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March 2024 by Sam Compton
The caregivers are nice. However, the billing department is incompetent and disorganized. They do not use online bill pay, you cannot pay bills in person, and the staff will redirect you 4-5 times to pay your bill by phone. Also they have difficulty properly preparing insurance paperwork.
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January 2024 by Anthony H.
My mother, who was in an accident, used this facility. She has great insurance through her partner's Union job and has never had an issue with submissions.MSH-PT submitted the request, but it was found that they sent it to the wrong address. We notified the PT office of the mistake and again gave them the correct address with the direct number to the insurance rep.my mother was never contacted... they have her cell phone number and could have easily remedied any issues with one phone call to her or the insurance company.She assumed all was fine.UNTIL my mom was served a Notice to Appear in court, now, she faces over $1000 in court fees and the full amount of the PT.At best, their office staff does not have a good protocol with follow-up or concern for the patient- regardless, it has caused a poor woman much grief, stress, money, and NOW a court appearance as she navigates recovery...I expect that the office will say that they have never had this kind of issue before... but the fact of the matter is, they do now. And it could have easily been avoided with proper follow-up and oversight.We are actively telling people to avoid this place.
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July 2023 by Greg Gustafson
Sheila Morton is awesome and was super helpful in enabling me to get my wrist back to full functionality after a recent sports-related fracture. She's highly skilled, a great communicator, and was very encouraging. I am extremely pleased with the quality of her care and physical therapy, and of this clinic. I would highly recommend Sheila Morton and Mountain States Hand and Physical Therapy to anyone recovering from a sports injury.
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May 2023 by T
Elizabeth was far and away the most thorough, knowledgable, and thoughtful care provider I've ever had the pleasure of working with. She gave all my questions equal consideration and was very practical and straightforward about what what to expect over the course of my treatment.The depth of her expertise was apparent as soon as our session began and at no point did this quality waver or degrade over our long consultation. I am more optimistic than I've ever been regarding the potential improvement of the issues that brought me to this clinic!
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April 2023 by Heather M.
Pam was great. She was able to answer any questions I had and I walked away with a list of PT exercises to work on through my long recovery. Looking forward to my next appointment.
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April 2023 by Greg G.
Recovering from a skiing fracture, and Sheila is awesome. Great communication, skilled, and patient focus. Highly recommend!
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March 2023 by Kathy Sommer-Buss
I met Pam over 25 yrs ago after a car accident. She has remained my “go to” person for anything that has come up- I’ve had my share! She isn’t just my PT, she has become my friend! She really cares for her clients. I have benefited greatly and continue to do a host of exercises she has shown me to enjoy my life! I highly recommend her!!
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March 2023 by Brent Marceca
The therapist made us feel like we were a burden to be there and couldn't wait to move onto the next patient at each appointment. The last appointment the therapist was 20 minutes late she didn't apologize just had my son come to the back. She was going to cut his time short until I advcoated for him. For this reason and others I do not recommend this facility.
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March 2023 by Gabby Feltz
Great experience, loved it there!
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October 2022 by Cathy Ortolano
Was reluctant to go to more therapy.... Doctors said Go, I said NO. Sister said Go.... I went. I am so glad I did. I have a traumatic brain injury. I'm so tired of doctors. I was graciously greeted right from entering the front door. Everything was lovely!! Hail to Amy for being my Therapist. I must say Amy made this appointment one of my best since my August accident! Do not hesitate to reach out for care here!!!! I'm glad I got "pushed" into it!!! Let's hear it for Amy!!!! THANK YOUI!
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March 2022 by Buska Ls
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December 2021 by Zak S.
Call the wheat Ridge office were very rude lady answered the phone in a rush telling me they have no appointments this week and then put me on hold and didn't come back I called the Arvada office who told me her therapist were at the wheat Ridge office and they do have appointments in wheat Ridge First impressions cause me to search elsewhere... Very surprising when they have so many five stars
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March 2021 by sally S.
It was a short visit seeing a new therapist for the first time but it was productive and helpful. He did some massage on my calf and afterward I had great difficulty walking, more pain than before the visit for several hours.
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March 2021 by Bob Watkins
I have used Mountain States for several issues over the last several years and have found the entire staff well versed in their knowledge of the human body and has accomplished success in every way for me. I would not hesitate to use Mountain States Arvada for any of my physical therapy needs.
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January 2021 by Gordon Burt
Long time favorite over 20 years.The Mountain States team is beyond compare.
