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November 2023 by Ashley Thompson
Avoid this place. I have taken 2 dogs and a cat there. Every time I go in for an appointment, I wait at least 30 minutes for my pet to be seen. They also seem to always come up with something additional to pay for.Today I waited 45 minutes for a cat nail trim. The tech came in and after 45 minutes and told me, oh by the way, you need an annual exam too. Um, what? Sure, you need $120 for the vet to listen to heart and lungs, look at teeth, and weigh my cat (exactly what I was told the vet would do). I was told they would not do the nail trim without this exam. I had no idea when I booked this usually 5 minute nail trim I should plan to pay $140. I was also talked into getting Vital Care previously, on the premise it would only cost my $20 each time for my cat's nail trim. What a scam.After a solid hour of waiting, they come back to tell me they could only trim 12 of her nails, she would not let them do it (yes, that is why I have to bring her in), and when I asked why they didn't use the helmet on her that worked seamlessly the last two times was told they didn't have it any longer. Shocker it did not work. I was also told in a shameful voice - YOUR cat scratched me, now I have to go to urgent care. Clearly they don't know what they are doing here.I was then charged $47 - $4 per nail basically. I had to argue what an absurdity that was and go through 2 people to get a discount. I am yet to have a good experience here with my dogs or cat. I have been a vet tech before, I know what it is like. I would not recommend this vet to anyone. Please avoid.
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November 2023 by Rose Gallegos
Very very disappointed so hard to find good vet care this place is not it don't believe the reviews. I spent over $500 thought my dog might be experience trachea issues walked out of there after paying for X-rays they can't read with heart medicine they don't know if my dog even needs but cost over $100 bucks but now my dog is coughing even worse and 3 weeks later they still can't read the X-rays or update me I basically gave $500 to them for $100 bottle of nmedicine my dog may not even need it's surely made it worse . Please save your money and pet go some place else
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October 2023 by Taylor V
If i could give this location a 0 rating i would. The cancel 15 minutes before appts, never get prescriptions filled in a timely manner, they rush through appts and their system never works. Strongly suggest avoid this location and visit the location in Belmar - BY FAR better service.
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October 2023 by J C
This place sucks so hard. I got here on time for my appointment and nobody was in front to greet me. I waited 30 minutes, and then they told me I was late so they can't see my dog. If I could give negative stars I'd give negative 5. I am livid. I have just dropped off my blind dog at home and I'm heading back to have a conversation with the vet about why they don't care about my pet.After getting back to ask them, they just told me "sir why would you wait for 30 minutes" and called me a lier. I'm so livid right now. I wouldn't take a goldfish to this location with how I was treated.
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August 2023 by Liza Gloudemans
Vet couldn’t detect end stage cancer in my dog and instead said he was completely fine. I experienced harmful incompetence and zero integrity here. I had brought my 13 year old dog in for an exam because I had concerns about his health. After an exam, blood work, and urine samples, the vet said there was nothing wrong with him. I knew there was something wrong and his health continued to decline so 3 weeks later I brought him to another clinic for a second opinion, and this other vet found end stage cancer throughout his entire body and he had to be euthanized that day. I am beyond upset and bewildered as to why the Vetco vet found him to be healthy! Additionally, I later read his medical record from the Vetco visit that included a note that said she noticed a cardiac murmur (which was a symptom of the anemia/bleeding resulting from the cancer) during the exam, but it was “not discussed with the owner because there was not time for that during a wellness exam”. This is total malpractice in my book and the vet should be ashamed.
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August 2023 by Maria Maxwell
Wonderful, friendly staff. They managed to squeeze me in on a day when they were fully booked and short staffed as I had to send my beloved collie over the rainbow bridge. Kate , Sarah and Dr. Gogolski made the whole process as painless and quick as possible. They were all so kind and it was very much appreciated. Thank you all for providing such a wonderful service ina stressful situation.
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July 2023 by James
Today we had an appointment scheduled for our pup. When my wife arrived they did not have her on the schedule . My wife proceeded to show them the confirmation text she had received stating the appointment and time. The first person that helped was extremely rude telling my wife she should have never been able to make an appointment and then told my wife she was wrong. She invisibly was having a bad day and decided to take it out on my wife. Then she proceeded to tell another customer about the issue we were having. Which is none of their business. The second person to help us was courteous and respectful . We ended up having to reschedule, but with the way the first person treated us. I would rather go somewhere else. People make mistakes and sometimes schedules get confused. That doesn’t mean be rude to them. Especially when it was your system that was wrong and not the customer
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July 2023 by Zach Clarine
These dumb vets gave me the wrong pills. The pill bottle I was given has someone else’s full name, address, and pet information. It wasn’t even the right drug - thank the lord I noticed before giving them all to my dog. Thankfully, too, I wasn’t given a severe drug that could’ve harmed my dog. Absolutely ridiculous. You’d think that vets would be trustworthy enough to actually give you the same pills as they prescribe you.
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May 2023 by Carla Moreno-Farias
Doesn’t make sense to charge for a visit when only receiving a vaccine. Also we waited 40 minutes before being seen by the tech just to tell us that they ir notifications for the bi annual wellness check was a mistake and in fact my pet was not due for that. They should have a better system to check before you drive all the way there and just to be told that you actually aren’t due to come in. Also the tech that helped us had helped us in the past and continue to call my dog a she when he is a he. It’s funny that they do not even look at the chart of the pet they are seeing. Very annoying. The front desk gal was very polite.
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May 2023 by Gloria Quintana
I was very happy with everything that was done from the moment we arrived until we left, more importantly my dog Diamond was much more comfortable than I expected.every person we came into contact with during the visit were kind, comforting and professional.
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April 2023 by Jason Kuykendall
Simply outstanding staff and service. We recently took our newly adopted 6-week old kitten in to be checked out. We explained that she hadn't used the litter box on the 20 hours since we brought her home. They walked us through how to stimulate her to go potty. They were kind and clearly care about animals.We were able to continue to communicate with the vet and get advice through their text system.
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April 2023 by Jayne McGee
Went in for an emergency visit for my dog as she was acting like she was in pain. The vet was knowledgeable and friendly and the attending tech was so sweet and my dog loved her. They made my pup feel safe and kept her calm the whole time. Glad to say my pepper is doing much better now thanks to them!
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April 2023 by Serena Zarate
The staff took good care of both of my dogs and they were very thoughtful about keeping them together even though they didn’t have to be :) also I appreciate them asking me questions before doing something and they were patient with both of them which was nice
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April 2023 by Michael West
We just stopped in to pick up a printed copy of our dogs' exams. Everything went very smooth. People at Vetco are very nice and extremely helpful.
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March 2023 by Megan Banich
I took my 4 dogs in to get their annual shots recently and the people at Vetco treated me and my animals with kindness. This is the second time I’ve used their service’s. I highly recommend them for shots!(Lambchop didn’t want to leave after her shots, she was cuddling with the lady who was helping give the shots as pictured here - they were so painless she didn’t even flinch.)