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April 2024 by Nick Shelton
I’ve owned three different pairs of redwing boots over the past 15 years. I’ve always done my due diligence to keep them clean and oiled after they’ve gotten wet or muddy. On two of the pairs, the stitching started to come apart after a few years of use. Took them back into the local store and they sent them off and had the stitching redone as good as new.This last time after the stitching was repaired, I was no longer able to get my foot into the boot. They sent it back one more time to attempt to repair it. When they came back and I still was not able to get my foot inside, the boot store manager wanted to make things right and went ahead and replaced my boots with the new pair.The customer service that they provide is outstanding. Greatly appreciate it and I’ll be continuing to wear my red wing boots for work!
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April 2024 by Xavier castillo
Went in to buy a pair of work boots and was very impressed with customer service. The guy working with me was very patient, as a lot of the boots I wanted weren’t in stock. Will definitely go back!
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March 2024 by Christine Pimentel
Came with my Brother to Pick up his Boots for Work the Manager was trying to get him to buy a Cheaper Boot and Told him that his Voucher from his job did not Cover The More Expensive boots Another guy came and told the Manager not to do that to my Brother How SAD you gotta be kidding me Don't you know what Customer Services is? I don't even know how you are A manager you Truly Sucked
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January 2024 by Joe Bob Grissom
Came here to purchase new work boots. I was greeted about 5-7 feet inside the door by Larry. Larry's customer service was outstanding, and while he did attempt the upsell, he was very low pressure, as he made suggestions without pushiness. I was unable to complete my transaction due to a technical issue with my bank. I will be back soon, and I hope to do business with Larry again at that time!
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December 2023 by bret pote
I've never been to this location. I will never go there. I spoke with a so-called salesperson on the phone and they refused to tell me their name and hung up on me calling me rude for asking what Irish setter 8 inch waterproof boots they had in stock in the price. There were 15 in stock but she could not tell me the price or description on one of them and then hung up on me again calling me rude for asking about a product that they supposedly sell as a business. If you don't want a job then don't do your job.
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November 2023 by Clay Kenton
They were kind of pushy and didn’t listen to what I said felt good on my feet and didn’t overall they did help me out a little bit. I wish they would’ve helped me pick out my boots better because I would’ve got ones that were waterproof since I walk outside all day long now I’m stuck with boots that aren’t waterproof. I would’ve paid extra money to have the boots that would’ve fit my needs better.
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October 2023 by Paul Sanchez
Stopped in for a quick replacement of my boots- Ruth was stellar in every way! Thanks!
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October 2023 by Hexachrome Nightmare
Went this weekend, salesperson was super friendly and helpful, no pressure
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October 2023 by Jeff S.
My new boots didn't fit quite right, Larry swapped them out without any hassle at all.
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August 2023 by Paul Cottingham
Ruth was fantastic I will go back and see her many times
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July 2023 by Hearts for Hopelessness
Kay who works at the Arvada location in Colorado was absolutely amazing and so knowledgeable and friendly! She answered all my questions and made sure that I got what I was looking for and needed . I recommend anyone go to this location and company.
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May 2023 by Steve Beck
The associate just stood behind the counter , did not interact until I went to pay . She did process the transaction. .Un like my experience in the Applewood store very positive helpful interactive helped with fitting suggested sales and in soles . Arvada experience was a bump on log .
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April 2023 by Frank Buschman
I have been getting boots at this store for more than 20 years and it is always been a very easy store to get in and out with what i need the personal are always very professional and polite and have a great product.Have never had boot repaired before this last visit they were able to do that and only took one day awesome job.
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April 2023 by Manuel Perez
Great service. Bridget, according to the receipt sales person has been great! Very helpful. It was nice to have been treated respectfully. Thank you very much for an awesome experience! I'm glad that the store has hired good people.
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April 2023 by Christian
This location is amazing, Kae and Bridget helped me on 5 different ocations, from picking the right shoe to helping me troubleshoot any problems I had, and answer any questions I had. They are extremely intelligent and well informed, I could not praise them enough. 10/10
