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February 2025 by Julia P
I have only come to this branch a total of 3 times, and the staff is a mixed bag of kind, helpful tellers and bankers and really lazy, callous tellers and bankers. But this last time was the LAST time I go in. I used their restroom and it stank to high hell. There were stains on the floor that looked old, it'd definitely been steeping in that smell for a while. That may not be the tellers and bankers fault, but management could address this with whatever custodians they have. The worst part, as I was leaving, I overheard staff discussing a dead rodent in the building, and that it won't be removed. I don't know what health code that violates, but that corpse can be the catalyst for serious infestations of bugs, other rodents, or mold. That puts everyone who walks into the building at risk. Please do not go to this location, for your own health and safety. There are much cleaner, nicer branches that care about their customers.
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February 2025 by Julie Giallorenzo
Extremely slow and yet somehow they still make an alarming amount of mistakes for a bank. If I didn’t have to go to this bank, I would go literally anywhere else.
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August 2024 by stan davis
I have been a happy customer with Wells Fargo for many years. I recently needed a cashiers check for a car purchase (Jensyn helped) and help with papers and signatures (Sal helped). Thanks !! All went perfectly. Stan
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January 2024 by Lee Lusk
They take care of me.
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January 2024 by Wendy W.
Do not use this ATM. They took $100 out of my account after I filed a claim when it was their faulty equipment. After they "researched" and didn't find an extra $100 they said it was my fault. No the next person who used it got that $100. I will be switching my account as soon as possible.
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December 2023 by Mary Zhang
The review is not for the branch, but for Wells Fargo in general. I had a fraud charge of $499 in my business checking account on 11/29 and I noticed same day when it showed pending. I immediately called Wells Fargo to report the fraud. However, since then, no update email about investigation at all though I received the email about the case. Surprisingly I saw the pending fraud charge even got posted today. And for the whole time, they didn't give me temp credit either. I've never used the debit card and my Amazon account doesn't have this charge either. It should be simple to find out which Amazon account and the user and the delivery address for the purchase from Amazon. I even don't know how someone could find my debit card info which has never been used. I wonder whether Wells Fargo had any security breach or even internal employee used my card info since they have had claims that employees used clients money for their own investments.Wonder anyone else has had similar experiences? Hope the branch where I opened the account could help.
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November 2023 by Jenn Moretti
If I could give 0 stars I would. The staff are rude, and unhelpful. Came in to cash a check, the teller wanted to call the check holder to verify. After waiting for them to go through all of it, said they would not cash it. I’ve worked in banking- and never had an experience like this. This location, and this bank are the worst to work with.
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June 2023 by Amanda Brewer
Friendly and professional .
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June 2023 by Robert S.
Adriane was really good helping me get setup
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June 2023 by Katie Santjer
I don’t often need to come into the bank but the last two times I’ve needed to, Kate Titus has been super helpful and understanding and had a clear understanding of how to do her job very well. I also don’t normally leave reviews but Kate has gone above and beyond to help me. I’ve been with Wells Fargo for a long time definitely recommend
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June 2023 by robert gallegos
Go somewhere else to put your money.Came in to cash a check that was a little over $6000, the manager looked at me in my jeans and work shirt and said she had to call the check writer to verify that the check was in fact legitimate. Once the check was verified she then told me that she could only give me $20’s lol what a joke this bank doesn’t carry enough $100’s to cover $6k. Then she told me that there was going to be a $7.50 charge to complete this transaction. I asked if this could be waived and she said “no” not possible. I said can we ask a manager and see if they might be able to… she said she was the manager and would not waive it. I ended up saying fine charge me but this is B.S. she then handed me my check back and said she was not going to cash my check and then proceeded to list off reasons why she wouldn’t cash it. After a couple of minutes of back and forth she finally cashed the check. Katie provided the Worst experience I’ve ever had at a bank. DO NOT USE THIS BANK!!!!
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April 2023 by Nicole Hoffman
I had an appointment at this branch, to open an account for my son. Arrived to find out Adriann either double-booked or gave my appointment to someone else. Waited in line twice to ask about my appointment and the staff were very unhelpful. We are opening an account with another bank. You lost at least one customer today!
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April 2023 by paul
The Wells Fargo reputation is alive and well. They act with the utmost urgency to open an account, even when you never applied for that account, yet when there is an issue like fraud there is no urgency to remedy the situation whatsoever. The manager at this branch, Kate, exhibits that culture 100%. She is disrespectful and could care less. I would wager there's not a single customer service course taught for any of their employees. I would also add that your data is not safe at this bank and they continue to open credit cards without the due diligence it deserves. It's unethical and continues to be the culture. If this has happened to you, take the time to file with the BBB and Colorado Attorney General. Shameful way to make profits!
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January 2023 by Ryan Krueger
Katie the branch manager and the rep who helped me figure out how to sell my car safely were extremely patient and kind. Thanks for making this a smooth transaction
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December 2022 by Julie L.
I've used Wells Fargo for a long time but they have been completely unreasonable while trying to open a checking account for my son. I was able to open a savings account for him previously with no problems and no ID for him. Then, after their online appointment making system did not work, I called for an appointment. When I got there they said they needed his passport. I went home and got it. Then they would not accept my drivers license because it had expired 3 days ago. I'm switching banks for my entire family. Capital One actually looks like a better deal.
