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December 2023 by Alyssa McCarthy
I appreciate Elida for helping me with my notary. Above and beyond customer service! Thank you so much!
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September 2023 by dorothy wolanin
I tried going in to get help with a new credit card. They turned me away
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August 2023 by Denise F.
I had to open an estate account and fortunately, Chris Federman from the Arvada branch was able to give me guidance and advice during this somewhat emotional time. I want to recognize Chris for his professionalism and flexibility to ensure this happened thank you, Chris!
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May 2023 by janice vogt
My family and I have been a members of Wells Fargo dating past 1992 here in Colorado and felt it overdue to leave a review. We value the service we always received at this branch. We appreciate you being open on Saturdays too.I would like to highlight, Fred and Marina's accommodating, friendly manner both are and all about business. Fred always has a smile on his face and a welcoming hand extended and believe he is the biggest supporter we have for our small and thriving business, we'd be little without them.
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April 2023 by Janice Fuller
Please answer your phone. It is impossible to reach a real person at the branch, and I keep getting redirected to the call center, who cannot help me and redirects me to your branch...and 'round and 'round we go.
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February 2023 by Mike A.
Horrible bank, horrible location. I've been a customer for 20 years and have a dozen accounts with them and I can't get ahold of anyone on the phone. I can't wait to close my accounts.
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January 2023 by Maricela Morales
The lady Marina, refused to cash a check for me because I don’t not have a bank account with them I had one in the past and that was the reason for this check for a accounting error on their end!! Supper annoying how are going to send a check for your mistakes and not let me cash it!?
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September 2022 by Nathan Payant
Should have known from the many bad reviews on Google and Yelp that this branch is no good. I called ahead and asked if I needed an appointment to close a checking account. They said, no and to come on in. After driving nearly 40 mins to get there, I was told they didn’t have any availability and I should have made an appointment. I couldn’t believe they didn’t offer any other alternative. Avoid this branch!
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August 2022 by Brianna Larry
Very disappointed in this branch, today's experience was not something I've experienced before, here. I called multiple times to schedule an appointment for something that was not listed on the mobile app. I was never told until today that I can select any one of those options regardless of the actual appointment type needed - and no one was answering - called from 10 am through to noon, breaks in between until I gave up and called the 1-800 to get through. Failed to write down who I scheduled it through but she scheduled me for 1 pm (its 12:27 @this point) for Matthew Ronald. I usually worked with Joshua Barajas but he has left the branch. Im there in the lobby and its 1:01 and Matthew is still with a previous client, no biggie .. Than its 1:10 and no word of when he will be ready, I'm on a tight time limit here, finally one of the tellers (who checked me in) comes to tell me that the broad that scheduled me didn't even put me in the system! And Matthew was going to be a while! I'm already very frustrated, explaining I gotta get back to work - he attempts to get another banker, Chris or Cris, to assist and says he will be about 30 minutes willing to squeeze me in and I stated that I couldn't wait that much longer, again gotta get back to work. Simply needed to get a document, one page, three lines signed, and proceeds to express attitude with me that 'I'm trying to help YOU out' - helping me out should've been the person I was booked with to begin with, signing my paper had the person I spoke to over the phone had scheduled me in the system correctly and had someone simply answered the phone. I kept cool as long as I could, walked out and had to find someone else. Loyalty to a bank means nothing if they can't even answer for those who bank with them and than wanna catch attitude with the customer! The audacity. We need more Joshua Barajas'.
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July 2022 by Sharon Barry
I was a bit discouraged when i first walked thru the doors on a Saturday morning, because the line of customers was almost out the door!! However it didn't take too long to get to the counter to get helped! And the teller I had (Mark) was very friendly & helpful & got me rt.outta there!
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July 2022 by Bill McDonald
Their customer service is the worst. The place is so bad we feel like we are jinks every time we go there. I'm sure they don't even care.
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April 2022 by Deborah Schultz
I have been a customer of Wells Fargo for 20 years.... what does that kind of loyalty get you? NOTHING!!!! NO CUSTOMER SERVICE, Nobody will answer the phone at my local branch, so I wasted my time making an unnecessary trip to the branch, and when you do go into the bank, you wait 15 to 20 minutes to be helped while all the bankers are "busy" sitting on the corners of their desks and chatting with each other!!! Time to find a better bank!!!!
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April 2022 by Blake Tankersley
Wells Fargo puts up billions in profits every year but can't afford to hire enough people to open the drive-thru at one of their largest banks in the area.No drive-thru and constant long lines due to lack of tellers in the lobby. What a joke
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January 2022 by Harrison K.
*UPDATE, WELLS FARGO RESPONDED TO ME BY EMAIL AND TOLD ME TO OPEN AN INVESTIGATION AGAIN AND CALL THEIR CLAIMS NUMBER. AFTER TELLING THEM I DID THAT 6 TIMES LOL. WHAT A CROCK OF SHI** *NOTE MY ISSUE IS STILL NOT RESOLVED* Wells fargo is the worst bank in the world. Wells fargo's customer makes me sick to my stomach. I made a transaction for $1000+ and canceled it the same day. Seconds after doing it. I gave Wells Fargo the transaction number and reference number of cancelation from the company. I opened 6 different 'investigations' over 8 months and gave them this information over and over. Wells fargo proceeded to call me a liar and closed every case without giving me my money back. Everytime I went into a bank location, zero help from the managers/employees. *Arms up in the air* "sorry, call the number." ??? I canceled a transaction, the money goes back to my account. It says that on the screen of whatever you're on "money will go back within 7-10 business days." An air-headed manager at wells fargo told me that because wells fargo doesn't have a relationship with a certain company I should use companies wells fargo had a relationship with...? Wells Fargo deals with any company, it's money. The way I've been turned away in their locations, and on their special phone number is complete garbage. Not one person I've spoken to on the phone or in their banks has any brains or customer service skills. I'm still out $1000+ that's mine; I have the reference number of cancelation. It's such an easy fix. A transaction was canceled, give the money back to the customer. Wells fargo continues to hold my money hostage and call me a liar. We are in a 'pandemic', they make you wear masks in their store. But for my situation, while many are struggling, they're robbing me of my money and offering ZERO help. Worst bank ever.
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December 2021 by Chris Morrison
Joshua Barajas was extremely helpful. However, the reason we had to go inside the bank in the first place was because of a screw up that Wells Fargo made... but Josh was very helpful in fixing it.
