she helped get in the door and then found me the best deal. This girl needs a raise she was aweaome
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November 2023 by Vicki Bennis
I needed a new phone and I've never heard of this brand, Viko but the manager sold me what I could afford. I wouldn't recommend this phone
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August 2023 by Crystal Kramer
This store is slow and don't know much but metro it's self is awesome
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July 2023 by WS A
Overall phone service is terrible msgs not arriving right away sometimes taking up to 2 weeks to arrive when you try to call them during business hours you can't reach anyone. I called the supposed stores number which was supposed to be the stores number a person overseas answered and was no help at all. I'm changing service as soon as possible
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March 2023 by Chris Roder
Very nice down to earth employees treated with respect and a nice place to go to
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February 2023 by Richard Poggi
I pay my service here at this location every month in person I go by it all the time so it's convenient cost more course than paying online but the young gentleman that works there sold me a tablet for an extra $15 for the month no biggie I had a slight accessibility problem in my settings and don't even know how I did it but hey it's corrected I know what I did and I won't do that again thanks Metro
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January 2023 by Edgar Escobedo
Great customer service specialy now that they are under new management love it
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January 2023 by Sean Bennett
Clean store manager of store was very helpful fixing the tech problem I was having
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December 2022 by Kimberly Kammann
It was a very positive and great experience it was also my 1st time in that store.I up graded from another store and was given the advice of the reval phone being a great phone at a cheap up grade cost... I also invested in the actel tablet so after spending way over $100 3 weeks into my new items and plan the phone over heated the tablet just went out wouldn't turn on I call the store where I received the items to be told I can't exchange on a up grade well NO ONE INFORMED ME OF THAT TELL AFTER THE FACT. SO I JUST THROUGH OVER $100 AWAY BASICALLY.I decided to go to another location to see what they say. The Manager came forth and took over regarding my situation HE WAS ASSUME A HISPANIC MALE THAT I UNFORTUNATELY CANT FIND WHERE I PUT HIS NAME AND A YOUNG GAL WHO WAS VERY NEW TO THE JOB . There was a 3rd young lady there also who was just as great as the other 2 she jumped right in to help the new gal if she was stuck in checking me out. So the whole crew was amazing. I left the store with a new different brand phone and a tablet for under $100. I was definitely amazed. I highly recommend this store and their staff!!! They are polite respectful considerate and you will leave feeling good about what ever you purchased or received fr this store.GREAT JOB ALL 3 OF YOU THANK YOU AGAIN.....
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October 2022 by Kimberly Cirinelli (Kimmy Cirinelli-Kammann)
It was a very positive and great experience it was also my 1st time in that store.I up graded from another store and was given the advice of the reval phone being a great phone at a cheap up grade cost... I also invested in the actel tablet so after spending way over $100 3 weeks into my new items and plan the phone over heated the tablet just went out wouldn't turn on I call the store where I received the items to be told I can't exchange on a up grade well NO ONE INFORMED ME OF THAT TELL AFTER THE FACT. SO I JUST THROUGH OVER $100 AWAY BASICALLY.I decided to go to another location to see what they say. The Manager came forth and took over regarding my situation HE WAS ASSUME A HISPANIC MALE THAT I UNFORTUNATELY CANT FIND WHERE I PUT HIS NAME AND A YOUNG GAL WHO WAS VERY NEW TO THE JOB . There was a 3rd young lady there also who was just as great as the other 2 she jumped right in to help the new gal if she was stuck in checking me out. So the whole crew was amazing. I left the store with a new different brand phone and a tablet for under $100. I was definitely amazed. I highly recommend this store and their staff!!! They are polite respectful considerate and you will leave feeling good about what ever you purchased or received fr this store.GREAT JOB ALL 3 OF YOU THANK YOU AGAIN.....
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August 2022 by chuck chapman
You ever drop in on a friend without telling them? Your greeted nicely but you can tell you are not really welcome? This is how I feel at every T-Mobile store I go into
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August 2022 by Renee Vigil
Only issue was it was half hour before closing and female worker did everything to ignore us then stood at the register looking irritable...smh
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July 2022 by Luis Canales
Visited Tuesday morning right after opening, about 10:15am. Only one staff member visible. He was assisting another costumer ahead of me. I walked in with my 5 year old son and waited around for assistance. I helped the person in front of me since he didn't speak English well, and I could see that the Metro employee was just not being helpful at all, showed no sense of urgency or even empathy. After waiting around for about 10-15 mins, Metro employee finally asked what I needed help with. I wanted to separate the 2 lines of my family plan into individual ones. He said he couldn't do it there and that I needed to call costumer service.I asked why, was he not certified to do this process? Or stores couldn't do this? He said he just didn't know how to do this. (I confirmed with the main line at Metro that stores should be able to do this in person).One a very hectic family and professional morning, I wasted valuable time and returned with negative view on this store, who have acted like this in my last 2 visits as well (different people) over the last couple of months.In contrast, when I called the main costumer service line, they were helpful, professional, and enthusiastic. They were very disappointed to hear about my experience at the Ralston store and assured me they would take the right steps to correct these issues.
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July 2022 by sheila schaar
The store was closed in the afternoon on a Saturday. Rarely open during business hours
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June 2022 by Helen Tafoya
Yoselia was very helpful. The store got packed and she acknowledged everyone that came in. She was Great!
