TDS

Most Recent Comments

• January 2024 by angella king
  Do not buy from them unless you have no other options. We had unreliable Internet for 2 years with TDS due to old lines that constantly went down. When I cancelled service they wanted me to pay for service I didn't receive. Horrible company to deal with. Comcast is coming to the area, get their services.
• December 2023 by Kelly Schulte
  TDS is the worst internet provider for our community. Just as their company name says, they are TeDiouS! Internet is slow, takes too long, just awful, ancient, and needs serious improvement.We pay a lot for the fastest Internet and we can't even enjoy the service. It's always buffering! It's so hard to watch TV and do my job while I work from home. And quite frankly, I can't work like this!! We constantly have to restart the Wi-Fi and that still does no good.I can't wait for Xfinity to be available in our neighborhood. They have been placing flag markers for their fiber Internet in our neighborhood, and as soon as it's available, we are switching! I won't be surprised if TDS loses more customers because they also switched to Xfinity.
• August 2023 by Jeremy Kerr
  I had my services installed last week by Andrew. He was very polite, knowledgeable and helpful. Took his time, getting high speed internet now. Thank you so much!!!
• May 2023 by Elizabeth Rogers
  Any part of me that may have been interested in this company is now gone. For two years I have been trying to get them to stop narrating me with mailers, calls, and emails but it NEVER STOPS.Forget customer service, all the other negative reviews are right! The three times I have tried to reach out I have been rudely hung up on and laughed at. I hope anyone who uses them makes the smart choice to drop them.
• May 2023 by Irish Dano
  The Westwoods Neighborhood, in Arvada CO, is forced to use this internet provider. We pay $87 per month for 300 Mbps and only receive 105 Mbps, which is consistently down through out the month. Unfortunately, we can’t go to another provider.
• April 2023 by Anneliese M
  I loathe TDS, but it's the only company in my area, so I am stuck with it. I've dealt with nothing but horrible service, bad equipment, unreliable internet, and incompetent personnel for the years and years I've been stuck with TDS's horror show. I don't have enough bad things to say, frankly, and I resent the ridiculous price tag they charge. For how much I pay a month, I should NEVER have a complaint about my internet performance.
• February 2023 by Danielle Renella
  Horrible, horrible, horrible customer service. I asked for our account to be transferred from my Dad to me and it took about 4.5 hours of my time in back to back phone calls over the course of 3 months. A task so simple. By the way, this account has been active for 14 years. This is how you treat your customer(s) of 14 years?? Just awful. They hung up on me multiple times, were rude on the phone, loud background noise when talking to me about my situation. Absolutely awful decorum. The managers and leaders are clearly failing their employees on their training because their team continued to drop the ball in a 3 month span. I can't believe I'm saying this: as soon as Comcast is available in this area I'm switching over.
• February 2023 by Hanna B
  Internet connection would stop periodically. Canceled services and they charged me a cancelation fee even though I was told I could cancel anytime for free. Made a mess of my house and damaged ports when removing the routers. Luckily century link uses a different port so it doesn't affect me much now. Century Link has been much better for me.
• December 2022 by Jerry McFarland
  I've had TDS for over 2 years. Fast reliable service at a better price than others. No issues.
• September 2022 by Ross
  The internet services goes down frequently. Their Arvada location is closed and their on phone reps don't even know it.
• August 2022 by Sunflower Production Haussermann LLC
  New customer in November 2021, had issues from the get-go! Poor service, down more than 40% of the time we have had it, and god forbid you have to have your service reconnected because you got so frustrated trying to pay a bill with no account number (because it was stuck between mail boxes in my move) because they will cut your service in seconds but take hours, up to a full day, to reconnect service, so woah to the customer who has a single issue with their forwarding address! They have my name wrong, didn’t have my phone number recognized, cannot download any new apps on their overpriced equipment because it’s antiquated, (have to use our PS4 to connect to Apple TV and Hulu!!), no outage information unless you call and wait hours to find out it’s out for more hours, can’t use their app for anything, particularly when they cut the Internet…. A convenience FEE for every phone call to pay the bill even though I cannot log Into the terrible app and pay, AND a reconnect FEE of $37.00 with no hope of actual reconnect in a timely manner. Complain all you want about Comcast but these guys take the cake!! Awful!!!!!!!! Run and do not get service from them.
• July 2022 by Kit Smith
  I've found their service to be pretty reliable and generally responsive to outage events.
• May 2022 by Brian G.
  Terrible customer service...Out internet and connected cable TV went out early Saturday morning and wasn't restored until 5 pm Sunday evening, 40 hours later! The most frustrating part was the lack of communication and misleading information. We had to call in initially to find out there was an outage in the area. Every time we called, they said an update was coming in 2-3 hours. But they didn't reach out with updates and when we called back, we got the same response- another update in 2-3 hours. I finally got through to a supervisor Saturday evening who said the main equipment had been restored and they were beginning to power houses back on. I was told 70% of houses were back on and ours should be back up in 1-2 hours. It took more than 20 hours!!! Their d*** technology made things worse. I tried to use my cellphone to create a hotspot to stream TV, but the cable box can only be connected to my home network. Makes no sense - double edged sword. I couldn't stream on my phone app either for the same reason. This needs to be fixed- DirecTV app allows for streaming over cellular. Hard to believe other providers would leave their customers without service for 40 hours!!
• May 2022 by Vicki Nilles
  I understand it is a bit of a cliché but if I could rate lower I would. TDS was really my only option as a service provider and they were very bad and very expensive. The final culmination was the joy of moving and finally ending service. My final bill for 6 days was a one month billing of $200, not prorated. TDS billing policy is not to prorate
• March 2022 by Jamie Babcock
  New customer in November 2021, had issues from the get-go! Poor service, down more than 40% of the time we have had it, and god forbid you have to have your service reconnected because you got so frustrated trying to pay a bill with no account number (because it was stuck between mail boxes in my move) because they will cut your service in seconds but take hours, up to a full day, to reconnect service, so woah to the customer who has a single issue with their forwarding address! They have my name wrong, didn’t have my phone number recognized, cannot download any new apps on their overpriced equipment because it’s antiquated, (have to use our PS4 to connect to Apple TV and Hulu!!), no outage information unless you call and wait hours to find out it’s out for more hours, can’t use their app for anything, particularly when they cut the Internet…. A convenience FEE for every phone call to pay the bill even though I cannot log Into the terrible app and pay, AND a reconnect FEE of $37.00 with no hope of actual reconnect in a timely manner. Complain all you want about Comcast but these guys take the cake!! Awful!!!!!!!! Run and do not get service from them.