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October 2023 by Kaprie Santjer
First, I am giving 1 star because the shoes are great. I have problematic feet and so far these are what work best. If it weren't for the shoe's being great, it would be 0 star.I have been to this store many times over the years and purchased great shoes that work for my feet. The main person in the store, probably the manager, was very condescending, rude and impatient, and not just to me, but customers she saw about to walk in the store. She won't allow anyone to find their own shoe's even if you spot the size you need or wear the shoes you are trying on around the store. If I didn't need to try the shoes on, I would order online. I almost just walked out, and that is saying something since I am patient and forgiving. I'm glad the store is there, but PLEASE PLEASE improve customer service.
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September 2023 by Char E
First, I am giving 2 stars because the shoes are great. I have problematic feet and so far these are what work best. If it weren't for the shoe's being great, it would be 1 star.I've been here 3 times now. Every single time Paula has been very condescending, rude and impatient. Not only with myself but I hear how she has spoken to other customers as well. She complains she is the only person who works there and gets one and a half days off every single time I come in. She also complains about prior customers. She's very slow and won't allow anyone to find their own shoe's even if you spot the size you need. If I didn't need to try the shoes on, I would order online. I'm glad the store is there, but PLEASE hire someone else.
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September 2023 by Sandi Castro Price
The number listed on my receipt was this location. The gal from the store was rude and spoke in a condescending manner. I didn't have the number listed for the centennial co location. It's rude to speak to your customers even if it's a follow up question that isn't for the particular store location. I have liked SAS shoes for yearsI would expect better customer service.
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August 2023 by Fatima Garcia
The most horrible customer service I’ve ever had! Paula was in there barefoot and with a horrible attitude, she must hate her job because she reflected only that. One star is too much for this store. Expensive and horrible service
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July 2023 by Genesis P.
I agree with the below comment, I called the store and same person Paula was very rude. She hung up on me "because she had customers waiting". Well then don't answer the phone!
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July 2023 by Fatima G.
Where to begin...? We called to place some shoes on hold. The same person answer and when I came to pick up she was still there. Her name is Paula, I can't believe how horrible the customer service was. She was barefoot in the store and on the phone when I entered the store. I waited for her to be done, I asked about the shoes on hold and she answer with a rude response. The shoes were for someone else, we needed something in particular, I asked her and she replied again with a "what you see it's what you get"I can see IF I can order them but... and she just looked at me like I was asking for something impossible. I looked for something else and she was super rude about it I offered to look for them my self and she replied again with a rude comment "I'll do it because you will make a mess... to begin with the store was a mess already,I would not say it's a high end store but the shoes are not cheap.As soon as I got out 10 min before closing time, she closed the doors. I'm surprise how they can still be in business, I personally will not be returning and with that kind of customer service not many people would. Now the question would be, is she rude like that because she is old and doesn't have a filter anymore or because they don't pay enough? I also wonder if she is on commission? ...
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July 2023 by 96robj
Online hours are wrong, came at 1:15 on a Tuesday and there was a sign on the door that said they were closed until 2 pm although workers were inside.
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June 2023 by Pablo Lamas
Old lady was very very rude and racist towards my self and other I don’t recommend coming here ever she is a horrible person and horrible store employee she needs to be fired immediately!
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October 2022 by Donna Copeland
First time buyer.I did buy a pair of shoes which I had to exchange for different size next day. The sales person insisted I should buy my size according to her 1950's foot measuring device though my Dr.told me too go up 1/2 size to allow for swelling. The sales person also reiterated that the shoes were 100% leather and made in US. This is fine but many people do travel to Europe i.e. Italy and Spain from time to time and have purchased beautiful leather shoes and bags directly from the people making the item and in lovely stores. Take my word for it, the leather is just as fine as any in the world and can, with care, last a life time. While I found this SAS experience amusing, it's always best to not assume your customers are ignorant or unwilling to pay for a good product and to also treat them with respect. Though I will not return to this store, I do think the line of shoes are fine. I'd just buy online if possible and stay away from the stores.
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June 2022 by Janet Cain
Paula’s pretty cool! She knows her stuff.
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May 2022 by cynthia vogel
I used to love this store for almost 20 years ...no more. Go anywhere else but here. Paula is nasty person (based on 3 encounters now) in a passive aggressive way. Awful awful customer service. If you're lucky enough to get Barbara, you're in good hands. I think Paula is the new owner, the other employees that were terrific have left like Mary and David. Used to be good service.
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May 2022 by Jeffrey Stevens
Allen who helped us was very wonderful. The lady who I assume was the Manager was extremely rude and condescending. We will not go back to that store solely based on her being there.
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January 2022 by t baerg
Great place to shop for really good shoes
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December 2021 by W0NGT0FU
New manager Paula was rude!!! Tried to exchange some unworn and defective shoes for a bigger size, my dad bought in a bundle a long time ago. Since we live almost 40 mins. away! She refused saying she needed to call her boss to exchange the shoes and started being rude. My dad has been a loyal customer for 15 years plus. We explained to her someone here told us we could exchange it and the previous manager Dave would do it. The New Manager Paula said Dave has been gone for a year now and she doesn’t care what he said. After this experience I will convince my dad to buy shoes elsewhere. I have a photo of the exchange/return policy stating after 30 days with no receipt or merchandise they will do exchanges. Manager said she won’t do it since it said 30 days, clearly she doesn’t know the policy it states after 30 days on the sign. Anyways, keep your new manager in check she doesn’t know what good customer service is.Update: 5 mins later. The new manager went and removed the sign I took a picture of. Apparently she’s only been her for 6 months. No wonder she doesn’t know anything. Oh btw there was a receipt since they looked it up on the system.
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November 2021 by Bonnie Renter
Absolutely worst experience ever. Went in expecting to purchase at least 2 pairs for work.Walk in store, looked like the coffee clutch was in, number of people sitting in chairs, the person working (?) Never acknowledged or said anything. Guess couldn'tbothered by a real customers. I tried on 2 pairs, probably would have purchased if been talked to. Just a very rude, can't be bothered experience..
