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October 2023 by Chrystal Havens
The lady working today was extremely chatty with every person she took in the room. Waited over an hr an half as a walk in she took about 15 min per person she had in there. I've been to this location multiple times and have never had this issue with the lady that usually works here ! please explain to this lady that she doesn't need to know everybody's life story!
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September 2023 by Jennifer Lombardi
I didn't have a long wait, and I really liked the phlebotomy, she was very nice and friendly, and I barely felt the needle at all, she is very good, and fast.
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July 2023 by Stuart
Appointment at 10 AM. Arrived 10 mins earlier to check in. The waiting area is full. At least one customer was allowed back in for another draw, a head of those waiting and out of turn. Phlebotomist was sooo chattiy that I waited untill 10:30. Finally, with nobody in the waiting area, I hear "Stuart, you still here"? No apology, nothing. I responded with "a 1/2 hour late" chatty Kathy then proceeded to make excuses along with adding "just because you make an appointment, doesn't mean you won't have to wait". A continous dialog of excuses followed so I asked, "Are you going to continue to debate me or should I leave"? I was asked to leave. I put down the arm of the chair hard and was met with "that's destruction of property" and was told I was no longer welcome there.If Chatty Kathy would do her work without all the superfluous time consuming dialog, allowing people to cut the line in a crowed office and drop the entitled attitude, maybe people wouldn't have to wait 40 minutes for an appt.
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June 2023 by Bryce Huff
Absolute worst phone system I've ever dealt with. Will be asking my providers to find alternate testing locations.
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April 2023 by Brenda Hansen
Mandi is amazing, so great with patients I choose her every time for my blood draws. Thanks Mandi for always being so caring
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February 2023 by S J
Making an appointment online was easy. I got to my appointment and was seen within 4 minutes of my appointment time. Mandi did a GREAT job and actually made getting stabbed with a needle fun! I shouldn't say "stabbed" as I barely felt a thing. Great job, Mandi! I will be coming back in 3 months for a follow up!
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November 2022 by Dave M.
Worst customer service ever!!! (And that is quite a statement) I have a long list of health issues that require frequent blood draws so I'm in a quest diagnostic at least once a month and they are usually clean, professional and I'm not afraid to get blood drawn.. Not at this place!!!! I went in at 445 on a wed and walked in and the heavyset tattooed lady that looked and acted like she just got out of prison barked at me " we are closed". I replied then why is your door open.? She barked at me again about she was too busy.. apparently walking 5' to the door to lock it was going to wear her out.. go back on Friday morning and she was in an even worst mood than before.. the older gentleman ahead of me was belittled by this same individual and i was about ready to say something about her incredible rudeness but didn't cause I just needed my blood drawn.. Sat down to give blood and she had her food and drink all about the blood draw area and it definitely didn't look clean or sanitary. She started rambling on about the old man she just belittled in front of me. I could not believe how unprofessional she was.. was getting ready to have blood drawn and she recognized me from wed and started in on me about "yelling" at her.. I told her she was rude to myself and to the elderly gentleman. immediately got up before she drew blood cause I was afraid she was going to harm me.. Ask to talk to her manager in which she replied she was the manager and that if I wanted to complain I had to go to website.. Avoid at all cost?!?!?!? Unsanitary conditions, horrific customer service and a very scary individual that should not be working there let alone drawing blood.. Go to the North glen location on a 120th. Fast and professional.. read the reviews on this location about this same individual.. there is a reason they only have 2 stars
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November 2022 by Darin Colvey
I showed up as a walk-in, did an electronic sign-in and set an appointment for 27 minutes later. The gal running the place got me in, took my blood painlessly, and was both professional and friendly. One of the easier experiences I've had getting labs...recommend.
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November 2022 by Lori Leyba
I love this Quest location. It's convenient and the phlebotomist I've seen has been wonderful - so kind and thoughtful. I actually look forward to seeing her.
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November 2022 by Amanda Joy Borsman
Don't bother calling, the phone tree will never connect you to a human person.
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July 2022 by Pisespong P.
Thus Quest lab is very accommodative to our request with great lab technician with one trial of blood draw without any difficulty.
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June 2022 by Jeff Hendricks
A grocery store...in someone's office that looks like it hasn't been cleaned in about a year...hard pass.The fact you have to wait in the grocery store is even more comical. AVOID
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February 2022 by Kellie S
Made an appointment on the Quest app at the request of my physician. The appointment started on time and was efficient and professional. The staff were really nice and did a good job.
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September 2021 by Elvena Martinez
I wish I would have read the reviews before I came to this location because if I did I would definitely not have went there. I went in to this location on 7-30-21 at 12:20pm and the experience was awful the two women that were working at that time we're both rude and had no customer training. I understand that they close at 12:30 and they were ready to go home but there is no excuse on why they had to be rude. I accidentally left the door open and one of the ladies came and slammed the door shut and I looked back and she threw her hand up at me and gave me a dirty look. I was so disgusted on how they acted and the lady that took my blood was rude as well and she made the experience awful. I will most definitely read the reviews before I go to any place like that again. If I didn't have to give them a star just to leave this review I wouldn't have left them any stars. Good luck to anyone who goes there.
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May 2021 by Rhiannon Morin
Absolutely impossible to get any direct answer about anything. The phone directory is utterly infuriating and you can't get through to a person and if by some miracle you get a call back the people there don't know anything. Was told to come in because they are open till 4:30pm. Went in and not a soul approached me for 10 minutes. Was told I could wait a half hour and then I asked if I could just make an appointment for half an hour from now and was told they can't make appointments. Also couldn't get an answer about the cost of any of the tests.