-
December 2023 by Mae Bailey
Sam's Club has made some major changes in the merchandise they sell. The aisles of goods are set up very much like those of Walmart, and things are difficult to locate. Most of the stationary items I used to purchase are not sold there any more. In fact, I couldn't find a single thing I was looking for when I went there. I was very disappointed. There are so many things stuffed in the store that it seemed more like a warehouse than a nice place to shop. Who is going to buy such large household items that Sam's Club is now carrying? I don't see it as a specialty store anymore where teachers like me can buy practical things for their classrooms.
-
December 2023 by F Y.
I got talked into a plus membership for the free shipping on out of stock items when we were signing up for our membership. It's been an absolute nightmare. Stuff gets delivered to the wrong address by UPS and then sams treats me like I stole something and makes the entire process awful to the point I get frustrated and go through the credit card company instead. They then apparently think that makes me a problem customer so I can't do online returns at all and every time I order something to the address on the membership they want me to prove I am me. How does that work? I am on my computer at my house which is also the address on the account and you think I am somehow not me? It's just one slap in the face after another. You screwed up my orders and then treat me like a criminal for a service I paid for. I paid you 150 bucks or whatever it was and got so frustrated with orders that I just stopped buying stuff from sams. I would cancel but they want to force me to go to the store, more controlling over reach and I just won't do it. How many hoops should a customer have to go through for something they paid for? You're supposed to jump through hoops, not me. Horrible place and I tell everyone I can about it.
-
December 2023 by Julie V.
I frequent this place quite often. It is conveniently located right off of the highway and easy to get to. It is also in the same parking lot as a lot of other popular stores, which is great because then you can get a lot of shopping done all at once. I love that they have their own gas station as well! As of yesterday, regular unleaded fuel was down to $2.39 a gallon. Most of the other places in the Arvada/Golden area are $2.79-$2.99 a gallon. When you walk inside, an attendant greets you and offers you a cart. Just like Costco, you show them your membership card before you can get in. They have a vision center, a tire center, a jewelry section, and a pharmacy. They have a large variety of offerings and I can almost always find exactly what I am looking for. Their prices are lower than Costco for the same items, which is really nice. The store is organized and clean as well. They do not have as many items as Costco, but I have always been satisfied with what they do offer. I also have a Costco card just because I do like the option of shopping at both places though. They make some really beautiful desserts at a great price and have lots of fresh pre-made meals you can just heat up for a convenient dinner. Sam's Club is turning into more of a self-checkout type of place which is disappointing. They always have more self-checkout lanes and maybe 1 or 2 cashier lanes open. Unless you grab an empty box along your shopping trip or bring your own large bags, all of your purchased items will go directly back in your cart. I do like how Costco at least will box your items up at checkout so you can easily put them in your vehicle. When I shop here it is never overly busy, which I like since it makes it quick to get in and out of there. Overall, I like shopping here and saving money by purchasing in bulk.
-
November 2023 by Ryan Fitzgerald
This place is a disaster. No other way to put it… and the floor employees couldn’t be more disrespectful and rude to customers. The managers need to get this place under control. I have never seen such an insubordinate group of employees… I literally stood at the jewelry counter waiting for help for 30 minutes. This is after asking the supervisor (3 times) for help at the jewelry counter. Next thing I know she disappears on a smoke break out front of the store. I finally got a manager that could help. The manager seemed frustrated with his staff and mentioned that two supervisors had been out on “break” for over 30 minutes. The manager was helpful however you could tell that this place has a staffing problem. Lastly I go to check out and an item has no scan ID. Again I get help from the manager.. he asks an employee to go grab me another one to which she scoffs and says I can go back and grab it myself. YIKES. This place isn’t worth it… back to Costco I go.
-
October 2023 by Jo Jo
At the checkout, we had one lady fix a price that was wrong for two items. Then we couldn't pay with our Samsclub card. The next checkout lady comes over with an additude says your card don't work. She says move to another register. She goes crazy checking the items. She makes the same mistake over charging us. FIXES the two items again to the lower prices. But we had a credit of 3.96 to take off our total. She says I did everything you asked for. We look at the total, and it's charging us more money this time. She said scroll down to see the charges. We tried myself my husband, and the scroll did not work. We told her it don't work. She tried it, but it didn't work. She walks away for the 3rd time. She comes back and says, "Are you done?" We we're so disappointed. The manager never came back to see if she did her job. She told him I fixed it. No, she didn't. She double rang an item. We couldn't go through to find it on the screen. It wouldn't work. She was rude lazy to get help, and if I were this store owner, I would fire this lady. Gets paid to walk off over and over, not fixing the problem at all. Telling us we are wrong. We are going to complain everywhere we go and talk about our experience at this store. I am never going to recommend this store to anyone. I'm going to write a comment on every site I find.I was paying with my Sam's club card. We didn't miss ringing anything up the first time. We don't know her name. She is Hispanic and in the early 40s. Long straight black hair, big brown eyes. Checkout supervisor.
-
September 2023 by Seidah Ansari
Went to Sam's Club, walking in and there are ZERO baskets to take and start my shopping. I asked the employee standing at the door checking everyone's membership "there's no baskets?" Her reply was, there all outside, you need to go get one. Ummm, gives ghetto vibes, lazy, no customer service,l. She said it with her chest like, getting baskets was my job. No, Sam's Club, NO.
-
September 2023 by CM Velasquez
I was recently at the Arvada store for tires. There was a mixup from the distributor, which delayed us getting the tires put on, by another week. I spoke with Sherry (front end supervisor) & she went above & beyond, to make things right. THANK YOU!This is my home store & I have never hasd a bad experience.
-
September 2023 by EyeoftheValley
Pretty typical Sam's Club. Gasoline available. Nice variety,lots of parking. In store pharmacy.
-
September 2023 by Teresa Dimauro
As great as the prices are I can not recommend this club at all. I am now driving to the 1 at 92nd and Grant. My past 3 experiences at the 52nd and Wadsworth store have been awful. A few months ago, the freezers went down and I ended up having to return multiple items that were bad way before their time. I went in a few weeks later only to have the Automatic floor cleaner driving around spilling water everywhere while seniors were shopping. So I'm not a grudge holder. I went back sunday, and guess what?? They were wrapping plastic around the freezers again. Which means the temperature was down and the food could potentially be spoiling again. I'm just not risking it. I bought home canned cinnamon rolls, and they just poured out like goo..... I'm not sure why this store is so terribly maintained, and i'm sad because It's much closer to me but I will be traveling to Shop at a different one that is more consistently maintained. I hate to give bad review but after three bad experiences, i'm done. I have to say absolutely. I will continue to go to the pharmacy. They are great and recommend that the staff is amazing, led by Garrett, Kia , and his support staff Priscilla and the other lovely lady with salt and pepper hair. They personally invited me to join their pharmacy. And I never have to wait and put up with all the problems I've had at king soopers and Walgreens pharmacies.
-
September 2023 by Anthony Curiel
I absolutely love Sam's Club. Now that I've winning here. I can say it's just as great as Costco and better than Walmart. Their prices for meats. If you don't want to go grocery shopping every 2 weeks, go to Sam's Club. The meat there is awesome, the price of water awesome, and it's in bulk, so you don't have to keep going back to the store. Just buy what you need a whole pork loin. A whole thing of hamburger meat, a health aid of chicken breast way cheaper than going to the store every 2 weeks to go grocery shop.
-
September 2023 by Cody
They don't feel like they need to have any humans running the registers. If you want me to check myself out then pay me for my services. And on top of that they took the coke out of the soda machine and went all Pepsi. Guess I will become a Costco member instead.
-
September 2023 by Zachary Dumont
Good selection of supplements at this location. New season so clothing section was a little more scattered and less organized than normal. Easy to find what I was looking for and quickly check out.
-
September 2023 by Vivian Serrano
This is a really big store that can find anything you want in a large size!Roast chicken is my favorite for affordable price.The pizza is also good and affordable.
-
July 2023 by Brettyoke49
Incompetent management keeps this Sam's club plagued with two obnoxious problems:1) They are constantly running out of grocery carts on busy days. This has been a problem for over a year. Somehow they haven't figured out how to get more carts at their store2) The cafe is almost always out of something or other. If you come after 3 or 4 pm you will likely be leaving empty handed. Inventory management is apparently not their strong suit.
-
July 2023 by Stacy Bruss
The curbside pickup folks are always so great here! The store is great, I like Sam's for its consistent inventory and great prices.