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September 2024 by Melissa Smith
This company is a horrible company!!! We lose our power multiple times a week and they try to blame our equipment every time. I would change companies if I could, but we don’t have any other companies in our area. This company has no customer service! Beware!!! Deal with this company only as a last resort.
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September 2024 by Kristen Hoffman
Everything with this company is so difficult! The service is acceptable once installed but that it. Any issues with it or disconnection is a nightmare to navigate.
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September 2024 by Eric Sandoval
The absolute worst internet provider. They are constantly down. They have attempted to make repairs in our neighborhood only two take down service for other neighbors and then leave the job. It’s incredible how incompetent they are. We were just down for over 2 days. They offered a 25% bill credit after I pushed for a credit. We work from home and they have no sense of urgency.
Customer support and billing is the worst they are rude and have a language barrier problem. I believe they outsource to the Philippians. If you get upset they pretend to not hear you and tell you there is a connection issue it’s almost comical. I am so tired of TDS. Thank god, Xfinity is now in my area.
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September 2024 by paul
weve had an outage for a day and half now. not one communication regarding outage, repair, nothing. i called in twice now and the 'cutomer service' reps could care less. awful. canceling service.
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March 2024 by Ann Criqui
After having to go through the struggle of satellite internet for 7 years with ViaSat and Starlink (which is awesome yet expensive), I can say with 100% certainty that TDS performs worse than satellite internet. I work from home and have been getting disconnected for 5 mins to hours at a time every day since signing up about 2.5 weeks ago. Terribly disappointed and am concerned about my reputation at my job due to my new unreliable internet.
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March 2024 by Noah Jordan
Terrible company. Had to call them out 5 times in 6 months to service my internet. Each time, the issue was caused by their own cheaply made equipment. If you have cell service that works well at your house, get your carrier’s WiFi instead. If I could put zero stars, I would. Also, their customer support team is definitely not US based.
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January 2024 by angella king
Do not buy from them unless you have no other options. We had unreliable Internet for 2 years with TDS due to old lines that constantly went down. When I cancelled service they wanted me to pay for service I didn't receive. Horrible company to deal with. Comcast is coming to the area, get their services.
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December 2023 by K. S.
TDS is the worst internet provider for our community. Just as their company name says, they are TeDiouS! Internet is slow, takes too long, just awful, ancient, and needs serious improvement.
We pay a lot for the fastest Internet and we can't even enjoy the service. It's always buffering! It's so hard to watch TV and do my job while I work from home. And quite frankly, I can't work like this!! We constantly have to restart the Wi-Fi and that still does no good.
I can't wait for Xfinity to be available in our neighborhood. They have been placing flag markers for their fiber Internet in our neighborhood, and as soon as it's available, we are switching! I won't be surprised if TDS loses more customers because they also switched to Xfinity.
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December 2023 by Bill Lucier
Hideous customer service... they don't even try
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December 2023 by Kelly Schulte
TDS is the worst internet provider for our community. Just as their company name says, they are TeDiouS! Internet is slow, takes too long, just awful, ancient, and needs serious improvement.We pay a lot for the fastest Internet and we can't even enjoy the service. It's always buffering! It's so hard to watch TV and do my job while I work from home. And quite frankly, I can't work like this!! We constantly have to restart the Wi-Fi and that still does no good.I can't wait for Xfinity to be available in our neighborhood. They have been placing flag markers for their fiber Internet in our neighborhood, and as soon as it's available, we are switching! I won't be surprised if TDS loses more customers because they also switched to Xfinity.
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August 2023 by Jeremy Kerr
I had my services installed last week by Andrew. He was very polite, knowledgeable and helpful. Took his time, getting high speed internet now. Thank you so much!!!
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May 2023 by Elizabeth Rogers
Any part of me that may have been interested in this company is now gone. For two years I have been trying to get them to stop narrating me with mailers, calls, and emails but it NEVER STOPS.Forget customer service, all the other negative reviews are right! The three times I have tried to reach out I have been rudely hung up on and laughed at. I hope anyone who uses them makes the smart choice to drop them.
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May 2023 by Irish Dano
The Westwoods Neighborhood, in Arvada CO, is forced to use this internet provider. We pay $87 per month for 300 Mbps and only receive 105 Mbps, which is consistently down through out the month. Unfortunately, we can’t go to another provider.
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April 2023 by Anneliese M
I loathe TDS, but it's the only company in my area, so I am stuck with it. I've dealt with nothing but horrible service, bad equipment, unreliable internet, and incompetent personnel for the years and years I've been stuck with TDS's horror show. I don't have enough bad things to say, frankly, and I resent the ridiculous price tag they charge. For how much I pay a month, I should NEVER have a complaint about my internet performance.
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February 2023 by Danielle Renella
Horrible, horrible, horrible customer service. I asked for our account to be transferred from my Dad to me and it took about 4.5 hours of my time in back to back phone calls over the course of 3 months. A task so simple. By the way, this account has been active for 14 years. This is how you treat your customer(s) of 14 years?? Just awful. They hung up on me multiple times, were rude on the phone, loud background noise when talking to me about my situation. Absolutely awful decorum. The managers and leaders are clearly failing their employees on their training because their team continued to drop the ball in a 3 month span. I can't believe I'm saying this: as soon as Comcast is available in this area I'm switching over.
