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November 2023 by Scott Wood
Avis in Aspen has the rudest non helpful employees. I have ever experienced in such horrific service in over 30 years of car rentals. Extremely unhelpful. I would never ever rent from Avis cars here again. Going to Hertz with all of our future business.
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November 2023 by Pat Smuland
The employee at the Avis counter at Aspen airport was SO rude!! His attitude was very poor and his customer service was the worst I’ve ever experienced.
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September 2023 by Jim Krause
Beware of Avis $400 fee to vacuum for pet hair. It’s out rages.
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August 2023 by Robert OConnor
AVIS at Aspen/Pitkin County airport The customer service Representatives there are wonderful & very helpful getting my car rental quick easy and hassle free. They got me on my way
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March 2023 by Pete Cammisa
The good - Arrived in Aspen, there were multiple vehicles available and the rep at the desk was very quick at getting us into the car and on our way.The bad - the vehicle we were given smelled like cigarette smoke (noticed after it was parked in the sun for the day), but more concerning - downright scary - was that the car was all over the road and in need of a major wheel alignment. I didn't feel safe having my family and young children in the car.The good - once I was finally able to speak to someone at the Avis Aspen location, it was the same person who rented me the car. I explained the issues and she told me to come right in so that we can swap to a different, safer, vehicle. She said bring it back with a full tank. So I mentioned that I had prepaid the fuel, so she said yes but it would only apply to one of the vehicles. I pushed a little to insist that she should be able to take care of that for my inconvenience. She stood firm and then accused me of being combative with her and "coming at her". When I went in person, after fueling the vehicle, I re-voiced my concerns and why I thought she should have taken care of the fuel. She told me she wasn't going to continue to process the change of vehicle until I stopped talking. That was after she suggested she would just end my rental and not give me another vehicle if I continued to be difficult. I work in a service organization and have worked in so many in my life, and to me, the customer is always right. I always did whatever I could in my power to make them happy. Clearly that was not this individual's training or perspective. I WILL NOT rent from Avis Aspen again during our yearly trips there and I will be sure to let everyone know. It quickly became clear to me how that location earned their sub par 2.9 star Google review rating.
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March 2023 by Valentina Gutchess
Avis in Aspen has the worst customer service. The staff has no clue of company policies and is extremely rude with clients. Use any other company and you will surely get better treatment and more professional customer service
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January 2023 by Hailey Z
Very impolite experience and treated disrespectfully and rude. Wanted to add driver but the guy at the counter say something wrong shows up in the system and could not rent the car. And start to accuse customer in the face there is something wrong with driver license (fraud)or maybe got ticket.Have been renting with other company’s just a month ago and nothing wrong with my DL. Contact Avis customer service and been told nothing wrong on their online end, does not show any issue with driver license. Have to pay extra for insurance coz could not add driver. And it is very rude to make assumption, and say something wrong with ID and May got ticket to customer in the face. And refuse to rent coz lot of trouble even though the reservation has been made in advance online.Highly do not recommend if want pleasant and smooth vacation. This could really ruin the mood and time. Could be back and forth service coz they might not know what they do.
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January 2023 by Liang Z.
Very impolite experience and treated disrespectfully and rude. Wanted to add driver but the guy at the counter say something wrong shows up in the system and could not rent the car. And start to accuse customer in the face there is something wrong with driver license (fraud)or maybe got ticket.Have been renting with other company's just a month ago and nothing wrong with my DL. Contact Avis customer service and been told nothing wrong on their online end, does not show any issue with driver license. Have to pay extra for insurance coz could not add driver. And it is very rude to make assumption, and say something wrong with ID and May got ticket to customer in the face. And refuse to rent coz lot of trouble even though the reservation has been made in advance online.Highly do not recommend if want pleasant and smooth vacation. This could really ruin the mood and time. Could be back and forth service coz they might not know what they do.
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January 2023 by Flynn Fox
The woman at the Avis desk of the Aspen airport is the worst women I have met in my life. She is rude, uncaring, and mean. Avoid at all costs.
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January 2023 by Clayton Fox
Every time at this Avis we encounter the same lady who is incredibly rude and disrespectful. She makes random policies up depending on your social status. If you want a good vacation DO NOT go here
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January 2023 by Kathryn Fox
Vile old woman runs this stand. I have a serious health condition and can’t fly home and she just said “next customer, too bad”
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October 2022 by Brother Dege
Ok. Not great. Odd, mildly rude vibe with front counter person. Prolly needs a solitary type kind of job, rather than dealing with public / clientele. Would suggest testing products of some kind in a quiet room. Might flesh better in that environment.
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August 2022 by Brant newman
They gave me a Tacoma pick-up because i had golf clubs, which was fine except that the truck was in bad need of a front wheel alignment, it kept pulling right. I did not complain about it, and got to my destination. So when I returned it the cost was $652 for 3-1/2 days, ridiculous! Close to $200 per day for something dangerous to drive!
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August 2022 by Jodi Teitelman
Incredibly rude employees and they have no idea what customer service means. There was something wrong with my car and rather than apologizing for inconveniencing me on my vacation they accused me of causing the problem when I had barely driven the car. Always a problem at this location but this experience has been the worst. Will always try to avoid Avis going forward.
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July 2022 by Karolina S
The person working the desk here hung up on me twice and then sent my calls to the general line. Completely rude and unprofessional. There should be much more communication between car rental services and the private terminal at Pitkin. Completely unhelpful, rude service below the standard for Aspen. will be cancelling reservation and switching to Sixt, and the person working the desk on 7/18/2022 and 7/19/2022 specifically should have this brought to their attention. Unbelievable.