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January 2024 by Sarah Gardineer
We were looking for a place to move pretty quickly and it was really easy to find what we needed at Water Tower. Val helped us find the exact unit we needed and gave us the opportunity to tour a few to see which we liked. She also handled our leasing application incredibly fast! We’ve lived in a few other complexes over the years and found Val and the rest of the staff to be incredibly welcoming and professional. The unit was cleaned before moving in which we appreciate as well! Thank you for making our move in process so easy!
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December 2023 by Premier100% X
I spoke with Val Rodriguez about viewing a one bedroom unit, and I told her I could view it after 3p.m. due to work. She told me she'd be sure to leave the keys and notify staff of my arrival, the office was closed, and I waited over 15 minutes before the maintenance guy shows up and ask if I need help. He seems to be the only capable person on the site. The next day, I gave val a call, and she gave me a bunch of excuses how it wasn't her fault, even though she told me she'd be sure that I got to view the place. Next, I asked about the$250 fee I had to pay just to fill out the application, and her exact words to me were, "That's not that much."How insensitive can you be!!!You'll probably regret doing business with this leasing office. Don't waste your time or energy with the incompetence you'll receive for the high price tag.
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December 2023 by Damian Forrest
Everyone from Val, the leasing agent, to Brian, the manager and Ryan the maintenance guy were friendly, easy to work with and helpful! Great move in experience! Big shout out to Val for her great communication throughout!
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November 2023 by Austin Wickham
Daniel Scholtz- he truly cares about all his residents, I was there helping him fix some issues with one of their buildings. I can truly tell that management really cares about all the residents there as we were able to fix the issue ASAP for One of their buildings I would definitely do business again with them.
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October 2023 by Dylan Bowman
To start off, I really don't write reviews, that's why it has taken me so long to write this.My wife and I work in the area and after getting married were super excited to get some freedom on our ownWe moved into our unit in May of this year and the very first thing that I noticed I did not like was the parking. On the night we signed the lease we packed our basic belongings and the bed and got here a little after 10. I live on the south end of the complex by the Midas and had to park almost at the leasing office. Thats like a 3-4 block walk. The parking is absolutely horrific, it seems like no one ever leaves. I leave for work at 7:15AM, come back by lunch to eat at noon, and the only open spot is sometimes the one I left earlier. My wife works until 8,8:30PM and has to park extremely far and walk forever. I looked into a garage rental as we were told about them during the tour, but after a month of parking in a galaxy far far away I was told by the leasing office that there is a waitlist and that I would get a call to let me know where my spot in line is. That talk was in June, and I never received a call back.Aside from the parking is my general distaste for cheap fixes maintenance wise. The maintenance crew works hard and I applaud them for getting up everyday and going to work, I just think that they are told to go cheap on repairs. Upon moving in, my cabinet was cracked and instead of replacing it, it was just wood glued back together. Another instance of a cheap fix is our fridge. It leaked for almost 4 days on the wood floor before someone showed up, only to tell me that it was the water going to the ice machine pouring out the bottom, and the solution for that was to just turn the machine off and disconnect the line. I have no ice because of that, instead of it being fixed right.My last and major gripe about this place, and maybe it is because I am from north Thornton suburbs where the neighborhoods are safe, but the amount of homeless and sketchy looking people that walk around this place is alarming. My first week here I saw some homeless people walking around the sidewalk looking onto peoples porches and checking out their stuff, one time almost walking up and taking something off the porch in broad daylight. My amazon packages have been stolen twice, we have to send it to my in laws house to safely receive anything. This all happened in my first month living here. The homeless raid the dumpsters all day, startling my wife when she has to park far away, and prompting me to just park her car for her. A few weeks back, one of our neighbors yelled from the second floor down to a sketchy guy walking around looking into cars and chased him off. They perch right up to my unit because we are on the corner by the Midas and there's a fence to "deter" anyone from coming in. However the fence has 2 bars that are bent open so that people can squeeze through. These people cut through there, most of them shady looking, and brush elbows with my porch. I have a Snap On toolbox that is on my porch, and the doors to it have attempted to have been opened. I try to be nice about this but it is genuinely upsetting.I am writing this review because this past week the shady people and the homeless have really gotten to me. I was on a walk for a workout talking to my dad walking by the lightrail that the apartments north side borders, and walked past a camp of probably 4-5 tents and 10-15 homeless people. I was alone, and unarmed. I took a detour to avoid it but felt anxious. Then, yesterday, I opened my front door and there was a druggie huffing paint 10 feet from my door. She ran away when she saw me. This morning on the jaunt to my truck, there was a homeless guy camped out 20 feet from my truck sleeping. I am beyond disgruntled and have had enough. The "security" doesn't do a thing and I feel taken advantage of considering the high price of rent they collect. I could go on another tangent about a $60 "convenience fee" to pay rent online which is just ridiculous in itself consideri
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September 2023 by Mitch Gnatowsky
Just moved in - I wish I had more time to relate everything that was done just for me since moving in just a few days ago. There were little things to tweak all over and - again after move-in on a Friday and Saturday - on MONDAY we were at least 90% complete.I asked for a lot, from tightening a slightly loose tub faucet to increasing hot water temp just a bit to fixing a sliding closet door.Still dodging boxes around here but everyone has been fantastic.THANKS!
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September 2023 by Pablo Pastrana
This apartments are a great place to live. The staff is super professional and helpful anytime I've needed any thing the front office girls have gone above and beyond Val and Angelina up front are so helpful all the time. And the maintenance guys are always there too especially Dan.
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September 2023 by Sabina Smajlovic
After living here for 4 years, the property and its managers have absolutely gone downhill. We provided notice to vacate well ahead of the 60 day notice, they did not respond until we followed up, and even then they did not pass this notice to their billing company and tried to charge us for an extra month. After years in a single apartment, the property mangers also charge tenants for regular wear and tear, like carpet replacement, etc. They did not issue an itemized receipt for the charges, they simply told us we owe them almost 2k. When trying to communicate with the rental management on site, they do not answer phone calls or respond to emails, even after following up for over a week. The appliances haven't been updated in years, the valet trash is inconsistent, the pool was closed for over a year and when it opened we didn't have any furniture to sit on for months. The gym equipment is falling apart and even fell on us while working out and when we reached out about this issue with the complex, we were ignored and issued a letter telling us we cannot complain in their office in front of other people. I could go on. Pay the extra couple hundred for ANY other apartment complex in the area, it'll be much more worth it. I had to select 1 star to post this, otherwise they get 0/5.
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September 2023 by Jeremy Treakle
DO NOT MOVE HERE.Worst management office we have ever worked with. They never answer the phone or respond to your emails. They overcharge for move-out fees and have no leg to stand on. They do not abide by the Colorado State Laws, and they do not abide by the signed leases.Trying to charge a $1,800 move out fee to clean the carpet...Take your life and business elsewhere.
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August 2023 by Tracy Forde
I don't usually do reviews until after ive left a place but it really needs to be said This is whole nother level of living...if you want an introduction to lux apartment living this is the place to start. Everything is here from complimentary coffee and water and sometimes a cookie or two. To 9 foot ceiling (hello big christmas tree!!!!). To valet trash and speedy maintenance. There are two unusual attributes to this place they have a 3 tiered pool and I believe it's heated and then almost all of the floor plans have a in unit washer dryer unit what makes it unusual and yet extremely convincing especially after covid is they are located right by the front door. The neighborhood is quiet and tree'd which was a big selling point for me.Nevertheless you will meet val your leasing agent and what a very patient endearingdown to earth person...yes there are other leasing agents but val seems to always to be front and center.
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August 2023 by John Quintana
Debanhi in the leasing office was extremely helpful when I needed a new place in a rush. She ensured a seamless experience all within the same day! Very pleased with her work and her dedication to current and prospective residents!
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June 2023 by Tom Fuller
I have lived here for two weeks now and it has been a very good experience. There were a couple of hickups before moving in, but the management team took care of everything before my wife and I moved in. They definitely were very responsive, professional, and helpful. Debanhi helped me with every question I had and always had time to get things done. And I can not describe how fun it has been being close to Olde Town Arvada!
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June 2023 by Joseph
I have absolutely loved my stay here at Water Tower Flats. Angelina was amazing with my whole move-in process. I've had a chance to meet the new management and they have been turning this whole place around. Everytime I need anything addressed they have been right on top of it. Good job guys!
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June 2023 by Teresa Drouillard
What a great place to call home! The leasing staff are great to work! Erika and the Ladies were so kind, they made me feel at home the minute I arrived. Daniel and the maintenance team have been very accommodating!
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June 2023 by Alex An
Val is the best leasing professional I’ve ever meet, she’s alway so kind. I’ve been living here for about 2 years and she is actually the only one that helped me with my door lock emergencies, maintenance requests and leasing problems as well. She’s always so nice, even during her times off she also helped me with my emergency situations and I love her so much, please if anyone looking to move in here, Val is the best!!?
