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April 2024 by Micaela Navarro
I visited the supermarket several times and the staff has always treated me very poorly. The products have one price and then when you pay they say another. CUSTOMER SERVICE 0. The ladies who attend the cash register are very poorly managed
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March 2024 by Daniel Wilson
Aspen is beautiful on the fall!
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February 2024 by Matthew Guillory
I recently had an unfortunate encounter with Brenda, a courtesy clerk at the local grocery store, which left me feeling quite disappointed. From the moment I approached her for assistance, her demeanor was anything but helpful. Brenda seemed disinterested in my questions, responding with curt and brusque remarks that made me feel as though I was bothering her rather than seeking her professional support in a customer service role.Her attitude was off-putting, to say the least, and it significantly diminished the quality of my shopping experience. In customer-facing positions, one would expect a certain level of politeness and readiness to assist, but Brenda's behavior was far from this standard. It was not just her words but also her tone and body language that conveyed a sense of rudeness and impatience.I understand that everyone can have a bad day, but as a representative of the grocery store, I hoped for a more professional and courteous interaction. This experience has left me with a negative impression of the store's commitment to customer service, making me reconsider my choice to shop there in the future.It's disheartening when a single negative interaction can impact one's view of an entire establishment, but customer service is crucial in retail environments. I hope that this feedback can be taken constructively, leading to improved customer service training for the staff to ensure that all customers receive the welcoming and helpful service they deserve.
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December 2023 by Angeleeka
On Thanksgiving day what a help they helped us a lot with that and they close at like 4 o’clock
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December 2023 by Richard Rowland
What a joke! Don’t count on going there at the last minute. The posted hours say the store is open until 9PM. A while ago they started locking the doors at 8:50 now it’s 8:40.
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October 2023 by Sun Day
The store is small and a bit pricey but I can get most of what I need here. The people are really friendly.
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September 2023 by Max Johnson
Pitkin county court ruled that I was unlawfully arrested for engaging in protected speech and that I had committed no crime. The incident occurred on the sidewalk near City Market. City Market destroyed the surveillance tape that showed their manager's active complicity in the violent and illegal conduct of City of Aspen Officials. The court ruled in my favor.
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June 2023 by bien bien
Arrived at 8:58. Tried to buy water. "Sorry we're closed!". Really?I hope a real chain comes into town and you just shut down.
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June 2023 by Kathy R.
Annoyed. Just because it's legal now for grocery store to sell liquor doesn't mean you should. They replaced all the buns, rolls and bread with wine, a ridiculous amount of wine and crammed bread items to a tiny corner I couldn't even find. So ridiculous, not necessary. I'm still going to go the liquor store next door.
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March 2023 by Amy
Love this little grocery store. Very convenient and close to most things in down town. Good selection. Friendly staff.
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December 2022 by Montana Rae
Never written a 1 star review before but this person needs to be checked. It is Christmas Eve today. I opened the package on a $63 (that’s the SALE price) rib roast which was to be my family’s Christmas dinner. It was badly spoiled. The date is for tomorrow. Nobody wants to go to the grocery store on Christmas Eve. Again. But I rushed into town thinking that without question the grocery store I bought it at and have shopped at since I was a kid (actual local) wouldn’t hesitate to make it right. Elena in customer service barks out for a nice guy, Mauricio, to come up front. I show him pictures, he confirms the expiration date is for tomorrow, he says to bring it in. I bring it in. At this point Elena is demanding the receipt. No, I don’t save every one of my grocery receipts. Don’t have it. She keeps exclaiming that it’s too much money to replace it without the receipt. Yeah, no kidding! That’s the point. It’s expensive. What is this? A Christmas roast heist? Am I trying to rip off city market for a roast? Zero care given whatsoever. She needs the receipt. So, I got to buy a new roast. It was so painfully obvious to everyone but her that this was an honest situation, and she refused to help in spite of the fact that it’s Christmas, and I’ve been shopping there since I was in diapers. Have a heart, lady.
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November 2022 by George blank
Super rude counter lady, I was ordering hot food by the deli department, and she gave me a bad attitude. I won't be coming back to this department.
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September 2022 by Rachael Tiede
We picked up a few things here for our week in Aspen and for such a small town I thought it had a good selection, fresh produce and kind service. Yes it's a busy place but there are only 2 markets in the town so.... Made sense to me ?
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August 2022 by Kristen L. Matulis
City Market is a great grocery/convenience store in Aspen, CO! The location is super convenient & they seemed to have a wide array of items when I stopped in to grab a few essentials. I’m thankful they are right in town and are accessible to visitors in this mountain community!
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August 2022 by allegra nee
Terrible customer service. Catered to rich people. No patience or willingness to help with snap or ebt customer. Typical colorado store on stolen land. I highly suggest you all steal from this place.
